Questions about Critical Infrastructure Group
What is Critical Infrastructure Group?
Critical Infrastructure Group is a company that stocks new and refurbished critical power equipment to provide speedy and cost-effective service. They specialize in selling, renting, and leasing Uninterruptible Power Supplies (UPS), diesel and natural gas generators, and automatic transfer switches. Their inventory includes brands like Eaton and Liebert, and they also offer specialized data center decommissioning services.
Where is Critical Infrastructure Group located and how long has it been operating?
The business is located at 1240 Icehouse Avenue in Sparks, Nevada, and claims to serve customers nationwide with no geographic restrictions. They have been operating for over 80 years according to their own description, though their team members have varying lengths of experience, with Marc Basche noted as having over 35 years in the field. The company's primary focus is stated to be saving clients time and money through their in-stock inventory approach.
How can a customer start working with Critical Infrastructure Group?
To get started, customers can call the business at 775-446-5558 or 877-885-9208 to request a quote, or fill out the contact form on their website. They offer services for buying, selling, renting, and leasing equipment, and they assist with removing old equipment as part of their seamless solutions. The process involves contacting them directly to discuss specific project needs and inventory availability.
What warranty and guarantee terms apply to purchases and rentals?
Every transaction is protected by a full one-year warranty and a '30 Day Risk-Free Guarantee' to ensure customer peace of mind. The company explicitly promises quick delivery and nationwide coverage for all their products. These terms are part of their standard offering for both new and refurbished equipment sales and rentals.
What specific products and equipment does Critical Infrastructure Group stock?
The business stocks a diverse line of new and refurbished equipment from various manufacturers, including specific models like the Cummins C3000D6E QSK95-G9 diesel generator set. They also offer precision cooling, modular data centers, and power distribution units that can support up to 252 output breakers in a single system. Their product range covers different kVA and kW capacities for various facility sizes.
What do customer reviews say about Critical Infrastructure Group?
Reviewers consistently praise the team's professionalism, attention to detail, and exceptional customer service. Many comments highlight the team's knowledge and expertise in infrastructure management, with several customers stating they were thoroughly impressed by the quality of work. The general sentiment across reviews is highly positive regarding their ability to handle projects smoothly.
What rental options and durations are available?
The company offers UPS rentals with durations ranging from short emergency deployments to longer replacement or infrastructure projects. They also provide rental generators and power distribution rentals as convenient options for those who do not need to invest in new equipment for the long-term. Rental services are available for various sizes of UPS systems and generators.
What upcoming inventory projects are mentioned on the website?
A specific detail from their website mentions that they have 10 new Cummins C3000D6E generator sets incoming for Fall 2027, representing up to 30 MW of aggregate standby-rated generator capacity. These units are intended for large-scale data center and critical-power applications, including AI and GPU infrastructure projects. The equipment includes a 6,000-gallon UL142 sub-base fuel tank with secondary containment.
Who are the key team members and what are their backgrounds?
The team includes Marc Basche, who has over 35 years of experience as a power and environment infrastructure specialist, and Mike Howard, who has worked with the company since 1996 with over 23 years of experience. Colin Glenny is another team member with over 8 years of experience selling power generation and critical infrastructure equipment. Their core values emphasize honesty, integrity, teamwork, and serving the customer above all else.
What technical specifications and features are highlighted for their systems?
The company states that their UPS systems are the most reliable backup power sources and that they focus on both new and used Liebert and Eaton UPS systems. They also offer automatic transfer switches that include products with a bypass-isolation switch for maintenance activities without interrupting the protected load. Their data center continuous rating for the C3000D6E is specifically published as 2750 kW.
How can customers contact Critical Infrastructure Group?
Customers can reach the business via the phone numbers 775-446-5558 or 877-885-9208, and through the contact form on their website. The business email address is not explicitly listed in the provided text, but the contact page invites inquiries through the form. The footer confirms the address as 1240 Icehouse Avenue, Sparks, NV 89431.
What is the company's mission and core values?
The company's mission is described as simple: to 'do the right thing' with a satisfied customer as the ultimate goal. They prioritize taking care of customers and employees to ensure high integrity and transparent communication. Their approach involves developing innovative solutions and maintaining a relationship-first perspective to leave clients feeling impressed.
AI-generated from reviews on this page. Verify anything important with the company directly.
I recently had a great experience with Critical Infrastructure Group. Their professionalism and attention to detail were outstanding. The team was knowledgeable and provided excellent customer service throughout. I highly recommend their services.
The team at Critical Infrastructure Group is simply amazing. They provided exceptional service and their expertise in infrastructure management is evident. I couldn't be happier with their work. Highly recommended!
I recently worked with a company that specializes in infrastructure management and I was thoroughly impressed. Their attention to detail and quality of work were beyond expectation. Will definitely work with them again.
I had to hire a company for critical infrastructure management and I'm glad I found the perfect fit. They were very professional and handled everything smoothly. Their service was top-notch and I would highly recommend them.
I am extremely pleased with the services provided by Critical Infrastructure Group. The team was highly professional and their commitment to delivering outstanding results was evident throughout the project. I would highly recommend them.
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To provide speedy and cost-effective service, Critical Infrastructure Group stock a diverse line of new and refurbished equipment from a variety of manufacturers. And because your peace of mind is priceless, every transaction is protected by a full one-year warranty and a ‘30 Day Risk-Free Guarantee’.
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