I am so shocked about the poor reviews My adjuster, Diane S., was amazing! She responded to my emails super fast and was on top of it every step of the way. (even though, I ve pretty much called her every other day for six months!) Super patient and Super helpful when my whole kitchen was gutted ou...
Don't use this insurance company. They have never answer my call. They always have high volume of calls. I have waited over an hour and they are always busy. If they have short hands, they need to hire more people to support their high volume of customers and calls. Otherwise, they can't survive.
We are still waiting for a home insurance claim to be resolved. So far, CSE has been nothing less than horrible dealing with claims and non-responsive when you try to communicate with them. We had a water leak related damage to the kitchen in early January and they have not come back to us with a st...
I ve had the worst experience with this insurance company! Not only does my agent not reply, but I ve had a call out to have my car towed for 6 days and they have not sent anyone to pick it up! I m getting charged by the day where my vehicle is. They ve hung up on me, asked me personal questions the...
WAS streat. Out lied to by John my adjuster
They try any to keep from getting my house fixed right
Wont return calls.
Nightmare
DO NOT USE THIS COMPANY!! My cat. converter was stolen out of my car. Appraiser showed up with no jack. He was unable to take photos for his report. Took about a month for him to get around to it. When I asked for some extra rental car coverage, due to this guy's slow response, they refused and...
this is like a scam, after waiting 20 days for claim, no one get back to me and their claim number is always through 3rd party, can't make direct phone call to CSE
Pending claim from 10/31/2017. They been giving me the run-around.. Had a concussion was taken to ER.. when I was rear-ended by one of their drivers.. my car was totaled so I have no car.. I'm stacked with a $13,000 dollar medical bill.. I have a baseball size bump in the back of my head.. both elbo...
This is the WORST POSSIBLE insurance company! Avoid this company at ALL costs, first of all you cannot reach these agents at any time during the day, they placed blame on me without even contacting me, this is the second, time, I ve been in accident before and the company was not responding to t...
Very bad service and very bad staff poor insurance group
I'm surprised by the low reviews for CSE. My experience with CSE for 20+ years - Auto, Home, Umbrella - has been highly favorable. During that time we have had over 10 Auto claims (windshields, vehicle theft, 3rd party, our teenagers learning to drive) and 1 Home claim. Every claim was handled ex...
Dropped my coverage after about 7 years because my home is located on a hillside they deemed a fire hazard. I've never made a claim.
RIP OFF, RIP OFF, RIP OFF!!! Unfortunately my agent provided insurance under this company. After being paying my premiums for several years, and taking the abusive 20% raise in premium every year, they decided not to renew my policy for reasons not explained. Received a letter from these crooks just...
My truck blew a tire on the highway. $4500 damage.
They were easy to deal with, There was hidden damage the body shop found, CSE immediately adjusted the amount and sent the check fast.
It's not about questionnaires, it's about treating customers fairly and paying claims fast. People need to be ...
CSE Insurance is a wonderful carrier providing insurance for apartment owners! Really competitive with great coverage's.
My total loss claim was scheduled to be done well in the coverage timeline (16days). However, due to CSE's constant mistakes on my title document my rental coverage was surpassed. I had to pay 14 days for a rental out of my pocket because of their mistakes. I did everything possible to avoid these ...
So glad I switched to CSE. Best kept secret in car insurance. Great service!
I just received a questionnaire regarding my apartments. Several of the questions were looking for information on my tenants. This is an invasion of their privacy andI question the reason you would even ask for this documentation.
This is the WORST POSSIBLE Insurance company, adjusters, supervisors, manager........all together. WORST in WORST. Keep far at all.
Extremely dissapointed. I called to file a claim, as of today I cant get a hold of anyone regarding my claim, nevertheless the adjuster is non responsive to any of my call/ messages. I call the 800 main line and no one seems to know anything.
This is the worse insurance I've ever had in life.
Do...
Misty Mingle was the rep I talked to, she was beyond rude and was constantly yelling over the phone. She was making false claims while being oblivious to actual cost surrounding her field. When I tried to make a complaint about her I was treated with disrespect by the person on the phone. Over all i...
I'm not even sure this place is a real business. I have had to called and called with no response. Still waiting for someone to call me back about my claim. Do yourself a favor and never do business with these incompetent people.
Kevor Emptor- Buyer beware
For 2 months couldn't get a response from the Claim Examiner neither by phone or by Email. Avoid them by any cost, Nobody will help you!
I have been a CSE customer for a while, but I am very disappointed, and will find another company. I will present only the facts, and will leave it to the readers to figure out why I am so upset by CSE: on Saturday, 7/25/2020, I filed a claim. The claim agent, David Hernandez, contacted me on Monday...
Terrible most unprofessional insurance company I have ever dealt with!! My car left me stranded literally waited 5 hrs to get tow truck to my location.
Current vehicle theft with them. They wanted to send some private investigator to my HOME on an evening or weekend for an interview. I asked them to provide the location instead since they have offices in Walnut Creek. They instead issued a cooperation letter even though I am perfectly happy to do...
Very bad insurance company, never use this company any more. The worst. My agent just ask me switch this company last year for my rental property, I submit claim, they declined(which is no reason) I submit again, they declined again which should cover by insurance. I am hire a lawyer deal with them
Absolutely terrible company! I would never insure anything with them ever again. I had my homeowners and auto insurance with them. I was robbed back in February and they have strung me along for months and my claim is still not resolved. Please do yourselves a favor and find a different insuranc...
If this was the last insurance company on the planet, I would take the chance and drive without insurance.
They double billed me and then when they sent the refund check for the over billing, the check bounced. I got a returned check fee because of it and they refused to refund the returned check fee. I will not be renewing with them after 25 years of doing business with them.
OMG avoid this company!!!! I ve had them for 6 years. They used to be decent but they doubled my rate, Never open on weekends, Tell you to call your agent, Auto pay double times a month, Can t log into my account, My agent can t log into their website. She said she never puts her clients with them a...
CSE has the worst service and very slimy business practices - I happened to get in an accident and was aware of my rates going up which I accepted the amount I had to pay. Almost a year later, I looked at my mail and with no explanation they increased my rates by almost 100%. They recommend good rat...
Never buy insurance in CSE. If possible, I would rate it as minus. It is very hard to get reimbursed for your loss. They even think the wall holes cut by tenants and windows broken by tenants belong to normal wear or tenant abuse. They do not think the damage belong to vandalism. They said it is not...
Waited so long...terrible employees...bad service...don't go here.
I am extremely dissatisfied with this Company. 1.When I was in an accident it took 11 days before an adjuster came out. 2. I had to rent a car but it was my expense because by the time communication was complete I exceeded the maximum. 3. Sat on a desk for a time. 3. Once the claim was resolved Ad...