Coastal Point Media

Coastal Point Media is a veteran-owned marketing agency based in Hubert, NC, that builds fast, mobile-first websites, manages Google Business Profiles, and runs local SEO and review generation for trade and service businesses across coastal North Carolina. They specialize in chiropractic and wellness practices as well as home service businesses like plumbers and HVAC crews. The agency operates with a direct line to founder Chris Gardner, avoiding account managers and overseas call centers to ensure quality control.

The agency offers a 30-day reactivation pilot for $997 that uses personal text messages to inactive patients from the practice's own list. If the pilot does not result in at least 3 patients being scheduled and booked within 30 days, the business gets their $997 back. This pilot requires at least 200 inactive patients with valid phone numbers and includes a plain-English report at day 30.

After the pilot, businesses can choose a 12-month agreement starting at $1,995 per month per location, or a month-to-month option at $2,495 per month. The monthly plans include ongoing reactivation campaigns, missed-call text-back systems, Google review requests, Google Business Profile management, and local SEO. All plans run month to month with no long-term contract required after the initial setup.

Coastal Point Media serves Onslow, Craven, Carteret, Pender, New Hanover, and Duplin counties in North Carolina. They are based in Hubert, NC, and understand the local trades economy and military-community rhythm of the area. Their local roots allow them to provide context that national or outsourced agencies typically lack.

The agency provides a 24/7 AI receptionist called CPM Call Coverage that answers every call and text to book appointments straight onto a client's calendar. This feature ensures no lead goes to voicemail, especially during after-hours when emergencies like leaking water heaters or broken AC units occur. It is designed to catch missed connections that would otherwise cost the business the job.

Getting started involves a free Google Business audit and a quick call with Chris Gardner to scope the project. Once the pilot is approved, setup takes about two weeks, mostly to get the texting number approved by phone carriers. After setup, the 30-day pilot begins, and interested patients are directed to the practice's schedule or front desk.

The agency focuses on three specific leaks that cause home service businesses to lose jobs: not showing in 'near me' searches, calls going to voicemail after 5 or 6 pm, and reviews sitting at 8–15 forever. They fix these by building mobile-first sites, running AI receptionists for after-hours calls, and implementing automated review request systems.

The agency is built around a simple idea of treating every lead with the same seriousness as a Navy supply run, ensuring nothing gets missed or left to chance. Founder Chris Gardner spent 11 years in the U.S. Navy working operations and logistics before applying that discipline to local business marketing. This background informs their systematic approach to catching dropped balls like stale listings or unrequested reviews.

The agency uses a plain-English reporting system that provides clients with a clear report at day 30 for the pilot and a monthly report for ongoing plans. They also offer a free audit to show exactly what a website and Google Business Profile are costing a business in lost calls before committing to any service.

The agency is small by design, avoiding call centers and outsourced overseas teams so that every client talks directly to the person doing the work. This structure ensures that quality never slips and that the business owner feels like the only client on the books when they reach out during business hours.

The agency explicitly states that no ad spend is required to start their services, relying instead on organic methods like personal texts and Google Business Profile optimization. They also offer a free audit where Chris Gardner walks clients through their website and Google Business Profile to identify exactly what is costing them calls.

The agency specializes in chiropractic, physical therapy, massage, and acupuncture practices, as well as home service businesses like plumbers, HVAC companies, and pressure washing crews. They do not use a generic price list for local business services, instead scoping every service on a call to create a straightforward quote tailored to the specific business.

The agency operates with a 90-day guarantee for their pilot program, promising to at least double the client's results or refund the $997 fee if at least 3 patients are not scheduled and booked within 30 days. This guarantee applies only if the practice has at least 200 inactive patients with valid phone numbers and walks through consent and privacy before sending messages.

You can reach Coastal Point Media by phone at +1 910-299-2558.

The official website of Coastal Point Media is coastalpointmedia.com.