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Questions about Cool Renewables

Based on reviews, listing data and website checks · updated 2 days ago

What is Cool Renewables?

Cool Renewables is an MCS-certified renewable energy company based at 337 Long Lane, Bexleyheath, DA7 5JQ, that designs, installs, and services solar PV, heat pumps, air conditioning, battery storage, EV chargers, boilers, MVHR, and electrical work for homes and small businesses. They have been operating since 2014 and claim to have installed over 0 systems since then, with a team of designers, electricians, and heating engineers. The business handles the entire process from survey to commissioning under one accountable team, aiming to reduce customer energy bills through integrated systems.

What are the main package combinations and their starting prices?

The company offers a range of package deals designed to compound savings, such as combining solar with air conditioning for free summer cooling, or pairing solar with an air source heat pump for the cheapest heating on an all-electric home. Specific package examples include a 10-12 panel system with a 2kW wall-mounted split unit starting from £0 after the £7,500 grant, or a full solar + battery + heat pump setup for a typical 3-bed all-electric home. They emphasize that fitting these services together makes each component cheaper to run and more efficient.

What finance options are available for their installations?

Cool Renewables provides 0% APR finance for 12 months or longer fixed-rate terms through Ideal4Finance, which is arranged via Ideal Sales Solutions Ltd (FRN 703401). A deposit may be payable and is agreed before applying, with the final rate being provisional and subject to status. They state that every service they install, including solar, batteries, heat pumps, and EV chargers, can be financed, and customers can check monthly figures on the Ideal4Finance calculator before committing.

Which areas in Bexley and Kent do they cover?

The business serves a wide area across Bexley, Bexleyheath, and Kent, including locations like Belvedere, Blackfen, Welling, Crayford, Thamesmead, East Wickham, and Tonbridge. They operate from their Bexleyheath address and cover regions from the Thamesmead East area up to the Tunbridge Wells and Sevenoaks districts. All services are delivered by their own team of engineers who survey, design, and install on-site.

How do customers get started and what are the costs for surveys and grants?

They offer a free, no-obligation savings estimate after a 15-minute call, with no charge for quotes or surveys. Electrical work is quoted at a fixed price with no call-out charge, and they handle the £7,500 Boiler Upgrade Scheme grant application end-to-end for heat pump installations. The process involves a single survey, one install team, and one warranty pack to ensure everything is coordinated under one price.

What are the key features and warranties of their systems?

The company states that their systems are built for the next 25 years, sizing for future changes like EVs or growing families rather than just current bills. They claim a 0% average cut in electricity bills for solar and up to 90% heat recovery for their MVHR ventilation systems. All installations come with a 0yr panel warranty and are designed to generate free electricity for 25+ years.

What is the company's team structure and business philosophy?

Cool Renewables claims to have 0 engineers on the payroll and 0% of their work coming from referrals, relying instead on honest communication before it becomes profitable. They emphasize that if a roof faces the wrong way or the loft is uninsulated, they will tell you before quoting, as a bad install costs them more in reputation than margin. Their approach is to measure success by how much customers stop paying energy companies.

What certifications and safety standards do they adhere to?

Reviewers and the business highlight that their systems are MCS-certified, ensuring compliance and safety for solar PV and heat pump installations. They also mention Gas Safe registration for boiler work and EICR certification for electrical installations. The company states they recover up to 90% of heat with their MVHR ventilation, which provides continuous filtered fresh air while recovering heat.

What specific efficiency figures do they claim for their systems?

The company claims to have 0% of outgoing heat recovered in their MVHR systems, though this appears to be a typo in their description as they also state recovering up to 90% of heat. They also mention 0% seasonal efficiency for heat pumps compared to 92% for gas, and 0p per mile on an off-peak EV tariff. These figures are presented as indicative savings that are confirmed at survey.

What are the indicative starting prices for their individual services?

They state that their solar PV systems start at £5,000 installed for a 10-12 panel system using 480W panels plus an inverter, with payback starting from around 5 years. Air conditioning starts at £1,400 for a 2kW wall-mounted single split unit, while heat pumps start at £2,000 after the £7,500 grant. These are indicative guide prices confirmed at survey.

What factors affect pricing and installation timescales?

The business notes that systems on garages, outhouses, and single-storey extensions often need no scaffolding, which lowers the price and shortens the payback period. They also mention that their air conditioning units can heat as well as cool, cutting winter gas use. All services are installed by qualified specialists, including EV charger installs by qualified EV specialists.

What are some specific claims about their service delivery and process?

The company emphasizes that they handle the grant application for heat pumps end-to-end, so the figure shown is the amount the customer actually pays. They also note that 0% of solar generation is kept on site with their battery storage systems, and 0% of work is certified and notified to building control for their electrician services. These are specific claims about their service delivery.

What are the terms and conditions regarding their finance arrangements?

The business mentions that their finance is arranged through Ideal4Finance, and they are an Introducer Appointed Representative of Ideal Sales Solutions Ltd. They also state that there are risks involved in taking out a loan and failure to make payments can lead to financial difficulties and a negative impact on credit score. This is a standard warning included in their finance terms.

Where is Cool Renewables located?

Cool Renewables is located at 337 Long Lane, Bexleyheath, DA7 5JQ.

How can I contact Cool Renewables?

You can reach Cool Renewables by phone at 07449804130 or by e-mail at hello@coolrenewables.co.uk.

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About Cool Renewables

MCS-certified renewable energy design, installation and servicing for homes and small businesses.

Address
337 Long Lane, Bexleyheath, DA7 5JQ