Questions about Cerna Collision Ltd
What is Cerna Collision Ltd?
Cerna Collision Ltd is a family-owned auto body shop located at 11987 Old Yale Rd in Surrey, BC, that has been operating since 2001. The business provides collision and structural repairs, auto body paint and refinishing, ICBC claim support, courtesy car assistance, and professional auto detailing. They also offer certified brand-specific repair work for vehicles such as Jaguar, Land Rover, Range Rover, Jeep, Dodge, and Ram.
What specific services does Cerna Collision provide?
The shop offers a lifetime written warranty on all its repairs to provide peace of mind for customers. They also provide a complimentary courtesy vehicle while the customer's car is being repaired, allowing them to continue their daily routine without disruption. Additionally, they offer professional auto detailing services to clean up the vehicle inside and out after repair work or daily wear.
What certifications does Cerna Collision hold?
The business is certified by Jaguar & Land Rover North America Ltd to perform ICBC approved collision repairs on Jaguars and Land Rovers. They are also certified by Fiat Chrysler Automobiles (FCA) and specialize in Genesis, Hyundai, and Kia vehicles. These certifications allow them to work with the latest tools and technology to return cars to their original condition.
How does the ICBC claim process work with Cerna Collision?
Customers can choose Cerna Collision for their ICBC repair in many cases, though ICBC may provide instructions based on the claim type and coverage details. If a customer wants Cerna Collision to handle the repair, they should contact the shop after reporting the claim to understand the next repair step. The team can help with the damage review, estimate coordination, and approved repair work.
How does the courtesy car service work?
The shop offers a simple three-step process to get a courtesy car: first, file the ICBC claim and get a claim number; second, drop off the vehicle for repair; and third, drive away in a quality replacement car. They also offer free pick-up and drop-off services for customers who need assistance with valet service.
What do reviewers praise about Cerna Collision?
Reviewers have praised the shop for its impeccable customer service and the quality of the repairs, noting that the cars look like they just came straight from the factory. Some customers mentioned that the team was blown away by the quintessential repairs and the overall experience was 10/10.
What do reviewers complain about or mention regarding wait times?
Some reviewers mentioned that the shop was open on weekend days, which was a significant advantage compared to other auto body shops that had a two-month waitlist for tow-ins. Customers also appreciated the quick turnaround time, with some cars being returned in less than 10 days.
Where is Cerna Collision located and who do they serve?
The shop serves drivers from Newton and surrounding communities, including areas like Bear Creek, Scott Road, and nearby Surrey communities. They are located at 11987 Old Yale Rd, Surrey, V3V 3X4, Canada.
How long has Cerna Collision been in business?
The shop has been operating since 2001, making it a family-owned business with over 20 years of experience in the auto body repair industry. They have a team of expert technicians who are passionate professionals and take pride in their work.
How can I contact Cerna Collision Ltd?
You can reach Cerna Collision Ltd by phone at 16045802074.
What is the official website of Cerna Collision Ltd?
The official website of Cerna Collision Ltd is cernacollision.ca.
Does Cerna Collision Ltd have reviews on Trustburn?
Cerna Collision Ltd has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.
What are the opening hours of Cerna Collision Ltd?
The listed opening hours of Cerna Collision Ltd are: Mo,Tu,We,Th,Fr,Su 08:00-18:00; Sa 00:00-00:00.
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Cerna Collision Ltd is an auto body shop located in Surrey, BC, that serves drivers from Newton and surrounding communities. The shop provides collision and structural repairs, auto body paint and refinishing, ICBC claim support, courtesy car assistance, and professional auto detailing. It also offers certified brand-specific repair work for vehicles such as Jaguar, Land Rover, Range Rover, Jeep, Dodge, and Ram. The business describes itself as a family-owned shop operating in Surrey since 2001 and offers a lifetime written warranty on its repairs.
- Website
- cernacollision.ca
- Phone
- 16045802074
- Address
- 11987 Old Yale Rd, Surrey, V3V 3X4, Canada
- Business hours
- Mo,Tu,We,Th,Fr,Su 08:00-18:00; Sa 00:00-00:00
- Categories
- Automotive