Chateau Tongariro

4.1 · 1217 reviews
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Nas N
Reviews 1
2020-10-26 04:09

me and my partner loved our stay. friendly staff a...

me and my partner loved our stay. friendly staff and beautiful views.. but one concern there was no liquid in our bathroom hand soap dispenser especially during times like this its very crucial. warm blanket was put in cupboard as requested thanks guys!

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Maria Tapper
Reviews 1
2020-10-25 06:07

We went to your Tussock Bar and Restaurant on the ...

We went to your Tussock Bar and Restaurant on the Monday night, the place is disgraceful! The menu was very limited, food was mediocre, service was terrible, the decor is horrible. I was astounded that you would recommend it to your clients and an alternative for drinks or dinner.

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Grant Cooke
Reviews 1
2020-10-23 19:28

The Hotel and customer service was excellent. Ever...

The Hotel and customer service was excellent. Everything from the Hotel reception greeting, the prompt check in and check out and the very high level and professional service from the wait staff in the Restaurant. Nothing to complain about and everything to praise. Well done on running a great Hotel...

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Jean-Michel Garcia
Reviews 1
2020-10-22 23:38

Pros

Pros

- wasn t very expensive as we got the room for 105$ a night during May

- the room view was quite nice and the bed comfortable.

- dinner even if expensive was quite tasty.

Cons

- the breakfast is not very good (other reviews mention this) and therefore not worth the 32NZ$.

- th...

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Stephen Adams
Reviews 1
2020-10-20 06:01

We're here right now we've got a Room upstairs . h...

We're here right now we've got a Room upstairs . had high T beautiful The room is fantastic The Stuff absolutely great . A fantastic building Like stepping back in time a Must see for anyone sit down Relax have a drink and just soak it all in

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Romana Winkler
Reviews 1
2020-10-19 19:04

This hotel deserves more than just 5 stars. We cam...

This hotel deserves more than just 5 stars. We came after a hike, weather was moderately from rain to snowfall and sunshine everything, soaking wet. We wanted to eat something and the friendliness with which we were served was excellent. The food was sensational. There are 5 we still like to t...

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Clark Mills
Reviews 1
2020-10-19 16:57

Love this place. Yes it's a little tired on the i...

Love this place. Yes it's a little tired on the inside but the Grandness stands out. The setting is unbeatable. The High Tea is a total pleasure at the end of a long drive. Rooms are super-comfy and warm. We are really, REALLY spoilt to be allowed to stay at such a place. :)

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Jane Jackson
Reviews 1
2020-10-19 10:43

Fantastic hotel. Great place to stay with a group....

Fantastic hotel. Great place to stay with a group. Kids had a ball - movies and pool to keep occupied when not out hiking or skiing. Food and service exceptional.
Pros: warm, ambiance, views, food (although it is expensive!). We made full use of the enormous serviced lounge.
Cons: check your free...

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Stuart Smith
Reviews 1
2020-10-19 09:49

We waited an hour after the check in time for our ...

We waited an hour after the check in time for our room. Top sheet was ripped! Drinks service was really slow.
Restaurant service was good but the "gluten free" option was not gluten free - bet that would lead to a massive suit in USA!!!!
The place is tired and needs a refresh to be a premium venue...

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Jeremy P
Reviews 1
2020-10-19 00:03

the historic hotel, sheltered below the peaks of R...

the historic hotel, sheltered below the peaks of Ruapehu, is an iconic location, old style luxury in the remoteness of the National Park. Ideally situated to make the most of the great outdoors, the Hotel is comfort and style, relaxed and catering, a perfect addition to a holiday in the mountains.

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Peter Roband
Reviews 1
2020-10-18 20:24

Pretty simple really. Inexperienced, but helpful s...

Pretty simple really. Inexperienced, but helpful staff. You tried to charge us $147 for breakfast, which you corrected when we pointed it out. Your checkout person said it was her error, but really, how hard is it to say you are sorry? As for dinner, your prices and positioning are distinctly fine d...

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John Griffith
Reviews 1
2020-10-17 13:16

I reviewed the hotel on expedia before booking fro...

I reviewed the hotel on expedia before booking from the hotel site since expedia was malfunctioning. Expedia's description of the fergusson rooms gives no mention that it isn't a room in the hotel. So i took my wife to a motel on our honeymoon. I appreciate the free chocolate but still feel the desc...

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Brett Turei
Reviews 1
2020-10-15 18:02

Room was fine, smallish, but had a nice view of Mt...

Room was fine, smallish, but had a nice view of Mt Ngauruhoe. The bathroom was very dated and tired, in desperate need of a renovation, shower over bath unsafe... and the plastic shower curtain ... well, haven't seen one of those since the 1970s. The room seemed clean enough, but was very dusty, our...

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Ashleigh Rosewarne
Reviews 1
2020-10-15 08:43

The Chateau disappointed me as the rooms don t eve...

The Chateau disappointed me as the rooms don t even have knives or forks, a microwave or a toaster, meals were way too over priced as well as with the accommodation especially since the rooms did not have the above, when we arrived there was a charge taken from my debit card in case of damages in th...

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Aotearoa Digital
Reviews 1
2020-10-14 08:57

Nice rooms, Nice meal, but the staff were 100% bro...

Nice rooms, Nice meal, but the staff were 100% brought in from Fawlty Towers. We were always looking for the hidden camera that was filming some kind of prank show - The main waiters needed schooling in the order things came out, the basics of dining and didnt know that the red wine was to come o...

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Peter Fleming
Reviews 1
2020-10-13 01:12

Overall a nice experience. Upsides were the excell...

Overall a nice experience. Upsides were the excellent meals (dinner and breakfast), and a cosy if slightly old fashioned room. Main downside was the poor service in the lounge bar, although the gin and tonics (when they finally arrived) were first class. A pity not more made of the open fireplaces.
...

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Toby Laughlan
Reviews 1
2020-10-12 17:15

I was disappointed with my stay at Chateau Tongari...

I was disappointed with my stay at Chateau Tongariro. Instead of getting a room in the hotel they put me up in some 2 star cabin on another street that was managed by a different company. The facilities such as the swimming pool, gym and snooker table were all in terrible condition. Lastly, the staf...

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Michael Pusinelli
Reviews 1
2020-10-12 12:27

We decided to assist domestic tourism and chose yo...

We decided to assist domestic tourism and chose your hotel
The breakfast buffet was satisfactory although it would be great to have teapots available rather than mugs for tea
I selected 2 croissants on the first morning and then noticed both had jam on them
I spoke to the restaurant manager expre...

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Anne Bennett
Reviews 1
2020-10-12 05:01

Wonderful old world hotel, sitting majestically at...

Wonderful old world hotel, sitting majestically at the foot of the volcano Mt Ruapehu. The beautiful drapes, carpets, ceilling mouldings, chandeliers and furniture hark back to a bygone era, but it is warm and welcoming. The staff are efficient, pleasant and accomodating; each doing their jobs very ...

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Mel Phimester
Reviews 1
2020-10-11 07:02

We stopped in at the Ruapehu Lounge Bar. Great old...

We stopped in at the Ruapehu Lounge Bar. Great old building and awesome views. Surprised the only table service we got was to serve the bill and deliver the food (not to take orders). We all had a drink and ordered the farmhouse platter to share. It was the most generous platter we had ever seen, an...

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Oliver Plank
Reviews 1
2020-10-10 12:42

Lovely old Hotel with beautiful scenery around. Th...

Lovely old Hotel with beautiful scenery around. The Hotel is about 90 years old and has nothing lost of the Charme of those days. Cosy lobby area with Snooker table and from some places view to Mount Ngauruhoe. The Rooms are practical and nothing exciting. Nor the bathroom. Plastic shower. But in fa...

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Christine Conn
Reviews 1
2020-10-09 18:58

Amazing High tea, fabulous dinner, welcoming staff...

Amazing High tea, fabulous dinner, welcoming staff, who took time out to have a chat.
Clear day saw the mountain in all its glory. Great personal touch, a card and chocolates for my birthday.Rooms comfortable. all in all I would recommend the Chateau to anyone.

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Roger MacDonald
Reviews 1
2020-10-09 09:16

Fantastic, top quality iconic and picturesque hote...

Fantastic, top quality iconic and picturesque hotel on the lower slopes of Ruapehu. Great restaurant and cafe to suit formal or casual dining. Beautifully appointed and presented heritage rooms. A BIG hit with the family - such a warm, inviting and friendly place to stay with the children - relaxing...

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may wang
Reviews 1
2020-10-08 17:19

This was the second time we stayed at Chateau Tang...

This was the second time we stayed at Chateau Tangariro. We loved everything about this hotel: the location, architecture, history, service, view from the lobby and our room... The facilities seemed a bit old, but the bed was comfy, and everything was very clean. We enjoyed our stay and will definit...

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Shelley Cresswell
Reviews 1
2020-10-07 13:43

the service from the staff was incredible -made th...

the service from the staff was incredible -made the whole time really special which was great.
Our room was lovely, fresh and clean and lovely and warm on arrival.
The main part of the hotel as nostalgic as it is is looking a little tired. some things look like they could benefit from a bit of a ...

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Rachel Thompson
Reviews 1
2020-10-07 13:25

Lovely that the Chateau has retained its charm. B...

Lovely that the Chateau has retained its charm. Beautiful location.
However I do feel the pool area needs upgrading. Also, a survey on how many guests actually use the bathtub may result in replacing some rooms with a better shower cubicle only. . Otherwise room was well appointed, comfortable...

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Sergi Ortiz Gomez
Reviews 1
2020-10-07 00:09

When booking from Booking I said that I do not nee...

When booking from Booking I said that I do not need to pay until September 19 after making my reservation, after a few days, try to collect the reservation without my authorization and, for some problem with them with my card, I imagine because it is not mandatory to pay for In advance they did not ...

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Serge Brouillard
Reviews 1
2020-10-05 21:42

4 stars ? No, or 2 in the morning and 2 in the aft...

4 stars ? No, or 2 in the morning and 2 in the afternoon. What a mess, because everything is together to make it a magical step. Already on arrival, we were amazed to see a valet crossing his arms, and who never came to offer his help to bring the luggage to our room. Around 17:00, we had to slalom ...

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bryan deuchar
Reviews 1
2020-10-05 20:13

The Chateau is located in a NZ national park and t...

The Chateau is located in a NZ national park and the buildings and business are Malasian owned now. It is an iconic place to stay for a Kiwi and is one of the older hotels in NZ. Whilst old the building and rooms are reasonably tidy though not 5 star. Getting a booking in their resturants is difficu...

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Petar Vrecic
Reviews 1
2020-10-05 15:36

Enjoyed our experience there. Staff were friendly,...

Enjoyed our experience there. Staff were friendly, the lounge was fantastic and the room was cosy and warm. In our room, we heard some stomping above us, but called room service and they sorted it out. The pool and sauna were nice. Would stay here again!

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lorraine wilson
Reviews 1
2020-10-04 02:02

Yester-year hotel where the pluses include an opul...

Yester-year hotel where the pluses include an opulent timeless atmosphere and minuses include a room that was a bit tired looking. The staff were first class and went out of their way to really make sure we had a wonderful time (extra birthday treats in the room for my mother's 80th birthday, and al...

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