Credit bureau systems

This is not the credit bureau and has nothing to do with your credit score

Explained my billing statement, provided copies of charges, and even helped negotiate a settlement based on my dispute. All in all I'd say they were professional & thorough. Hope to never go to collections again!

If I could put less than one star I would. I have 2 accounts that were sent to this company. I called to arrange payments and the woman i spoke with (Karen i believe) was VERY rude. She informed me that i could not make payments and that my account had to be paid in full and that it was going to be put on my credit report next month. The balance of the 2 accounts total $1400 which i obviously don't have in full or it would have already been paid. I thought the purpose of collections was to get payment. She obviously had no interest in working with me at all to pay these. I was very upset after getting off the phone with her.

Mr. J. D. Williams, a supervisor at the Paducah, Ky office is the most rude individual I have ever spoken to in my life. I ask what address they had been sending my bills to and he asked me my address. Well if I had given him my address, do you think he would have admitted had he been wrong? Of course not so I then asked him again to tell me what address they were using. In such hateful anger he replied " When I ask you a question you will answer me!" What? I am not in the military, Mr. Willaims. You are the most rude, hateful man I have ever talked to in my life! The conversation went down hill from that. I am glad the call was recorded, I have evidence of his unprofessionalism. Believe me, the hospital you represent and your supervisor will be hearing from me. If their clients have an unsuccessful history of debt collecting, he could very well be the reason why. Oh my goodness, I hope he loses his job.

Julie is always eager to help me with any concern I have with a client. Always helpful.....

I was treated professionally and fairly when dealing with this company. I was pleasantly surprised.

When trying to explain and set up a payment arrangement the employee belittled and became rude and hung up on me.

This is the most disrespectful and hateful company I ve ever spoke with. They are rude every single person Iv talked to and spoke with. Iv tried for the past 2 years to get this resolved and they are absolutely no help. Iv tried setting up payment plans and they refuse to help me in anyway.

I understand the nature of the business . Not fun calls normally. But the representative on the phone was very rude .