While the feature set looks promising, the tiered resident pricing structure is not immediately clear. The text states the first ten residents are ten ringgit each, but it is unclear how this applies across different homes or if fees change based on total home capacity, requiring careful calculation before committing.
Questions about CareRooster
What is CareRooster?
CareRooster is computer software built for elder care home and nursing home operators to manage operations in one calm workspace. It handles resident records, room and bed assignments, daily rosters for nurses and caregivers, cleaning schedules, and monthly billing. The platform replaces spreadsheets, paper folders, and WhatsApp threads with a single system for admissions, care, cleaning, and cash management.
What are the specific monthly costs for running a home on CareRooster?
The pricing structure includes a base platform fee of RM 75 per month, a per-home charge of RM 55 per month, and resident fees that start at RM 10 for the first 10 active residents per home, dropping to RM 5 for every additional resident. There are no per-seat charges and unlimited staff accounts are included in the plan.
How does the setup and onboarding process work for a new operator?
To get started, operators must register their company by adding their business registration number and uploading their home license to create a super admin account instantly. After that, they set up homes, wings, and rooms, then invite admins, nurses, caregivers, and cleaners without needing email verification. Finally, they admit residents with health and payment info, assign beds, and publish the daily care and cleaning rosters.
What specific rostering features are available for staff?
The daily care roster allows scheduling morning, afternoon, and night shifts for nurses and caregivers, while the cleaning roster lets users assign one cleaner to many rooms in a single action. Both rosters feature a tabbed 7-day view to keep the week in front of the team, and the mobile UI lets frontline staff snap photos or record audio proof directly from their phones.
Which languages and modeling features does the platform support?
CareRooster supports eight languages including English, Chinese, Bahasa Melayu, Bahasa Indonesia, Nepali, Tagalog, Japanese, and Korean, allowing each staff member to pick their own language. The system also models homes with wings and mixed room types, enabling bulk creation of rooms and editing capacity without losing existing assignments.
How does CareRooster handle resident safety and record management?
The system ensures safe bed assignments by only showing genuinely available beds and providing a full assignment history when moving residents between rooms or homes. It also links medical conditions to medications and allergies within complete resident records, which include admission dates, deposits, and emergency contacts.
What access controls and mobile capabilities are included?
The platform provides role-based access control for admins, nurses, caregivers, and cleaners, ensuring that different staff members see only what they need. It also offers a stripped-down mobile UI specifically designed for frontline staff to interact with the system efficiently.
Who owns CareRooster and what is its stated purpose?
CareRooster is owned by Swiftcare Training Sdn Bhd, which holds business registration number 202101004647 (1404943-T). The company states it was built for nursing home operators to replace folders, whiteboards, and WhatsApp with a unified workspace.
What are the terms regarding cancellation and billing transparency?
The platform allows operators to cancel or pause their accounts at any time, and it uses simple, usage-based pricing with a transparent monthly invoice. There are no hidden per-seat charges, and the system is designed to be mobile-friendly for frontline staff.
What are some key claims made on the official website?
The website mentions that the system is available in 8 languages and that the setup takes less than 10 minutes. It also highlights that the platform maps to how a nursing home actually runs with purpose-built modules.
What specific data fields and views are available for staff?
The platform includes complete resident records that link medical conditions to medications and allergies, alongside admission dates, deposits, and emergency contacts. It also features a tabbed 7-day view for cleaning rosters and a mobile UI for snapping photos or recording audio proof.
How does the system manage room assignments and task tracking?
The system handles bulk creation of rooms in seconds and edits capacity without losing assignments, while also providing a full assignment history for moving residents. It groups rosters by role and includes progress and completion tracking for daily tasks.
How are charges calculated and how is staff invited?
The platform calculates monthly platform charges from live usage, including base fees, per-home costs, and per-active-resident fees in RM. It also allows operators to invite staff without requiring email verification during the setup phase.
How is CareRooster rated on Trustburn?
On Trustburn, CareRooster has a rating of 4 out of 5 based on 5 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
Seems like a solid option for streamlining daily nursing home operations and staff scheduling.
CareRooster offers a remarkably comprehensive solution for nursing home operators who want to eliminate the chaos of paper folders and disjointed WhatsApp threads. The system allows you to model each home with specific wings and mixed room types, enabling bulk creation of rooms and seamless editing of capacity without losing historical assignments. Resident profiles are complete, linking medical conditions to medications and allergies, which is crucial for safety. The daily care roster supports morning, afternoon, and night shifts, grouping staff by role to track progress and completion. Cleaning rosters are equally intuitive, allowing a single cleaner to be assigned to many rooms with a tabbed seven-day view. The mobile interface is particularly useful for frontline staff, enabling them to snap photos or record audio proof directly from their phones. Support for eight languages, including English, Chinese, and Bahasa Melaya, ensures that diverse teams can use the system in their preferred language. The pricing structure is transparent, with a base fee plus costs per home and per active resident, avoiding per-seat charges. Overall, it provides a calm, unified workspace that truly supports the complex needs of modern elder care operations.
It is really nice to see a tool that actually understands how nursing homes operate. The ability to manage wings, rooms, and beds in one place without needing complex spreadsheets is a huge relief. The pricing model based on active residents feels fair, and the unlimited staff accounts mean we do not have to worry about adding new caregivers to the system.
The platform successfully consolidates resident records and daily rosters into a single view. While the mobile interface is limited, the core functionality for operators remains robust and efficient for managing staff assignments across multiple locations.
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