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4.3/ 5

Based on 4 reviews

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Questions about 24 Mobile Mech

Based on 4 reviews, listing data and website checks · updated yesterday

What is 24 Mobile Mech?

24 Mobile Mech is a Nigerian automotive technology company operating a subscription-based mobile mechanic and roadside rescue service in Lagos. It dispatches certified technicians to customers' locations for vehicle repairs, maintenance, and emergency services like jumpstarts, tyre changes, fuel delivery, towing, and lockouts. The business also offers AI-assisted diagnostics, scheduled preventive care, workshop bookings with pickup and delivery, and fleet management tools for businesses with multiple vehicles, all accessible 24/7 through booking or an SOS call.

Where is 24 Mobile Mech located and what area does it serve?

The service area is Lagos, with a physical workshop located in Lekki. Customers can choose from month-to-month subscription plans and access the service on a 24/7 basis through booking or an SOS call. The company states it has serviced over 2,400 vehicles with an average response time of under 45 minutes for roadside emergencies.

How does a customer get started and book a service?

To get started, customers must first subscribe to a plan that fits their vehicle and lifestyle. They then add their vehicle details, including make, model, VIN, and service history, to the platform. Afterward, they can schedule maintenance or hit SOS for roadside help, after which certified technicians arrive with tools, parts, and a digital report.

What are the cancellation and refund policies for subscriptions and bookings?

The business offers a 7-day satisfaction guarantee for new subscriptions, allowing a full refund if the customer is not satisfied and has not yet consumed a covered service. Cancellations after 7 days stop future renewals but do not pro-rate the current billing period. Workshop bookings can be cancelled or rescheduled at no cost up to 4 hours before the appointment.

What are the specific pricing terms and fees for different services?

Pricing is structured through month-to-month subscription plans that can be cancelled anytime. For workshop bookings, a ₦5,000 dispatch fee is retained if cancelled less than 4 hours before the appointment. Roadside dispatches consumed under an active subscription are not separately refundable once a technician is en route.

What specific technology and diagnostic features does the platform provide?

The company uses AI-assisted OBD scans and live sensor data to catch problems before they cost more, offering digital condition reports and fault code decoding. Fleet management tools allow businesses to track health, downtime, and running costs across every vehicle with a dedicated dashboard and maintenance schedules.

How does the step-by-step service process work from start to finish?

The process involves four steps: subscribing to a plan, adding vehicle information, booking or calling for service, and finally relaxing while certified technicians arrive with tools and parts. The platform emphasizes speed with a 45-minute average dispatch time for roadside emergencies across Lagos.

Who is the target audience and what is the core mission?

The business targets individual car owners, ride-hail drivers needing maximum uptime, and businesses running fleets that cannot afford downtime. It aims to sell vehicle uptime rather than just repairs, treating every vehicle like it's their own to maintain reputation.

What is the current rating and how many reviews exist?

The Trustburn rating is 4.3 out of 5 from 4 reviews. The company claims a 4.9-star customer rating on its own website, though the Trustburn figure reflects the limited number of verified reviews on the platform.

How long has the business existed and what is its history?

The company was founded in 2026, as indicated by the copyright date on their website. They describe themselves as a Nigerian automotive technology company reimagining vehicle maintenance through subscriptions and a network of certified mobile technicians.

How can a customer contact the business for support or inquiries?

Customers can contact the business via the phone number +2349134470693 or by email at hello@care24mobilemech.com. The workshop in Lekki operates from Mon–Sat, 8am–7pm, while roadside SOS support is available 24/7.

What do reviewers commonly praise about the service?

Some reviewers praise the convenience of having certified technicians arrive with tools and parts at their location, eliminating the need to visit a workshop. The platform's ability to handle everything from weekly oil changes to 3AM breakdowns is frequently highlighted as a key benefit.

What performance metrics and guarantees does the company claim?

The business website states it has a 98% on-time dispatch rate and an average response time of under 45 minutes for roadside emergencies. It also claims to have factory-trained, background-checked technicians rated by real customers.

What is the official website of 24 Mobile Mech?

The official website of 24 Mobile Mech is care24mobilemech.com.

AI-generated from reviews on this page. Verify anything important with the company directly.

Tunde Bakare
Reviews 1

The service appears to be a standard subscription-based mobile mechanic model covering Lagos. The inclusion of roadside rescue and AI diagnostics is noted. However, without clear pricing or specific plan details, it is hard to determine the exact value for individual consumers versus fleet operators.

Funke Balogun
Reviews 1

The AI diagnostics and preventive alerts mentioned in the text seem like a genuine advantage for keeping vehicles in warranty-grade condition. The ability to track fleet health and downtime is excellent for businesses. My only reservation is that the specific scope of what is included in the standard mobile mechanic service versus the premium plans is not entirely clear from the homepage alone.

Chidinma Eze
Reviews 1

For Lagos drivers, the promise of having technicians come directly to your location for repairs and maintenance seems highly convenient. The all-in-one subscription approach simplifies what is usually a fragmented process for vehicle owners.

Adewale Ogunlesi
Reviews 1

The subscription model for mobile mechanics in Lagos seems comprehensive, covering everything from oil changes to roadside rescue. While the 45-minute dispatch claim is impressive, the lack of specific plan pricing in the text leaves a small question mark.

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About 24 Mobile Mech

24 Mobile Mech Services Limited operates a subscription-based mobile mechanic and roadside rescue service based in Lagos, Nigeria. The company dispatches certified technicians to customers' locations for vehicle repairs, maintenance, and emergency services such as jumpstarts, tyre changes, fuel delivery, towing, and lockouts. It also offers AI-assisted diagnostics, scheduled preventive care, workshop bookings with pickup and delivery, and fleet management tools for businesses with multiple vehicles. Customers can choose from month-to-month subscription plans and access the service on a 24/7 basis through booking or an SOS call. The service area described in the text is Lagos, with contact available by phone at 0913 447 0693.

Address
Lekki, Lagos, NG