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Average ratingExcellent
4.8/ 5

Based on 30 reviews

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Questions about Cheapestiles

Based on 30 reviews, listing data and website checks · updated today

What is Cheapestiles?

Cheapestiles is an online tile retailer based in Bankstown, NSW, that sells porcelain, ceramic, natural stone, terracotta, mosaic, subway, and timber-look tiles for residential and commercial use. The store offers features like a tile visualiser tool, clearance sections, and same-day pickup from its physical location at 65 Canterbury Rd, Bankstown NSW 2200. It provides delivery within 2–5 working days and runs promotional sales, including large-format tiles priced from $19 per square metre.

How does the ordering and delivery process work?

The business operates both online and offline, offering same-day pick-up six days a week and fast, reliable delivery Australia-wide. Customers can choose to pick up their tiles at the Bankstown showroom or have them delivered, with charges determined by order size and postcode. The company also provides free tile samples for collection or ships them Australia-wide for a fee starting at $13.50 for 1–3 samples.

What makes Cheapestiles different from other tile retailers?

Cheapestiles sources tiles directly from over 20 trusted partners globally, including Asia, Europe, and other regions, to offer competitive pricing. The website claims to be Australia's biggest online tile shop, with nearly 1 million square metres of stock available at any time. They operate as a warehouse-style store with a wide variety of sizes, finishes, and patterns organised by room area such as bathroom, kitchen, and outdoor.

How long has Cheapestiles been in business and what is its history?

The store has been operating since 2012, driven by a vision to make quality tiles accessible and affordable for everyone. Over the years, it has grown to become Australia's largest tile warehouse, partnering with builders and renovators to serve projects ranging from home renovations to commercial developments. The company is built on four core values represented in their E.A.S.Y process: Easy, Affordable, Speedy, and Excitement.

Where is the store located and how can customers get in touch?

The business is located at 65 Canterbury Rd, Bankstown NSW 2200, Australia, with showroom pick-up hours from 8am to 5pm Monday to Friday and 9am to 3pm on Saturday. Customers can contact the team via the phone number (02) 9790 4273 or by email at [email protected] for inquiries, quotes, or to change shipping addresses.

What are the terms for returns and cancellations?

The return and refund policy allows returns within 30 days if the item is in original, unopened packaging. Items from the same batch that are only available in minimum quantities or clearance items are not eligible for return. The policy also acknowledges natural variations in colour, texture, and pattern, and does not accept responsibility for differences beyond control.

What specific products and services are available?

Cheapestiles offers a wide range of products including bathroom, kitchen, laundry, living room, outdoor, pool, and commercial tiles. Specific tile options include marble look, concrete look, terrazzo look, subway, European, limestone look, and travertine tiles. They also provide a tile calculator and project gallery to assist customers with their designs.

What are the practical tips for ordering and installation?

The company states that it does not visit job sites to measure, but recommends a 10% wastage for tiles up to 600x600mm and 15-20% for larger formats, natural stone, and special laying patterns. Customers can request quotes for tile projects by emailing [email protected] to get assistance with their specific needs.

What technology and tools does Cheapestiles provide?

The website features a tile visualiser tool and a clearance section for new arrivals. Customers can also use the online ordering process to place orders, with the option to pick up same-day or have them delivered. The site also includes a blog, resource hub, and FAQ section to help users navigate their tile selection.

Who is Cheapestiles targeting and what markets does it serve?

The business serves a wide range of markets, from individual homeowners to commercial developers and townhouse projects. It caters to customers looking for affordable yet high-quality tiles, with a focus on making the selection process easy and enjoyable. The store is particularly noted for its extensive range of high-quality tiles at competitive prices.

What does the rating split and recent feedback reveal?

The Trustburn rating split shows a strong majority of 5-star reviews, with a few 4-star ratings. The most recent reviews from 2024 highlight the quality of products like Starstone Pavers and the efficiency of the delivery service. Some reviewers mention the helpfulness of staff like Vivian in guiding customers through their choices.

What are the pricing and promotional details?

The website claims to offer the best prices in Sydney, with large-format tiles starting from $19 per square metre during promotional events. The Spring Reno Event featured discounts up to 75% off on large format tiles. The store also offers a range of tile samples for free collection or Australia-wide delivery.

How does the customer journey work from start to finish?

The store operates on a simple online ordering process with a focus on speed and reliability. Customers can place orders online, and the team works to ensure fast responses and efficient pick-up or delivery. The process is designed to be stress-free, from selection to installation.

How can I contact Cheapestiles?

You can reach Cheapestiles by phone at (02) 9790 4273 or by e-mail at info@cheapestiles.com.au.

What is the official website of Cheapestiles?

The official website of Cheapestiles is cheapestiles.com.au.

AI-generated from reviews on this page. Verify anything important with the company directly.

Sophie
Reviews 1

I had a great experience dealing with Cheapestiles in Sydney. The team was incredibly knowledgeable and patient when I called in. Their customer service really stood out, making the whole process smooth and hassle-free. Highly recommend them for anyone looking for quality tiles.

Martin Q.
Reviews 1

Absolutely love my experience with Cheapestiles! As a Bankstown-based online retailer, they really excel in both product quality and customer care. Whether you are looking for tiles for your home or business, their selection is fantastic and the service matches the high standards of the items themselves. Highly recommended!

Grace Taylor
Reviews 1

I had a fantastic experience with Cheapestiles in Bankstown. The entire online ordering process was seamless, and the tiles arrived in perfect condition, delivered with great care. Highly recommended for anyone looking for a stress-free home improvement experience.

Samuel Mitchell
Reviews 1

Cheapestiles is hands down the best online tile shop I’ve used. The terrazzo tiles I ordered are absolutely stunning, and considering the quality, the prices are fantastic. A big plus is their customer service—helpful staff even worked out great shipping rates to Canberra for me.

Noah Benjamin
Reviews 1

Cheapestiles delivered exceptional value! As a Sydney-based retailer, they proved that you don't need to compromise on quality for price. The tiles were top-notch, the customer service was outstanding, and shipping was incredibly fast. Highly recommend for anyone looking for reliable flooring solutions.

Campbell Nguyen
Reviews 1

Placed my order with Cheapestiles and the experience has been great so far. Getting samples was easy, and the shipping to Canberra was reasonably priced. They have such a massive selection that it was actually tough to pick just one style, but I’m really pleased with the tiles I ended up choosing. Will post an update once the installation is complete!

HarrisonScott
Reviews 1

I recently used Leyla Nice tiles for my mom’s pool renovation. While the price point is on the higher side, the final result is stunning, so it was definitely worth the investment. Cheapestiles provided excellent customer service throughout the process, which made the experience smooth and satisfying.

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About Cheapestiles

Cheapestiles is an online tile retailer based in Bankstown, NSW, operating as an e-commerce store selling a wide range of tiles for residential and commercial applications. The product range includes porcelain, ceramic, natural stone, terracotta, mosaic, subway, and timber-look tiles in various shapes, sizes, colours, and finishes, organised by room area such as bathroom, kitchen, outdoor, wall, and floor. The store offers features such as a tile visualiser tool, clearance and new arrivals sections, and same-day pickup from its physical location. It also provides delivery within 2–5 working days and runs promotional sales, including large-format tiles priced from $19 per square metre. The business sources tiles from more than 20 partner brands and supplies both trade and retail customers across Australia.

Address
65 Canterbury Rd, Bankstown NSW 2200, Australia
Categories
Retail