cablex SA

Schlinmer does not work! 3 weeks without internet, telephone, TV. Cablex has NO INFO SYSTEM. Somewhere a status message or an SMS info or a letter that you are offline for days and weeks. Swisscom can not help either or does not want to. If the community has to turn off the water for me is oriented. Cablex and Swisscom do not do this. The app MySwisscom announces happily, "Your connection is ok". A green check. Unfortunately, we are caught in the clutches of these companies ...

Disastrous customer service! We as a company had to wait 1 week until our telephone and internet lines were working again!
A week OFFLINE as a business customer is unacceptable! No payment terminal, no video surveillance, no FAX for order transmission and and and ... ...
ADDENDUM from 22.06.2018
After many telephone contacts, the problem has now been solved. What made us very happy is that various managers apologized and said that this is definitely not the rule.

They rang the wrong place (they already had fiber optics) and just left. After 20min I noticed it and called immediately. Although they told me that normally 2 hours are included, they had suddenly no more time but another appointment.

Sunriseanschluss. Employee comes to unlock the line in the apartment. Whine from the start. The distributor in the basement is old. No plan available. This indicated that the connections and the apartment are written. Nothing for an hour. I have to get the electrician.

But I didn't leave it alone. Viewed number on the cans. In the basement. 4 x repositioned in the basement. See there ..... it works perfectly after 20 minutes by a layperson. If he had whined less, it might have worked.

Only bad.
I wouldn't pay myself.

Cablex
Slowly
Expensive
Incompetent