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Chaddsford Winery

3.9· 138 reviews
Average ratingAverage
3.9/ 5

Based on 138 reviews

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What reviewers say about Chaddsford Winery

Generated with AI from 138 reviews on Trustburn · updated 22 days ago

Customers frequently describe Chaddsford Winery as having friendly staff, a welcoming atmosphere, and enjoyable wine tastings, though a portion of reviewers feel the wines are not complex and some report poor service experiences.
What are the most common complaints about Chaddsford Winery?

The critical reviewers describe rude behavior from staff, including being spoken to in a dismissive tone, being treated poorly during a confrontation, and unhelpful front-desk service, along with complaints about a sold-out food truck and trouble redeeming an older gift card due to a changed computer system.

AI-generated from reviews on this page. Verify anything important with the company directly.

Christopher Chatham
Reviews 1

If I could give a 0 star I would. I have been to many wineries in my life and have never been treated as poorly as I was by Kate Wilson and Julie Hadfield. I've never had a confrontation and been treated so poorly by two people as I did with them. They treated me like a lesser person, called me unfavorable names, and were incredibly rude. I would never visit this place.

Ashlee Williams
Reviews 1

I want to start by saying that I did win this tour/tasting through a radio show. I was told this was the reserve tasting plus a private tour for 10 people. We ended up having a total of 8 people in our party. We all drove over an hour for this tour/tasting. We planned it over 3 months in advance with someone in their hospitality department. They said the first date I choose was good and would get our tour/tasting reserved for us.
When we arrived at the location we all went inside and I told the girls at the front we were here for the tour/tasting that I had won. She said she would get our tour guide (I cannot remember her name) and we could start. We went out to the cottage for a private tasting of the three reserve wines. After that our guide took us on a tour of where the wine is pressed, fermented and packaged. Once we were finished she said we were done and could buy wine upstairs and enjoy some outside if we would like. We enjoyed the tour guide she was very knowledgeable and willing to answer any questions.
From what the sign said when you come in out front the reserve tasting include our traditional tasting, plus three one ounce samples of our small-batch wines paired with artisanal treats. I was confused that all we had for our tasting was the three small batch wine samples. I went out to the front and asked the girls out there if the reserve tasting came with the traditional wine tasting and the said it did. I told them we only tasted the three reserve wines. They gave us tickets to do the other seven wines. It was pretty crowded in this area due to a food and wine festival that they had. From what I understood in my emails to reserve the tasting, the whole tasting/tour was supposed to be a private event. While doing the traditional tasting we asked the guys serving the wine when we would get the artisanal snacks. He said they were not doing any reserve tastings today due to the food and wine event. I told him we won the private tour and we already did the 3 reserve samples and tour he asked his manager for us. The manager came over and said that they didn t have any of the normal snack because of the food event going on and brought us a dip and some crackers instead. At this point we all needed something to cleanse our palates to be able to continue tasting the wines.
Our whole group felt that we did not get what we were told we would be getting. If I hadn t said anything to the girls at the front we would not have even gotten to try the other 7 wines. If we had not said anything to the guys that we didn t get the snack we would not have received those as well. The person that booked our tasting/tour should have said there was a special event that day and we would not be able to have everything that was supposed to come with the reserve tasting. This was for my Birthday and it was so disorganized that we didn t feel very welcomed. I do understand that we won the whole tour/tasting but I don t expect to be treated differently than someone who would purchase the tour. We did enjoy the wines and the tour guide but the event as a whole felt unwelcoming.

Paul
Reviews 1

Let's get one thing out of the way right now- if you're the kind of person that won't drink anything that isn't from Bordeaux don't even bother. Does this place offer super complex and expensive wines that you can write novels about? No. But what they do have is very affordable and accessible wines. This is not to say that their wines are bad by any means- nothing here is going to make you gag and want to spit it out. By that measure alone I say it's a good winery. Again, most wines here are not complex, but this attribute makes them very good for parties and other social gatherings.
Wine aside the place is very homely, with a nice almost historic feel to the building. The staff is very friendly as well with several very knowledgeable people around if you have any questions. If you're in the area give it a try, just make sure you have a DD if you happen to like the product.

Christie Nobre
Reviews 1

Chaddsford has the friendliest customer and the '19 Dry Rose is amazing!!! I am not typically a wine drinker, but I cannot get enough of this. I'd like to thank Chaddsford and their staff, namely Shelly, for introducing me to this delicious wine perfect for the summer :)

David Wood
Reviews 1

The wine is good but........................

15 Sept 2017
There was one disappointing grape on the vine
(blond, working inside at the cash register). I dropped by to pickup a couple of bottles of wine for a friend. After purchasing two bottles my guest and I stayed for a wine tasting. We were given a coupon that offered a 10 percent discount on a purchase of three bottles. I tried to buy a third bottle but was denied the discount. While it was a trivial amount of money it the "good will" that this place lacks. Do your self a wise favor, try other wineries in the area.

Rebecca Deaugustine
Reviews 1

Went to the Chadds Ford Winery adult trick or treat wine tasting for my first wine tasting. I absolutely loved it! The staff was wonderful and knowledgeable and the wine was amazing! I have lived in the area my whole life and enjoyed going to my first tasting locally. Will definitely be coming back!!!

**On a side note the black widow that they had available to taste was great!!!!***

Katelyn Walls
Reviews 1

I went to the summer camp yesterday (7/21/18) and cannot stop talking about how much fun it was! It poured the entire time and we still had such a blast. Thank you for making it such a fun day out with family and friends that we will never forget! We will definitely be seeing you next year for Camp!!! Thank you!
Katelyn

Don LeDonne
Reviews 1

Attended the Peach Festival today August 10th. Two disappointments on today's visit. The first problem was trying to us an older gift card. Apparently, their computer system has been changed since the gift card was issued & the staff was not able to tell me the value of the gift card. I'm not sure why a value could not be located if it has it's own unique numbering code. Lesson learned, don't forget to always write the value on any gift card, on the actual card, your fortunate to receive.
Second problem, stood in the food truck line for 30 minutes, only to be told they they ran out of food. Really, at 2:30 in the afternoon. Great planning.
After visiting this winery for many years; I'm not sure I will return.

Emily Hagelberg
Reviews 1

Myself and my family started going here years ago and it has really grown. The atmosphere is great, staff is friendly and knowledgeable. Their wine is decent. The biggest draw for us was the Welove music events they often host. Unfortunately as they have gotten more popular, we have had to stop attending as we have an asthmatic and an infant, and they allow smoking on their premises at these events. This is important to keep mind if you have family members sensitive to smoke. Cigars and cigarettes are all over at many of these events and unfortunately as the winery has no policy regarding this (I did check with a staff member who asked the manager) there is no incentive for people to put them out even when politely asked because they are upwind or in the crowd etc. Really a shame as most places have no smoking, or designated smoking areas these days, and now we have to look for alternatives to these overall excellent events.

Roberta Zuccarini
Reviews 1

Absolutely wonderful wine an atmosphere. My friends, family an I have been here several times for wine tasting an wine pairing. We have done the chocolate an wine. Also the cheese an wine. Both were wonderful. Staff is great. Very helpful an knowledgeable about the wine. An can answer an questions regarding it. Will definitely be returning.

Tom Horgan
Reviews 1

I went with my girlfriend on a brisk Sunday during the "Winter Wine-derland" festival in early January. We had a great afternoon enjoying the traditional wine tasting, fire pits, live music, and "Baby Blues" food truck. We ended up purchasing a bottle of the "Chaddsford Red Wine". It seems like a great place to go with either a significant other, friends, or family.

Janet Allard
Reviews 1

Luckily we visited during off hours for a tasting and were the only ones in the store so we received the servers total attention which was great - great atmosphere- server was fun- prices were more than fair - wasn t a fan of a few of the wines (ones that i normally drink in other brands) but i did purchase three bottles of the sweeter wines as gifts the spiced apple was our favorite s

George McKnight
Reviews 1

Walked into the store area at 11:47 Saturday morning. Nobody there to greet us or show us their product. Then there was a gentleman speaking to some individuals so we stopped to listen. He stopped and in a very snotty tone. "Can I help you". Uh no thanks buddy just trying to enjoy the winery. The wife and I walked out and never looked back.

Rahul Mehta
Reviews 1

Nice place. We go there pretty often. The wine is okay but the food trucks, the live music, and people who work there are amazing.
It s in the middle of a busy suburb where you don t expect a winery to be but you ll be pleasantly surprised with the place. Highly recommend for a quiet Saturday or Sunday afternoon

Chris Collins
Reviews 1

Truly horrible experience. Was at there boo wine tasting. They ran out of the mascarpone gelato and barrel select chardonnay. When asked for another round of somthing else to compensate they gave a hard time. Then the guy at station 4 was so rude. Truly a bad experience. Dont come to this winery.

Sean Hobdell
Reviews 1

The winery has changed over the past year. The former GM made myself feel very welcome and as a regular I enjoyed the sense of familiarity. Upon my most recent visit changes had been made in management and it was evident. It felt corporate and focused on moving bottles. The wine is sub par compared to the regional options, but I used to attend for the atmosphere and ambience (even though the wine was lacking). Given the recent changes and an undisguised focus on making a dollar over a making a newbie into a wine-enthusiast I suggest Pennswoods or Gayler for better value. This is still a hot spot for people-watching but is no longer my first or even third choice for a Chester County wine experience. A true shame from how it was a decade ago. I have lost my sense of connection with this winery. Flyers Red and (insert Philadelphia team color / wine) seemed to me the demise of the wineries artisanship.

Bob Layton
Reviews 1

The staff was mailing it in, making it up. We were first told we had to finish within 60 minutes, and we must order a lunch box. We asked if we could have a table out of the sun and were told no. Then our server offered us a shady table, and also said we didn't have to order a lunch box. The first person just said no because they're either lazy or mean.

Plus, they have absolutely nothing for vegans to eat. They're hostile towards paying customers!

Ryan Donovan
Reviews 1

A group of 4 of us went for the Memorial Day weekend Blues Festival. They had a large number of tastings set up but the wines themselves didn't review well with our group and the high price tag of 25$ per person (for tasting) didn't seem worth the value. The wines seem to be mostly too sweet. When asking the staff questions on the wines, their was limited knowledge beyond what was written on the bottle label but this was likely due to such large crowds at the venue. The vineyards themselves were not on the site so it wasn't a very picturesque visit. The food at the event was priced fine. We left shortly after visiting the tasting stations and went to the Va La vineyard nearby for a much more satisfying selection of wines and atmosphere.

Gone Kayaking
Reviews 1

Very nice staff,they had an event staff was very fast to help with the needs of people..seating,food,wine,music!!Had a great time stayed for several hours!!Bought a bunch of wine as well!!Raise your glass to a job well done!!!Cheers!!!Hope to stop again when travel thru this area!!Wonderful!!

Carla
Reviews 1

My hubby and I just left the trick or treat event omgeeeeee. Best event ever. It was so much fun you go to 5 stations and get 2 different wines and snacks at each station. Our favorite was the Niagara Wine....so yummy we brought a bottle. Staff really friendly, fun crowd. On a side of caution please beware that bee and wasp season is in full effect. As a person who has a serve allergy to bee stings and carries an EpiPen it was a bit scary but no bee stings made it out safely...lol...just as a side of caution I thought I mention it....on top of all the snacks and wine you get keepsake glasses. !!!

Harvey Mains
Reviews 1

Nice display of wines. But there were not any brochures about the winery or the wines. Also there were no vines in evidence. A winery without grape wines is an oxymoron. The staff was very attentive but possibly distracted the Adult Trick or Treat. The tasting is $10.00.

Lavannya
Reviews 1

Before you go, try looking on Groupon for a cheaper voucher. I'd also recommend bringing your own snacks to enjoy with the wine, the food truck that was there when I went wasn't good. The traditional tasting was nice, but I wish the wines were explained to us better. They only had 1 girl behind the counter on a busy weekend. I prefer sweeter wines so i bought the Niagara and the rose. It's a cute local winery and I'd visit for the events again.

LC Collins
Reviews 1

Good wine tasting and cupcakes. The area was nice and relaxing. You can easily spend hours here because the vibe is so good. I would definitely recommend to people who love wine and if they just wanna have a good time. I do recommend trying there flights as you can taste 4 different flavors of there wine sets. I tried them all and brought some bottles.

Pam D
Reviews 1

All the wines available for tastings were very mild and easy-going wines. My husband and I were a little disappointed that the wines offered for tasting were pre-selected (we were not made aware of this previous to buying a tasting ticket). We tend to enjoy the dryer wines, but had to taste several very sweet wines. We ve been to other wineries that offer tastings with your choice of wine, same number of tastings, but for a fraction of the cost. The wines they offer are very middle of the road in palate flavor. I think we personally just enjoy more bold flavored wines. The wine attendant we had was knowledgeable, but she was also distracted wine wine-by-the-glass sales for the adult trick or treat event. My husband and I would stand for five minutes at a time after our 1oz tasting was finished waiting for the next. I don t fault her for this, but perhaps another staff member could be around to help with other wine sales. Because the tasting today was only offered outside, on a seasonable crisp fall evening, the red wines were very chilled. Red wine is typically served at or slightly above room temperature, which may have affected the tasting experience. We were not impressed.

Mary Pat McCarthy
Reviews 1

It was movie night under the stars. We went around 6pm. They had happy hour specials and a food truck. They allow outside food which was great. We bought a couple bottles of Standard Red for $18 which was surprisingly good. We thought it was cheaper than buying by the glass. They have vastly improved since my last visit years ago. I would come again to CFW

Audrey Schiavone
Reviews 1

My husband and I did a wine tasting during their fall festival and were disappointed in the flavors and pre-selected options for the tasting. All the wines were very sweet with mild flavors - we tend to like dry red wines, more specifically Cabernet Sauvignon and were saddened to see that it wasn t provided for the tasting or available to purchase by the glass. The reds that were provided did not meet our expectations and tended to run more sweet.

However, it was a beautiful atmosphere and the staff was super friendly. If you prefer sweet wines, you will definitely enjoy this winery!

MakeWashingtonWork
Reviews 1

This is one of the most disorganize tasting rooms ever. We were there a year ago and said we would never be back but for some reason just decided to give them a second chance. We had three people giving us samples. None remembered where the other left off. Very crowded. They seem to serve generic wines called RED and WHITE. Strange names. I could go to the local Liquor store and find less expensive wines that tasted better. We did find a label we liked and went outside to enjoy the music. If this winery was not in this location with a huge demographic area they would die. Very poorly managed. We have traveled to 80 PA wineries so we feel we know what we are talking about.

MacGyver Dallas
Reviews 1

After the wine club incident I have to give an update. Was with a friend was trying to cancel her membership and she was spoken to in such a way that she had to physically go up and explain why she wanted to cancel.. despite being chewed out on the phone by this woman. The woman on the phone was very rude and after relistening to the phone call conversation that was saved, we were completely turn off and disappointed. I will never go to this place again.

Tyler was my pourer for the peach festival. He was the sweetest and best highlight of the event. He ran that wine tasting section by himself and went above and beyond. Having Tyler take the time out to introduce himself and explain the wine made the difference. I'm giving this a 5 because of Tyler's customer service!

Nick Saitz
Reviews 1

Cannot express enough how awesome everyone is at this fine establishment. Have been here many times for wine purchases (Which is also 5 stars) but this is about a private party that I threw over at their chadds ford location. Everything was perfect, staff was friendly, rentals were price competitive and actually extremely cheaper than ten gallon hat (Which has good wine but apples to orange when it comes to location pricing). The party was amazing, ambiance was ideal. Great music, there was the italian festival going on, outside of the food we brought (Very flexible on this) there was also other things to purchase. We rented the cottage and outdoor area and would do it again in a heartbeat. If you need to throw a private function for between 20-50 look no further. Look forward to using again in the future!!!!
Nick and Kara, Kara's Surprise 30th!

Rima Hill
Reviews 1

Hello my name is Rima, I truly enjoyed myself. I want to say the customer service was extrodinary, everyone is truly friendly helpful knowledgeable. I had the pleasure of meeting Greg and if I'm correct he's the manager but correct me if I'm wrong as far as this title. Greg was very knowledgeable very patient funny and helpful. His tour was of the winery was fantastic, he spoke in layman terms so we all could understand what exactly is done during the process of creating wine. I look forward to visiting again with all my friends and some family. I also made some friends while I was there which was awesome as well and Greg made the experience unforgettable he went above and beyond call of duty. I would like for him to know as well that he is doing an awesome job and keep up the great work and I look forward to seeing him again and again and again.

Julianne Pecorella
Reviews 1

I am shocked that Chadds Ford Winery will NOT permit the use of Chadds Ford Winery gift cards for their mystery might. It is their event and their wine and their gift cards. That stipulation is not stated on their website. I will not purchase Chadds Ford Winery gift cards In the future. What a poor policy this is. Gift cards from other wineries have allowed this practice.

Dan R
Reviews 1

I went here on a Groupon and was very un impressed. They charged me double the price (the lady said she was confused after I argued it) Also during the wine tasting other people kept coming up to do a tasting and the lady doing the tasting would say "what do you want" What a way to great your customers. The atmosphere is not nice at all

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About Chaddsford Winery