Based on 9 reviews
Crown Towing is a Portland-based company that combines vehicle towing, roadside assistance, and collision repair under one roof at 9999 SE Pine St. They operate an I-CAR Gold Class collision center and a tow fleet, offering services like frame repair, paint refinishing, and insurance coordination. The business has been active since the 1990s and serves the Portland metro area, including locations like Gresham and Mt. Tabor.
The company uses a live dispatcher system to route the nearest uniformed operator to a stranded vehicle, generally arriving within 30 minutes in the Portland metro area. This process allows customers to call once and have the same crew handle both the roadside recovery and the repair estimate, avoiding separate hand-offs between tow and body shops.
Crown Towing offers a lifetime guarantee on their paint and refinishing work, which includes OEM paint matching and computerized color reads. They also provide a workmanship guarantee that lasts as long as the customer owns the vehicle, covering collision repairs and frame straightening to factory specifications.
Reviewers consistently praise the team for being friendly, professional, and efficient, noting that the entire process from call to shop arrival was smooth and hassle-free. Many customers highlight the reasonable rates and the care taken with their vehicles during the towing and repair process.
The Trustburn rating is 4.6 out of 5 stars based on 9 reviews, with the majority being 5-star ratings from 2022 and 2023. These reviews reflect a strong consensus on professional handling, prompt response, and reliable service delivery across various vehicle types.
Customers can request a free estimate by calling 503.705.7000 or using the online form on their website. The team typically responds to inquiries within a few hours, and they offer both phone and email contact options for collision repair and towing needs.
The service area covers the entire Portland metro, with specific mentions of neighborhoods like Sellwood, Lents, and the Pearl, as well as extending to Gresham. They generally arrive within 30 minutes of a call in the metro area, though exact times depend on traffic and location.
The business is located at 9999 SE Pine St in SE Portland, with a main office address listed as 10000 Se Ash St. They operate from a single location, integrating their tow fleet, collision center, and roadside crews under one roof.
Crown Towing speaks Spanish (Hablamos Español), making their services accessible to a broader range of customers in the Portland area. They also provide roadside assistance for jump-starts, fuel delivery, and flat tires, ensuring quick resolution for common vehicle issues.
The company handles vehicle recovery for off-road, ditch, and winch-out situations, aiming to recover vehicles without causing further damage. They also coordinate directly with insurance adjusters to streamline the claims process for customers.
The team includes uniformed, hi-viz operators and a live dispatcher who knows the metro area well, distinguishing them from dispatch apps that farm calls. This structure ensures recognizable trucks and a cohesive service experience from the roadside to the repair shop.
The business offers a seamless transition from roadside assistance to collision repair, allowing customers to discuss repairs with the same company that tows their vehicle. This integrated approach simplifies the experience for drivers who cannot drive their vehicles to a separate shop.
The website states they are generally on scene within 30 minutes of a call in the Portland metro, with exact arrival times depending on location and traffic. They also note that the service is delivered via a live dispatch system rather than a call center triage queue.
The business operates from Monday to Friday, 8am to 5pm, and provides free estimates with a typical response time of a few hours. They emphasize a one-call process that connects the tow, repair, and insurance coordination under one roof.
The official website of Crown Towing is crowntowing-repair.com.
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I recently had to use towing services, and I must say, Crown Towing exceeded my expectations. Their team was highly professional and handled my vehicle with care. The entire process was hassle-free and their rates were reasonable. I highly recommend Crown Towing for any towing needs.
The towing service I received from Crown Towing was outstanding. They were fast, reliable, and took great care of my vehicle. The team was friendly and professional. I'm grateful for their assistance and would definitely use their services again if needed.
I recently had my car towed by Crown Towing and I was very impressed with their service. The team was professional and the towing process was smooth. The rates were reasonable too. I highly recommend Crown Towing for all your towing needs.
Recently needed a tow and I found crowntow-repair.com online. The service was excellent, prompt, and very professional. The team ensured that my vehicle was safely towed to the repair shop. I highly recommend their services to anyone in need of towing assistance.
I recently used Crown Towing's services for the first time and I was impressed. The entire process was smooth and the team was highly professional. The towing was done efficiently and my vehicle arrived at the repair shop without any issues. I would highly recommend Crown Towing to anyone in need of towing services.
I had a recent experience with Crown Towing and it was fantastic! The team was friendly, professional, and knowledgeable. They took great care of my vehicle during the entire towing process. Highly recommended!
I had a really positive experience with the towing service provided by crowntow-repair.com. The team was prompt and professional, and they took great care of my vehicle during the entire process. They arrived quickly and safely transported my car to the repair shop. Highly recommended!
👍 Crown Towing has amazing service. The team was friendly and helpful throughout the entire process. They arrived on time and towed my vehicle efficiently. Excellent service from start to finish!
👌 Crown Towing provided me with exceptional service. The team was professional, efficient, and dependable throughout the entire process. I'm extremely satisfied with their towing service and I would highly recommend them to anyone. Crowntowing-repair.com is the best!
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