To say I am extremely disappointed would be an understatement. We purchased a used vehicle from this dealership and in the first 25 days of owning the vehicle we have had to take it back to the shop to be repaired, which left our family with only 1 car for approximately 7 days. My husband had to tak...
I received excellent customer service from everyone who works there. Very professional and down to earth people. I would recommend this dealership to all of my family and friends.
The folks at Cueter go out of their way to make sure the repair jobs are done right. From discounts to no charges, the service is awesome!
Great service for a great deal. The staff was friendly and the service was a quick as could be expected.
Great service will work with a person credit the sells personal informative, I will take my others grandchildren here. Thank for the information given to me and my child grandchildren this will help her, and help her understand her credit and credit scores.
Had a clutch repaired about 3 years ago during the worst winter storm, was overcharging for the repair, what should have been about an $800 fix. I was charged about 2200. Couldn't get a tow truck to get my vehicle out of their repair facility, because the state stopped towing because of the weather....
Hello, This might seem like a long story but it has an happy ending, I wanted a car but I didn t know where to go so my uncle told me to go to a dealership, and see what they have to offer. So I call up there and I spoke to Colleen ( Sells Representative) who set me up an appointment and told me to ...
Honestly worst dealership I ve ever had the pleasure to walk into. I had ordered a part to this location. The moment I walked in employees began to stare at me, with nobody coming up asking me if I needed any help. I walked into what seemed to be a office, and no one was even there! I stood for 30 m...
I was looking for my first car and I was stuck between the Chevy Cruze and the Dodge Dart. The Dart, being new, was extremely hard to find in a model I could afford. Not only did they find the trim I REALLY wanted, they made it work for my budget. I honestly felt like I got an awesome deal that I co...
We bought our van from Cueter and have only taken it there for repairs. Recently we had a great experience with the help of Jabreel in the service department. He is a knowledgeable, helpful service advisor. He is willing to take the time to explain all the charges for different services. He want...
Could have been better. Should have been offered a test drive w/ mechanic prior to leaving my Jeep and having to pay for diagnostic fee when nothing was wrong. Which could have been known with a guick ride with mechanic.
The service department here is super friendly, I drive out of my way to come to this location
We have bought two vehicles from Cueter, both times our sales were ok. Bought a new 2019 Dodge Ram at a different dealership and felt better about the sale there. But mainly this review is about the service department, I went there before to have service done on my 2012 Jeep and I should have learn...
Took my vehicle in for an oil change (and yet another 2 recalls on my 2018 Chrysler Pacifica...that's a different complaint). Picked up my vehicle and my light grey trim was covered in oil. The seat was adjusted in every which way possible, including a significant back recline. The steering wheel...
I would highly recommend this dealership to everyone! I worked with Ben and he really helped me to get a great deal on a Jeep Wrangler. My experience at this dealership was so positive as they were friendly (and not pushy) and transparent about the pricing. As someone who is nervous to go into a dea...
Even though I did not purchase from here, I would if possible. Davis Gaal was excellent and very helpful.
Excellent service--Tom ordered the parts as soon as I brought my damaged car in, and it was fixed in 2 weeks! My previous 2 body shop services took 3 weeks each from the other 2 dealers. Highly recommended!
Had the jeep I wanted in stock and got me what I wanted as far as trade in and price. Miranda and Bill in sales were awesome and seemed genuinely exited over my first wrangler purchase. Thanks again and I will be back.
Do not use their service center.. they will tell you on the phone when they have open availability to bring your car in but then when you drop your car off. The services guy tell you it may take up some days before they can even look at your car.. then another 3 days for them to fix..
the customer service is great also has a waiting room with self serve coffee and sometimes cookies
DO NOT GO HERE. my aunt was there today and she heard a service worker was sent home because she has MRSA!!!! mrsa is very contagious and is spread with contact!!! stay away
Horrible! They have not fixed my mom's air conditioner in two months!!!. Todd who works in the service dept is over charging for the air conditioner in the car..2000 dollars. When extended warranty covers up to 1500 and even more. How can my mother get her07 PT cruiser fixed. Being overwhelmed by t...
Super attentive and very family friendly. Saleswoman was very knowledgeable and always available when I had questions.
I was extremely satisfied with my experience with Brett and Jerry while I purchased my new vehicle. I drove 2 hours and they were very helpful and was able to get me out the same day with the vehicle I wanted.
Get the oil change package. This can save U money and deletes some of the mistakes made by techs.
I Wasn't to hopeful coming to Cueter's to try and make a deal being 5,000 in the hole on my trade in but Cueter's came thru for me! My Salesman was Maryann and she was very encouraging and didn't let me down. They're excellent finance team had me approved with zero down in hours time at a payment i...
They took good care of me and picked me up at my apartment to go back for the car.
Second vehicle purchased with Maryanne. Its always a smooth and pleasant purchase!
Horrible communication was told my car would be done by the end of the day and I caught the tec in a lie that my car was worked on but really never was. Been coming here a long time very sad to see how bad the place has gone. My service advisor was not very helpful at all won t be coming back. Need ...
Got an oil change yesterday. The service advisor was great! He told me it was going to be about an hour or so, okay, not a problem. I was expecting that. He wanted to have my car washed, cool! I'm thinking another 5-7 minutes. I'm okay with that.
1. I was not expecting an additional 20 minutes for...
The work has been completed on my 2012 Jeep and it works fine. The problem that I have is the lack of transparency on charges and services completed. Here are 5 issues I encountered and hopefully I can help you avoid the headaches I experienced. 1. G.O.G Charge - It was never explained to me tha...
Great experience selling my old car! Even better experience ordering a new one! See Ben H. In new car sales and I bet he treats you excellent and tells it like it is, good or bad. That's all you can ask in a car buying experience. Honesty and integrity!
Great people and amazing service. They handled all my needs from sales to service. Very personable and the lifetime program!
I have brought my Jeep for service recently to Cueter Chrysler Jeep Dodge.
the service department person named Adam was highly professional, knowledgeable and above all ethical. He treat me with dignity, and respect. He was willing go extra miles to ensure all my needs are attended and fulfilled. i...
Cueter toke care of a computer issue affecting the air bags that I was informed of a while back they went the extra mile to contact me and express to me the importance of getting this taken care of.
I Love the service that Serica and Jason provided. They would not give me my truck back until it was fixed 100%. They were a very professional team. Thanks!
I love this dealership. I've had so much bad luck when it comes to buying cars and this was the easiest experience by far. I've told people my story and they're all interested in checking out Cueter.
Salesmen didn't seem very knowledgeable about their vehicles. Pretty disappointing as someone interested in learning more about their vehicles.
My car buying experience was well, but what I ve had to deal with afterwards, not so much. Firstly, I was told that the dealership would be handling my plate. They gave me a temporary tag and told me the title and registration would come in the mail, and that I d have to come back and pick up my pla...
Cueter has a solid service department that does quality work for a fair price.
Leased a new 2018 Jeep Grand Cherokee. Ben Heusel and Steve Demers were professional and courteous and made the entire process smooth! I would highly recommend purchasing from Cueter!
Richard did a great job for his first time, made me feel welcome and like a friend helping me look for a car. great place
Their service was expensive and technician was not honest.
I asked for a regular maintenance on my Dodge Dart (essentially oil change and tire rotation). I had a red mark on my right rear tire and after I come back home I noticed the marked tire was still on the right rear side. In other words, t...
Took my 2013 Jeep Wrangler Rubicon Unlimited in for a recall. I mentioned to the service member that my check engine light was on, and provided the code. To my surprise the service member charged me for a diagnostic check.. Confirmed the code, and provided an estimate that exceeded 2,400. Was charge...
I was in Cueter few days ago an told him what way we had an what we was working with an they found what we was looking for an no bs,I would go there again to get my next car, Dale Derrick was very nice and did not give us the run a round, I do recommend this dealership if you need a car come here to...
The body shop at Cueter is top notch. The staff is knowledgeable and seem to really care about the safety of the customer.
I leased a brand new fully loaded Dodge Dart from Don Byrd and he was more than helpful and patient with me over the phone while attempting to find the right vehicle for me before I drove from Farmington Hills to the dealership. Celia Nip pointed me in the right direction with Don and I couldn't be ...
sold my lovely mom a jeep that has a elctronic phone incoming or outgoing mechansm . thats horrble and barely works and her tires are horrbly in need of repair or replaced. the aux. shuts off her cellphones ability to play music... greedy and evil
Great! Jim Gregor was a very helpful and knowledgeable salesman, and I love my new Jeep!
The person who helped us was nice and friendly. Both times we have visited Cueter to look at used cars, they have shown us cars that were not serviced or detailed yet. We ended up not going with those vehicles. Appearances aren't everything in a car but driving a dirty and stinky used car doesn't ad...
Very very nice service men they fixed my cars recall and the shuttle men were so sweet ! Awesome customer service they are truly amazing .
I now go there to get my car service and I also purchased a new car ; I m so thankful to have worked with the men in the service part and for my experience p...
I'm a repeat customer, sales department is wonderful.
What a great place to have a truck serviced.Staff is extremely helpful
Stay away from this awful dealership. Terrible customer service.
Jibreel was great and communicated very well. The technician was Dave and he corrected the misfire as well as the shake in the front end is now gone. My Jeep has over 100000 miles and drives like new again!
Worse dealer ever spoke with a representative named Jacob received one price on a car then when he wanted to sell a car that is already on the lot the price all the sudden went up on me by a lot! His manager came out and he got smart with me trying to sell us a car that we did not even want just bec...
I bought a new 2017 Pacifica from them less than three years ago. One year later, it started experiencing push-button start and stalling issues. Basically, it would often fail to start and it would stall while driving. I have taken it to them for a total of SEVEN times now, but they still have fail...
Great purchase experience. Walked us through quickly, competently and communicated fully throughout the process. Much better experience than the first dealer I contacted for this purchase.
The went above and beyond to help me get my new car
Ben was very helpful when walking me through the process and patient when explaining the many features of my new Jeep. The entire office was friendly. I would recommend Cueter to anyone. Thanks for the pleasant experience.
The service is always excellent
Will recommend others to your dealership.
Cannot recommend this dealership. They tried to charge me for two diagnostic fees, and they had my vehicle for a two whole days without looking at my vehicle.
Awesome customer service..needed a car within a week due to my car being totaled...they located and found a car with in my perimeters drove away in less than week....very satisfied customer highly recommend....
After finally getting g in contact with My sales person
(whew) I must recant my statement, he was awesome, turned a no hope situation into a graceful experience, feel a lot better (
GO RYAN)
Great timely communications from repair center, repairs completed on-time and was high quality.
I had an O2 sensor replaced on my wrangler and the mechanical service seems fine, but the price was high. The initial paperwork showed my CEL code and indicated that it was an O2 sensor (which I already knew) and the initial estimate of $98 was actually a diagnosis fee. This was misleading. After ...
THANK YOU SO MUCH DALE DERRICK I went to cueter as a first time buyer with no down payment and Dale at Cueter worked with me from day one and made sure that I was completely satisfied and the financing would be a breeze. No hassle no mess just sign and drive. I would highly recommend this dealer and...
GREAT SERVICE! Both before and after the Purchase!!
Our sales person Maryann was great and went over and beyond for our business. We love our new trucks. Thank you Cueter and Maryann!!!!!
Go see Austin in the service lane! The greatest Acquisition Specialist out there.
Entire team from service department to used sales manager were extremely helpful in dealing with issue with used car recently purchased at Cueter. Thank you to everyone involved for making it a great experience!
I had a great experience working with the service team to resolve an issue with my vehicle. They went the extra mile to make sure I was satisfied.
Great team. Got me in right away to took care of business.
Tried to get in for service, but the service dept. does not answer the phone. After a minute or so on hold, the receptionist took my details and said someone would call me to setup an appointment. 36 hours later, nothing. So I called again. Same thing happened. This time when she said she would take...
Very friendly staff. Had oil change and check engine light. Service was timely, no nonsense.
Also the older gentleman who drives the shuttle is a nice guy.
I had an issue with some parts that were installed previously. I went back and between Jabreel and the manager we got it all straightened out. I m very happy with their cooperation!
I recently bought a 2020 Gladiator. I was very specific with the color and features I was looking for and my Sales Associate Colleen Pisazczalski was extremely helpful! She took the time to make sure she found the right fit and worked hard to make sure I had a fair price for my trade as well as a ...
I know others have given bad reviews in the past, but I have been with Cueter since 2008 and have never had a problem. Everyone is professional and courteous, and until I have a reason to leave I will buy future vehicles from them.
Quoted me almost $8000 under blue book for my trade in. Needless to say I didn't buy a vehicle there and won't be. Ever.
loved the shopping experience your people made it great and the vehicle is awesome. thank you
Great service - oil change and tire rotation. Service personnel very professional and helpful.
Darryl the service advisor helped me with my car like no other autoshop was able to do. Todd was ok and by ok I mean a superstar!
The staff there is top notch. Steve the owner is always contributing to other charities, hosting cute little events and making sure that customers as well as his staff.
Mike McCaulley helped me while shopping for a vehicle. Thank you for helping me get into a new vehicle
Okay. So I've bought two vehicles there in the last 3 years as of today. My sales specialist is Ben H and he is amazing! The staff are all friendly up front and the finance mge Lindsey was like talking to your best friend. Everything was a natural and not forced. Ben went 100% out of his way to...
I needed some preventative maintenance on my van, along with a warranty repair. Jibreel was professional, friendly and knowledgeable. He was extra patient with me as I was unsure what I should get done at this time, and helped me prioritize.