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Cancun Shuttle

4.4· 20 reviews
Average ratingGreat
4.4/ 5

Based on 20 reviews

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What reviewers say about Cancun Shuttle

Based on 20 reviews on Trustburn · updated 77 days ago

Customers generally describe Cancun Shuttle positively, frequently praising the drivers as punctual, professional, friendly, and welcoming, and highlighting clean and comfortable vehicles. Several reviewers also note flexible, hassle-free service and good value, though a couple mention minor delays such as taking time to find the airport representative.
What does Cancun Shuttle do?

Cancun Shuttle provides transportation services and tours in Cancun and the Riviera Maya, drawing on more than 20 years of experience in the area. They offer services such as airport transfers and private rides to destinations like Playa del Carmen and Tulum.

What are the most common complaints about Cancun Shuttle?

The critical reviewers describe a problem with punctuality, with one low-rated review reporting they waited an hour and a half for what should have been a short trip despite being promised hourly departures. That is the main concrete complaint expressed in the lowest-rated reviews on file.

AI-generated from reviews on this page. Verify anything important with the company directly.

Phoebe
Reviews 1

A truly exceptional experience with Cancun Shuttle! Kenneth went above and beyond while I waited for my transfer, offering great local advice and keeping me company. As a solo female traveler with limited Spanish heading to Tulum for the first time, I was feeling a bit anxious. But his warmth and attention to detail made me feel completely safe and welcome from the start. Highly recommended for anyone visiting the Riviera Maya.

Stacy Hudgins
Reviews 1

Cancun Shuttle delivered exactly what they promised. Our driver was punctual, professional, and friendly without being intrusive. I really appreciated the flexibility to stop at Costco for an hour since we weren’t staying at an all-inclusive resort. The whole process was seamless and efficient. Highly recommend this reliable service for your travels in the area.

Chris B
Reviews 1

Our group of 16 for a conference saved a massive amount of money choosing Cancun Shuttle. While the conference rate was $36 per person for roundtrip transport, our private transfer was just $110 total for everyone. The service was incredibly efficient with zero hassle, making it a clear winner over the taxis.

Gary S
Reviews 1

Cancun Shuttle clearly knows how to run a tight ship. From the moment the booking was confirmed, everything was seamless. The drivers, easily recognizable in their orange shirts, were punctual, polite, and drove with care. The van was spotless and well-maintained, reflecting their 20+ years of experience in the area.

Jodian Lancaster
Reviews 1

I would definitely recommend Cancun Shuttle. After landing at the airport, we didn't have to wait a single minute. The staff member who guided us to our ride spoke fluent English and was incredibly friendly. The drivers for both the pickup and drop-off were courteous and drove safely.

Magali Ellis
Reviews 1

Upon landing at Cancun Airport, I had no trouble finding the CUN Shuttle representative. He was prompt in greeting us, helped with our bags, and guided us to our ride. I just wish I had caught his name! The driver to our hotel was equally pleasant and even shared some great local tips.

Jake T
Reviews 1

We hired Cancun Shuttle for transfers between the airport and our resort in the Riviera Maya, and the experience was excellent. The driver arrived promptly for the initial pickup, and the service was just as reliable on our return trip early in the morning. Considering we were a group of seven, the rates were very fair. Highly recommended!

John Bumero
Reviews 1

My daughter and I used Cancun Shuttle for a private transfer and were quite satisfied with the experience. Finding our representative at the airport took about ten minutes, but once we did, the service was excellent. The driver was punctual for our return trip to the airport, and the staff were consistently polite and friendly throughout. We appreciated the professionalism and would recommend them for their reliability.

Allison Fourcsons
Reviews 1

We booked a private transfer through the CUN Shuttle website for our journey from Cancun Airport to our resort in Playa del Carmen. The drivers were incredibly welcoming. When we needed to adjust our return time, it was handled without any hassle. The service was more affordable than other options we considered, and with over two decades of experience in the area, the reliability was evident.

Robert Conklin
Reviews 1

I highly recommend Cancun Shuttle for a seamless transfer between your resort and the airport. The drivers were exceptionally polite and took the time to share interesting information during the ride. Based on this excellent experience, I would definitely use their services again.

Neil T
Reviews 1

After thorough research to find reliable airport transfers at a fair price, I chose Cancun Shuttle for my round-trip ride from the airport to Beloved Playa Mujeres. Their 20+ years of experience shows—they delivered a seamless service for just $65. Highly recommended for anyone visiting the Riviera Maya area!

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About Cancun Shuttle

At Cancun Shuttle (CUN Shuttle) we have over 20 years of experience providing transportation services and tours in Cancun and Riviera Maya