Questions about Custom Muffler and Brakes
What is Custom Muffler and Brakes?
Custom Muffler and Brakes is a family-owned auto repair shop located at 11800 S Inglewood Ave in Hawthorne, CA, that has been operating since 1991. The business provides complete auto repair services including custom exhaust, brake service, suspension work, and transmission repair. They serve customers in Hawthorne, Inglewood, El Segundo, Lawndale, Gardena, Westchester, and Playa Del Rey.
How does the service booking and inspection process work?
The shop offers a free 28-Point Safety Inspection to examine major systems before recommending any repairs. After the inspection, customers can request a preferred service time online, and the shop will follow up to confirm availability. Walk-ins are welcome for same-day service, while appointments are also available for convenience.
What warranty and pricing policies are offered?
Most repairs are covered by a 1-year or 12,000-mile warranty, whichever comes first, though customers are advised to ask what applies to their specific job. The business also provides ASE-certified master technicians on every job and uses premium components backed by this warranty. Honest, upfront pricing is a core value, ensuring customers know the cost before work begins.
What specific services and specialties are highlighted?
The business specializes in custom exhaust systems, offering quiet daily-drivers to full performance builds cut, welded, and tuned to spec. Other key services include standard maintenance like oil changes, suspension restoration, and auto electrical diagnostics for batteries and starters. They also handle engine repair, AC & heating, and wheel alignment to restore vehicle performance.
How long has the business existed and who runs it?
The business has been in operation since 1991, making it a local institution with over 35 years of experience in Hawthorne. It is operated by Mycarfixers, Inc., and claims to have completed 50,000 repairs. The same family continues to run the shop with a focus on diagnosing and fixing vehicles correctly.
What do reviewers say about the business and what is the rating?
The website states that the shop has a 4.9-star average review rating, though the Trustburn listing currently shows 0 reviews. Reviewers praise the ASE-certified technicians, honest diagnostics, and reliable service. The shop aims to treat every customer like a neighbor with zero shortcuts in their process.
What makes this shop different from other auto repair businesses?
The shop is positioned as a local alternative to larger chains, emphasizing family ownership and a commitment to treating every vehicle like their own. They highlight the use of ASE-certified master technicians and the ability to perform same-day brake and exhaust work. Their approach focuses on honest diagnostics and quality repairs tailored to each vehicle's needs.
What should a first-time customer know before visiting?
First-time customers should note that the shop offers a no-charge 28-Point Safety Inspection to start the diagnostic process. They encourage customers to book online or call ahead, as same-day service is available for brake and exhaust jobs. The shop also provides expert diagnostics for warning lights and driveability faults without hidden costs.
What warranty and technical standards are guaranteed?
The shop provides a 1-year or 12,000-mile warranty on most repairs, ensuring customers are protected after service. They also offer premium components and custom exhaust systems built on-site to meet specific sound and fit preferences. The team uses ASE-certified master technicians to ensure expertise across all repair types.
What types of vehicles and repair needs are covered?
The business serves a wide range of vehicles and focuses on complete auto repair from routine maintenance to complex engine work. They offer standard maintenance, suspension, exhaust, brake, AC & heating, transmission, and wheel alignment services. The shop also handles auto electrical issues, including batteries, starters, and alternators.
Where is the shop located and which areas are served?
The shop is located in Hawthorne, CA, and serves surrounding areas including Inglewood, El Segundo, Lawndale, Gardena, Westchester, and Playa Del Rey. They have been operating on Inglewood Ave since 1991, building a reputation for reliable service. The business is committed to providing tailored solutions for every vehicle's unique needs.
What is the team structure and expertise level?
The business operates with a team of ASE-certified master technicians who have 35 years of combined shop experience. They emphasize honest diagnostics and quality repairs, aiming to keep vehicles safe and reliable. The shop follows a process of diagnosing right, fixing right, and treating every customer like a neighbor.
What are the key features and benefits of the service?
The shop offers a free 28-Point Safety Inspection to identify issues before recommending repairs. They also provide same-day service for brake and exhaust work, allowing customers to drop off in the morning and drive home that night. The process includes expert diagnostics, routine maintenance, and complete auto repair services.
How does the business compare to other local options?
The business has been operating since 1991, providing over 35 years of local auto repair expertise. They serve Hawthorne and surrounding cities with a focus on custom exhaust, brake service, and suspension work. The shop is family-owned and continues to use the same values and standards established decades ago.
How can I contact Custom Muffler and Brakes?
You can reach Custom Muffler and Brakes by phone at (213) 256-0069 or by e-mail at admin@custommufflerandbrakes.com.
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Custom Muffler and Brakes offers professional muffler and auto service, custom brake, custom auto repair, and more. For more information, contact our auto mechanics or visit our shop in Hawthorne, CA.
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Auto Care, Oil Change, Radiator Repair, Transmission Repair, Car Maintenance, Shock Repair, Struts Replacement, Auto Electric, Starter Repair, Automotive Air-Conditioning, Automotive Heating, Clutch Repair, Tire Shop, Transmission Shop, Dependable Auto Repair, Car Maintenance Expert, Affordable Wheel Alignment, Belt Service, Rotor Service, Fluid Service, Wheel Balancing Service, Brake Maintenance, Car AC Service, Tire Service, Tire Replacement, Transmission Maintenance, Muffler Repair Specialist, Brake Repair Specialist
- Website
- custommufflerandbrakes.com
- Phone
- (213) 256-0069
- Address
- 11800 S Inglewood Ave
- Categories
- Automotive