I called Coolray with an emergency call on a Saturday night and they came out promptly and repaired my AC unit within the hour. Excellent service and they had all the tools and equipment needed to fix the problem.
Will definitely use them again when I have an issue!
Great service technicians, knowledgeable and professional. #MrWorldFAMOUS
Thanks to a very thoughtful and considerate Jermaine.
Excellent service, quickly identified problem and repair in a timely manner.
One of our two HVAC units that had not been replaced since our home was built stopped working a couple of days ago. I contacted two other companies to get quotes on replacing the unit, then called Coolray. An appointment was scheduled for yesterday at 6:30, the Coolray sales rep Russell H. got here...
I HAVE ALWAYS BEEN VERY PLEASED WITH COOLRAY. tHE SERVICE HAS BEEN VERY GOOD AS ARE THE SERVICE TEC,
Very overpriced... The person that came out to my house to service my unit seemed upset that I didn't want to spend 2K with him. I won't be calling them again....
I have nothing but good things to say about Mr. Plumber and Coolray. They always give excellent service at a reasonable price. I can always depend on getting my problem fixed in a proficient way, I highly recommend them to anyone.
Pleasant experience. He helped me to connect my thermostats to the internet so I can set it from my phone or I pad. He was very helpful answering my questions. I felt like he did a good job servicing my units upstairs and down,
Scott was very courteous and attentive to details during service check up of our 3 AC systems. He verified that our systems were in good order and answered all our questions. He repaired one of the water condensation drain lines and even took extra moment to route it such that it would not likely ...
I've been using them for many years and couldn't be happier. Quick response, knowledgeable technicians and very professional. Levi & Luis are a welcome sight - either for annual maintenance or a service call!
Ben was great. He fixed my plumbing issues. It's like new. Thanks.
They are 3/3 with me Hotwater heater, toilets, and now furnace. They can come quickly and have great customer service, both office and technicians. Love them!
Derrick and Kim went above and beyond to diagnose a HVAC short. We are now cool again! Thanks Cool Ray!
Rodriguez is a true professional and really knowledgeable about his business.
Mr. Plumber not so upfront on pricing. Called to unclog a toilet. The next day when the person arrive the toilet was flowing again. They charged $683 to my credit card after telling me it was $49.
Sean was very helpful in explaining the issue with our unit. He repaired it in a timely fashion and was very courteous and professional.
Satisfied customers! Very professional, efficient, and great service!
Phillip was courteous and really listened to me when I described my issues. He was able to offer a good solution. I was very happy with his service.
Our Coolray HVAC service technician, Harry Cerny, just completed the annual check up of our AC systems and all is well. Harry has been servicing our system since it was installed over ten years ago and one major remodel of the house. We have a very complicated system with 3 units (two 2-stage gas f...
Ryne Bernhardt was fantastic and very knew how to fix my plumbing problem .. Thank you Mr. Plumber and Ryan.
Victor was excellent, explained everything and completed the maintenance timely.
Called to repair leaking outdoor faucet. They also repair another plumbing issue. Chad did a great job. I would definitely use again and would also recommend to anyone needing a good plumber.
I am very disappointed in the job that they did for me. If I could do it again I would have gone with another company.
Update: i was never contacted!
We are long-time Coolray customers. Our experience is always great.
Coolray / Mr. Plumber scheduled to replace my water heater two weeks in advance. They called to verify that the scheduled date and time was still convenient for me. The plumber called to let me know when he would be arriving on the installation day.
The plumber, Blake Robinson, did an exceptional...
I write this after spending 3 hours cleaning up the enormous puddle of RAW SEWAGE left by the Mr. Plumber tech that was as our house. We had a sewer line blocked and I tried the $93 or Free offer from Mr. Plumber (part of Coolray).
To their credit, it was $93 and they cleared pipe. I wasn t exp...
We can always depend on Mr Plumber to come through when we need them. Ryne explained everything we needed to know, and got the job done quickly and cleanly. We are repeat customers.
Appointment scheduling was extremely quick and the price in the provided estimate was relatively fair, minus the additional items added to the estimate unnecessarily.
My complaint is with recent service itself. (previously I had a much better experience with standard maintenance service)
I didn'...
Tom, the service technician for CoolRay is always friendly, professional and keeps my HVAC running well. He is an asset to CoolRay
our Cool Ray technician, Robert, was very knowledgeable about our problem and came up with a solution ( which we all hope is the answer ) and spent as much time as was needed to help us out. I was able to contact him directly to ask additional questions a few days later and he got back to me that d...
Very good..mr joe came and fixed the leak we had in the shower .and didn't charge us a arm and a leg..I will use mr plumber again if needed.
Excellent and timely service. athe Coolray team responded quickly and efficiently
Excellent service and communication. Ken Boatner is the best plumber you will ever find!
Very professional from start to finish. Would highly recommend Coolray
A/C went out on July 3 about midnight and Coolray had a tech at our house the next day before noon. Yep, on the July 4 holiday. I was so impressed. And our tech, Bernard, was the epitome of professionalism. He identified the problem, showed me the component that had failed, and had us up and running...
I would recommend Mr. Plumber to everyone. Scott, the tech, was very knowledgeable and personable. He diagnosed the problem ,gave me options, and fixed the problem in 1 day.
Very knowledgeable and experienced technician. Pointed out not under current code flex pipe on my four year old furnace. Quick response on questions I had about my cold basement. An expert called the next day. He gave me options and costs for each over the phone. Excellent!
Overall experience from my initial meeting with the salesman Dustin Forrester who clearly explained the products offered & the installation process, to subsequently meeting the two installation techs, was very good. I also loved the fact that you get a text message on the day of your job, informing...
Jeremy w/ Brite Box always does an amazing job with any of our electrical needs.
I've had two great experiences with Mr. Plumber and would highly recommend them. My technician, John Matlock, was extremely professional, early for both appointments and came prepared for the job. John helped us diagnose a complex below slab issue and map out all of our drain lines. He's clearly a m...
Arrived on time, as promised. Identified the problem quickly and fixed it promptly and efficiently.
The sales technician was very professional and clearly explained all of my options for a replacement system. He did not try to over-sell something I did not need, but was careful to insure that I was presented with options that met my needs. The gentlemen who installed my system were likewise ver...
My tech sent me an email with photo letting me know he was on the way. He was on time and when asked to show me specifics about the new thermostat, he was able to show and explain to me what was needed to make the changes in temp, etc. that I needed to know. The A/C service was done quickly and ...
We see a different technician every time. They don't seem to share records of work done in the past so we are often revisiting everything. For the fees we are paying I would expect better records of service.
WOW! I cannot say enough about Justin's attentiveness to detail and willingness to talk me through the concerns I had for my system. As a Realtor I value more information for application to my clients and could not sing Justin's praises enough, that coupled with next day availability and timeliness ...
Mr Haines arrived promptly, and represented his company professionally. Very knowledgeable about the products, and solutions.
I had Coolray out a couple of weeks ago to fix my three year old system and they charged me $165 to clean the coils and release some Freon. This past weekend they had to return because that did not fix the issue. This time the found that a capacitor and the fan motor were bad and needed replaced on ...
I've used them for many years and have never been disappointed. They are always professional, on time and reasonably priced. My maintenance contract with them has saved me money many times over. Waylon was just here to help me with a thermostat issue and he corrected it quickly and efficiently....
Our technician is reliable, knowledgeable and trustworthy. We are very happy with Cool Ray!
THANK GOODNESS FOR JOHN MATLOCK!! If it weren't for his excellent troubleshooting, skill, and plain common sense, I would have literally wasted at minimum 4,000$ to another company who totally misdiagnosed my plumbing problem, which it took them over 4 hours and $605 to do! Talk about paying for not...
Brian was great...will use this company again...hope they are consistent!
Completed installation of a full HVAC system to a two level house in one day.
Coolray installed two complete systems in my home a few years back. One of the systems was a multi-zone that provided service to the middle and lower levels of my home. Recently I was having a problem with my lower level over cooling and Coolray sent a tech out to diagnose an ongoing problem. It tur...
Eddie was very professional and took care of upgrading my outlets and switches in my basement. My house was built in the mid 80's and if this was not addressed it could have caused a fire. Thank you Eddie!
I love Coolray / Mr. Plumber. I have always been thrilled with the service we've received, but the renewal process did not go as smoothly this time as I had expected. Perhaps it was just miscommunication but the charge on my credit card was processed a day earlier than agreed upon. So while my overa...
Marquist was wonderful. I always have great service with all technicians here. I've had to have a lot of work done over the last few years and they are always punctual, kind and understand when I can only fix what absolutely needs to be done.
Tim the Tech was very professional and thorough. We would like to have him in the future if possible.
When the deep freeze came through last winter and my pipe burst, they came out and fixed it. At the time they seemed nice and to do good work. However, my regular plumber came out and looked at it and told me that they not only charged WAY TOO MUCH for what they did, but that they didn't even do eve...
The tech, Douglas, was timely, friendly, and knowledgeable. The comfort consultant, Dustin, was outstanding and was a fantastic help during the process of setting me up with a new system. Can t say enough about the great job he did. Well done.
Oleksander and the whole install did an awesome job installing my new system.
Can t fault anything.
The salesman Lance was the most thorough of all the quotes I received and helped us to reorganize the duct work layout to improve the system without spending a fortune.
You can get cheaper, b...
Very satisfied with each of the visits made by Coolray and Mr. Plumber service reps.
The representative that came to my home was polite in the bless your little heart sense. He was oblivious to his own actions and refused to try and see were he was wrong. He spoke of me as if I was not in the room and couldn't speak for myself like a child. I was not given the opportunity to review ...
The technician, very friendly and helpful, obviously knew what he was doing; diagnosed our unit's problem in a matter of moments. We've been using Cool Ray for almost as long as we've lived in metro ATL (30+ years), and have always been pleased with our service.
Our experience with CoolRay was great from the consultation to the installation of our new AC unit. All of the staff was professional, knowledgeable, and efficient. We are very pleased with all of their work and our new unit. We came in contact with CoolRay through an inquiry with Home Depot.
We had our HVAC system inspected by them about a month and a half ago. The tech even made us replace our furnace, saying there was a 'crack' in it. Didn't really have to use our heater until this weekend. I paid close to $1500. This is the coldest weekend in this year, and the heater is not working....
Being a long-time customer, I have received great service jobs from most of the technicians. I have to rate the recent maintenance job performed by Jeremiah Daniels at the top of my list. He paid attention to the smallest detail and efficiently brought my units back in line.
Had heater install a few years ago technicians did a great job with the installation and clean up I have had a maintenance agreement with them since then. Have had a lot of different technicians to come out to my home but I think Rodriguez has been one of the best
I had my first Mr Plumber 108 point inspection today. I never realized how important having a service like this was. Before today, it was wait until something goes wrong and then call the plumber. Now it's all about seeing where something can go wrong before it does and taking the appropriate ste...
CoolRay is dependable and I had an awesome Technician.
Kenneth was professional and courteous upon his arrival. He made sure he understood exactly what our experience was with the HVAC issues. I felt like he actually listened to me - which sometimes doesn't happen when a technician comes to the house. He quickly assessed the issue and had it repaired...
Coolray was honest in their assessment of our air condition needs. They came out the next day and installed the new system in 4 hours. They did a great job!
I have been a customer of CoolRay since I moved into my first house, 31 years ago. We even moved during those years out state for 10 years. When we came back to Georgia, we immediately called CoolRay to get their service. In all those years and 4 different houses in Georgia, they have never dis...
It is as expected/promised (or I would not be as nice)
We use Cool Ray and Mr. Plumber for all our work and have always been very pleased. Today Plumbing Technician Trent replaced our bathroom sink pop-up in quick order. He is a friendly Georgia Bulldog fan - and a pretty good plumber too. Thanks, Trent!
Cool Ray goes above and beyond with customer Service and they are trustworthy! They are not out to rip you off for things you don t need, they want you for the long term . So very refreshing to work with a company that has ethics.
Coolray & Mr. Plumber seems to be a very quality conscious service provider that has serviced my HVAC equipment for over 10 years.
I tried Coolray for the first time and I must say I was fairly well impressed. The technician clearly knew what he was doing and answered all my questions. Also did a few extra steps that I never saw my prior company perform in their service calls. I will become a regular.
This was the worse service. Charged $1800.to replaced compressor for labor. Yet it was in warranty It took several phone call and the 1st install was bad. It was not installed right. After several calls and a week later they sent a Good service man and 6 hrs later it was fixed right and is working...
Working to be an efficient, cuduomer-driven service company.
Coolray has been my "go to" company for HVAC maintenance for over 25 years. I've also purchased an A/C and heating system in the past. They are professional, prompt, honest, offer fair pricing and provide quality work.
We had been with a smaller HVAC group since we got into our house several years ago and while they generally did good work, the service was aalways a little...meh. Then About two weeks ago our heat went out. When we couldn't get ahold of our regular HVAC guy (yet again), we made a call to Coolray ...
I just had my furnace repaired by Louis Gusmann. He came on time & did an Excellent job on servicing my unit. My heating unit for the down stairs kept defaulting to a lower temperature, even after I had it set to hold on a certain temperature. It made our downstairs very cold & uncomfortable. I th...
When I bought my AC I was given a "lifetime" warranty as long as I had it serviced 2x per year. Suddenly last year this "lifetime" warranty was endangered if I did not upgrade to a surge protector so I finally had to spend another $250 to re-enable my "now really lifetime" warranty. Not very cus...
We had Coolray install anew HVAC system in early May. The lead installer, Patrick Amoah, was nothing less than courteous and professional. He and his work partner showed up on time and worked so very hard all day! He made sure that we understood how the thermostat worked, help us setup the app on ou...
Coolray service is great! They always respond and solve issues fast. They always have exceed expectations.
Jose V. did an amazing job fixing our AC. It was 89 degrees in our home this past a weekend. Last night we sleep much more comfortably in a cool 74 degree room. Jose, you saved the day!
Dustin from CoolRay exceeded our expectations.
Efficient , explained what he needed to do and why , professional and answered all our questions . Dustin is definitely a 10 technician .