CallPro

CallPro is a telecommunications company based in Mongolia that provides an omnichannel platform integrating voice, text, social media, and AI solutions. They serve businesses across Mongolia, the United States, Singapore, and Kyrgyzstan, helping organizations manage customer relationships through a unified system. The company was founded in 2014 and has grown to include over 100 customers and 4,000+ contacts.

CallPro operates in Mongolia, the United States, Singapore, and Kyrgyzstan. They have established branch companies in Arlington, VA; Singapore; Bishkek; and Ulaanbaatar, allowing them to serve international clients across these specific markets.

The platform includes CallPro Voice, CallPro Text, CallPro Teams, and CallPro Social modules. It also offers specialized services like CallPro Agent, CallPro SDK, and Viber services, along with features such as automatic responders, speech-to-text analytics, and VIP customer recognition.

The updated main menu places the Inbox at the top to unify messages from Facebook, Instagram, WhatsApp, and Viber in one place. The Orders section now manages mass messaging campaigns, while the Reports section aggregates data from all services into a single view for easier analysis.

CallPro holds a Trustburn rating of 4.1 out of 5 stars based on 8 reviews. The rating split includes multiple 5-star reviews praising efficiency and professionalism, alongside 3-star and 4-star reviews that highlight friendly staff and user-friendly websites.

Reviewers consistently praise the company's knowledgeable and helpful staff, as well as the ease of navigating their website. Many customers note the exceptional professionalism and efficiency, describing the overall experience as highly satisfying and reliable.

CallPro launched its voice service in 2014, introduced the text service in 2019, and added the Teams application in 2023. In 2025, they expanded further by establishing a branch company in Singapore, continuing their global growth trajectory.

The platform integrates with Facebook, Instagram, Viber, and WhatsApp to create a unified social inbox. It also supports internal system integrations for automated messaging and connects video conferencing, meetings, and internal chats into a single workspace.

CallPro uses an AI assistant named Arya to help navigate the updated main menu. Additionally, the system includes an AI chat assistant that answers common questions 24/7 and automatically transfers complex issues to human operators when necessary.

Users can contact the company via their provided business phone numbers or email addresses to begin. The process involves selecting the appropriate service module, such as CallPro Voice or Teams, and integrating it with existing internal systems for seamless operation.

The company offers unlimited calls and messages as part of their core services. They also provide a speech-to-text feature that automatically categorizes call topics and summarizes key points, ensuring accurate record-keeping.

The platform creates a history database for each VIP customer, storing their previous interactions and contact information. All team communications, files, and chat data are centralized in a secure environment to ensure information safety.

The Orders section allows businesses to plan and manage mass messaging campaigns and telemarketing activities. Users can send bulk messages via Viber and WhatsApp, and track campaign progress and results from a single interface.

CallPro Teams combines video calls, meetings, and internal chats into one interface. This integration speeds up information sharing and decision-making processes, significantly improving overall team productivity and collaboration.

CallPro is located at Regis Place #502, Dzuunmod, Töv Province.