What is CareCommand?
CareCommand is a HIPAA-compliant software platform built specifically for licensed group homes and assisted living facilities in Maryland, Florida, and Georgia. It provides tools for electronic medication administration records, incident reporting, shift scheduling, and resident fund accounting. The system includes a live compliance grading feature aligned with state regulations like COMAR, AHCA/APD, and GA DCH, along with AI-assisted document classification and staff credential tracking.
How do I get started or book a trial?
To get started, users can book a 15-minute walkthrough with a human representative or start a free 30-day trial that can be set up in an afternoon. The onboarding process uses a 'Start Here' wizard where users can snap photos of existing paper binders for the AI to scan and enter data. After setup, staff work from their phones while managers view the whole house from one dashboard.
How does the live compliance grade work?
The platform offers a live compliance grade that rates a home A–F in real time against the exact regime they are surveyed under, such as COMAR, AHCA/APD, or GA DCH. Every gap identified by the system names who it is for and provides instructions on how to fix it before a surveyor arrives. This feature ensures the evidence binder is already assembled and there are no surprises when the surveyor shows up unannounced.
What specific features does the eMAR system include?
CareCommand includes an eMAR system where every dose is timestamped, signed, and PIN-verified for narcotic counts. The system requires a second witness for PIN-verified narcotic counts and performs barcode checks to ensure accuracy. It also features missed-dose detection that escalates alerts until someone takes ownership of the issue.
How are incident reports handled for different states?
Incident reporting is customized to state-specific requirements for Florida, Maryland, and Georgia, including tracking witnesses, notifications, and deadlines. This replaces generic forms that require re-typing for agencies, ensuring the reports align with local regulations. The system tracks these elements to ensure nothing falls through the cracks during an inspection.
How does the resident fund accounting feature function?
Resident funds are managed through a personal-funds ledger that tracks balances to the penny with atomic precision. Transactions over $100 require two-person witnessing, and the system supports receipt capture and read-only bank reconciliation. This ensures financial accuracy and accountability for personal funds within the facility.
What staffing management tools are available?
Staffing management includes shift scheduling and credential expiry warnings that alert staff before a surveyor finds them. Tasks are auto-assigned to whoever is on duty, and med-reminder escalations are sent directly to the owner's phone. This automation helps ensure that staffing levels and credentials are always current and compliant.
Where is CareCommand located and which areas does it serve?
The business is located in Florida and serves licensed homes in Maryland, Florida, and Georgia. It is a product of Intervene Technologies LLC, a Florida limited liability company. The platform is designed to meet the exact regimes these licensed homes are surveyed against.
What certifications and compliance standards does CareCommand meet?
The platform is HIPAA-compliant with SOC 2 program status in progress. It aligns with COMAR, AHCA/APD, and GA DCH regulations. Security measures include HIPAA-grade access controls and audit trails on every record to protect sensitive data.
What do reviewers say about the platform?
Some reviewers praise the platform for making survey readiness straightforward and reducing the stress of unannounced inspections. Users appreciate the ability to manage all operations from one dashboard and the efficiency of AI-assisted document scanning. The live compliance grade is frequently mentioned as a key feature that helps facilities stay prepared.
How can I contact CareCommand support?
Users can contact CareCommand by calling the business phone number +15613724600 or emailing support@carecommand.online. A human reads every email sent to the support address. The support line is listed in the footer of the website alongside the contact email.
What technology and integrations does CareCommand use?
The platform integrates with mobile devices, allowing staff to work from their phones while managers access a central dashboard. It also utilizes AI technology for document classification and scanning. The system is built to run on a HIPAA-compliant environment with SOC 2 program in progress.
What is the official website of CareCommand?
The official website of CareCommand is carecommand.online.
How is CareCommand rated on Trustburn?
On Trustburn, CareCommand has a rating of 4 out of 5 based on 5 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.