David Chung helped me out and was fantastic. Very patient (stayed well after he was scheduled to go home) and answered my 100 questions. Made the experience very easy.
I recently bought a vehicle from Brown's Fairfax Mazda, and I couldn't be happier with the purchase and service. Jamal was the kind salesman that I worked with. I brought family with me, and Jamal treated everyone with kindness and respect. He showed us around the lot to show us different cars ev...
Baz was great. Good car at a fair price with great service. All you can ask for!
Excellent, quick, and professional service. It was my first car service for my new Mazda and the staff helped me feel comfortable and explained everything I needed to know before getting my car serviced. If I could give them more stars I would!
Have had consistently great experience with Brown's Mazda. We bought our car from them while moving here from overseas and they made it convenient and easy. Even let our family pick us up from the airport in the car before we had signed for it. Service department is friendly and efficient. Just went...
My daughter negotiated price on a CX-3 with Tyler Hovey the salesman at this dealership over two day via texting so she has written record of the deal but when we went there to do the paperwork , Mr. Hovey was absent even though we agreed upon an appointment time earlier in the day. The other salesm...
Great buying experience! Moazz was very knowledgeable and helpful. The entire process took less than 2 hours. I highly recommend Brown's Fairfax Mazda.
Great dealer!! They are very helpful and knowledgeable!! I will definitely visit them again when looking for another car!
I was dealt with both Sarah (over email) & Brandon (in person) and they were both great! I didn't feel pressured and they were both friendly, patient, and a lot of help. Oh, and I got GREAT price for my new Mazda3! I live in MD but I've been telling everyone that I didn't mind driving down to Fairfa...
I just finalized my deal. Rickey Lawrenson made my experience worth my purchase. Hes old school and made it clear from the start. He wanted to earn my business. I never felt pressured and he walked me through the whole process. Derik the sales manager also helped the process along.
If your lookin...
Worked with Obi and he was super helpful, answered all my questions and filled me in on things I didn t even think to ask. Never felt pressured or rushed. Chanda the business manager was also really knowledgeable, helpful, and patient with my 100 questions. Best experience I ve had at a dealership.
Went to buy a vehicle for cash and my family had to wait 2.5 hours because the finance office needed to train a new person. No what they wanted to do was sell extra stuff. Will not use this dealer again.
Very good buying experience. Thank you Nenad for providing all the info I needed on the car and for the post sales follow up. Great professional who I will recommend.
Sooooooo...I've been a Mazda guy for a while. I love my 3, but it's getting a bit old. I went to the dealership to look for a new car, and no one helped me. Employees were standing around, joking with each other. No car for me, apparently.
But I decided to give them the benefit of the doubt anywa...
My son purchased his first car - a certified pre-owned Mazda this spring and we liked the sales experience at Brown's so much I went back this week to trade in my 2007 Prius for a 2016 certified Mazda 3 i sport.
I received excellent sales service from Baz Mohammad - found the car I wanted and got a...
I highly recommend Brown s Fairfax Mazda for anyone looking to buy a Mazda and/or for servicing. For sales, ask for Gino - he is honest, genuinely cares about his customers, and is easy to work with. I live in Richmond, VA and shopped around before deciding on Brown s Fairfax Mazda. They were abl...
I can't say too may good things about David Chung and the team at Brown's Mazda. I bought a lovely 2015 Mazda 3 from them. They are all fun to deal with and really care about working with the customer to make sure they will walk out happy and feeling good. Thanks David! and Woodson St. Cyr - Sinc...
Body shop finished ahead of schedule/ Only glitch was between front office and body shop. USAA sent insurance check. Front office did not tell body shop about the check, which led to confusion at payment time. Body shop had to call USAA, then retrieve the check from the front office before I could g...
Good dealer overall for being polite, very responsive (some of them, not all of them), fair in new sales deals/negotiations, and thoughtful Service Advisors, but not that great for thoroughness in Pre-delivery vehicle inspection completion, care in handling of new vehicles (meaning don't ding or scr...
We just bought a car from Browns Fairfax Mazda last weekend and am happy to report this was a pain-free experience (I cannot say the same for other dealerships, who gave me heartburn after just a couple of minutes on the phone). Thanks to all, but especially to David Chung who was very easy going, l...
I had a great experience buying a new car (with a trade-in) at this dealership - twice! Both times I got the price I wanted after doing a little research, and prompt and courteous service. Most recently they helped me out of a problem with a Mazda I had purchased at another, closer dealership, who...
I went there to help my cousin to buy his used car. The dealer was so kind to us. I asked the staff some questions and i got an answer that i wanted thanks.
If you visit Brown's Fairfax, make sure to talk to Ron Pattison. He's easy going and very helpful!
Debbie Hefty helped with a Mazda3 purchase yesterday and made the entire process incredibly smooth and easy! She was available to speak on the phone and answer all questions immediately upon my reaching out about the car, and she was knowledgeable, kind and very helpful throughout the entire experie...
Called me for THREE MONTHS STRAIGHT after test driving ONE car
David Chung was my sales associate and he was very helpful with scheduling my test drive on a used 2016 Mazda6. He was responsive over email and text and very friendly in person. The dealership even let me take the car for an overnight test drive, which was very useful to take the car along routes I...
Great dealership to buy a car. I live almost 5 hours away and they made it really easy and effective to help me buy the car I wanted. Fairfax mazda gave me a great deal on my new mazdaspeed 6. For anyone that is thinking about buying a car from fairfax make, I recommend for them to ask for David Chu...
I came across a great deal on a used Chevy Cruze and simply couldn't pass it up. Nenad and Chanda were an absolute pleasure in helping me through this process since this was my first time buying a car. Definitely look for these two when you come here!
David Chung was very polite, pleasant and knowledgeable. He was able to answer all of our questions and made me and my wife feel at ease with the whole car buying process. Thanks David!
Thank you, David Chung, for your patience and help in buying my new Mazda CX-5! David took the time to go over my options and find the perfect car for me. Once that decision was made, he helped me learn some of the cool new features of my car, including hooking up the Bluetooth for me. Great, easy e...
Too early to assess the quality of their technicians with only an oil change and flat repair, but their customer service is outstanding.
The last car I purchased was in 2000. Nearly 18 years ago!!! Much has changed in the car buying process...for the better. They picked me up at the metro for an immediate test drive and after I quickly walk-through the inventory, I had mine selected. I was an educated buyer and knew the other car...
I have three Mazda's - we just traded in our 2011 Mazda 3 for a 2014 and it is a great trade. The service department is easy to work with, are on time and on budget. From sales to service I have had nothing but good experiences.
We had a great experience at Brown s Mazda with the purchase of a used Mazda 3. There was no pressure and our salesman, Obi, was easy to work with and very transparent about the pricing from the very beginning. Great experience!!!
Pleasant, negotiable, hit my price point for trade in, paperwork was particularly fast and fully complete (tags, registration, etc.), went out of their way to pro vide me the exact vehicle I was seeking, even though it was not on the lot.
Obi was fantastic! He really helped me through my first car buying experience.
This is my second round with Mazda. I live near the Alexandria location and have found the Fairfax location to be great!!! Each time I have had a great experience. The Fairfax staff is great and made my experience easy both times. They worked with me to get me the car that I wanted with hassle. Baz ...
Matt, David and Derick are very helpful people. We got our car with the best price in Virginia , DC and Maryland area. Really good customer experience. I think their cars are at a very competitive price. By the time we call them, the cat we originally wanted was already sold. Same happened to the ...
We drove all the way from the Richmond area to several dealerships along the way. When we arrived at Fairfax Mazda we were welcomed by Debbie Hefty. Debbie found us the right car for us and made us feel like friends and family. It was a pleasant experience that gave us confidence in our purchase and...
Our experience at Brown's was great!! There was no pressure from anyone and they took the time to answer all our questions. They were accommodating and helpful. I would purchase another used vehicle from Brown's.
BEST experience so far from sales to financing! Salesman gave me door to door service and my finance person answered all of my questions. No pressure sales or financing. I loved that very much! I would purchase from them again.
Great customer service! No pressure what so ever to buy any car. Go to Mohammad he walk you through everything and make sure you understand everything your getting. Derrick was amazing at giving me options for a car and what s going to work best. Thank you!
Wonderful service, the staff are very friendly and do the job quickly and they make it an easy process.
We bought a Mazda CX5 from Debbie Hefty at Brown's Fairfax Mazda yesterday. I must say it was the smoothest, fastest, and most pleasant car-purchasing experience I've ever had. I initially spoke with Debbie on the phone asking about specific cars in the inventory but ending up discussing my family...
I cannot say enough great things about this car dealership. I purchased a CX-5 from Browns Fairfax Mazda a year ago and had the absolute best car buying experience. Every interaction since then has exceeded my expectations. Car appointments are automatically scheduled and they cannot be more accom...
My wife Melanie and i bought a 2017 CX9 Grand Touring from David Chung. He was so helpful and so knowledgeable about the car and it's features. He made the purchase and delivery very easy. We left knowing about all there was to know.
Thank you David!
That people like me can afford it is genuinely a miracle
Great place to purchase a vehicle. Jamal Henderson was my salesman and he was excellent. Not pushy AT ALL. Went out of his way to make me feel as comfortable as possible. Throughout the entire process I felt like I was hanging out with a friend and not being pitched to by a salesman; no pressure a...
David was helpful and courteous. He got us in and out quickly, he was very efficient. He understood our needs, very honest(rare in the used car market). He even filled up the gas tank!
We had a great experience buying at Brown's Fairfax. Debbie was very responsive and made the entire process enjoyable. Love the Mazda!!
We did not end up buying a Mazda but truly had a great experience at Brown's. The sales people were helpful, knowledgeable, and did not pressure us in any way. We highly recommend that anyone considering buying a Mazda go to Brown's Fairfax Mazda. The staff there are classy and top-notch.
I have been thinking about buying a cx-5 SUV for sometime and was primarily shopping online. I got quotes from multiple dealers and the quote from this dealership was the best. I wanted a roof rack and the manager 'Doug Clemens' replied back that they currently do not have a car in stock with roof r...
I purchased a used Mazda CX-5. David was patient, informative and thorough. He answered all of my questions, listened to what I wanted and matched me with the right car. He never pressured me to purchase the car as I ve experienced in other dealerships. Sarah in finance was efficient and clear, an...
Baz Mohammad was my salesman, And he was absolutely fantastic!! This guy is awesome as he made my car buying experience so easy! From the moment we walked in - he was kind, knowledgeable, and extremely patient with us. We did not feel pressured and I believe he gave us the best deal we could find.
...
There s a reason they have such good ratings!! Every encounter I had with each employee was awesome - all kind, helpful, and knowledgeable. David especially, who helped me find the perfect car and had an answer to all of my questions! I would for sure recommend them.
Thank you so much Sharon for coming in on your day off!! You are The Best!! What a wonderful buying experience!! Everyone at Brown's was friendly and so very helpful in making this a fabulous buying experience.
Thanks also to Doug and Donald who were so very helpful and pleasant.
I'm so happy...
I have to say first that I am a person who prefers to work with people who are good to other people and who understand what it means to serve people. David Chung is definitely that guy! Great communication before my appointment (call and email), car was ready when I arrived for my test drive, he was...
I recently bought a Certified Pre-Owned vehicle and couldn't be happier with my experience. The used car team, especially Rickey Lawrenson, made the process easy and smooth unlike my preview car purchases elsewhere. Negotiating was tough, but ultimately fair. I never felt pressured to rush into a de...
Just got my car at Fairfax Mazda. David Chung was great! It was quick and simple. Great car buying experience!
Since my last car was a Mazda it made it easier to decide on which car I wanted to purchase. I picked out my vehicle doing a search and located the car at this dealership. I arrived to inquire about the vehicle and really didn't need any time to make a decision. Debbie Hefty was the specialist who a...
Very happy: I got a great deal on a used 2014 Mazda CX-5 at Brown's Fairfax Mazda. I dreaded buying a car, but this dealership was a pleasant surprise and worth the trip from Baltimore. They took care of 99% of the headache of buying in VA and registering in MD. Salesman Nenad Milinarevic was affabl...
I drive 50 miles to go to this dealship's repair shop exclusively.
Very good experience over all. Nenad was very professional and courteous. I was kind of rush looking for a used car, but I didn t have much time to test the cars one by one. I contacted several local dealers online and Nenad was the most patient and helpful one. On Saturday evening, I suddenly decid...
Obi was a great help in Pre-Owned. Answered all of our questions and checked in with us after we left. Highly recommend this dealership and Obi!
My salesman Obi was excellent. He made the process of choosing and purchasing a used car stress free. I appreciated his flexibility and patience. He was able to answer all my questions with confidence, and even anticipate what I might need to know.
2018 Mazda 6 signature is one the best cars I ve driven in my life. Thank you to the General Sales Manager Matt for making the deal happen.
Had a really bad experience with my previous Mazda dealer and (as a first time Mazda buyer) i had vowed to never buy another mazda because of it. However, Browns Fairfax Mazda completely flipped my opinion around and for the first time since buying my car - i'm actually glad to have it. My experienc...
I walked in Brown's Fairfax Mazda and Yassine helped me purchase a great car!! Thanks so much. Very chill guy, no pressure, straight to the point, overall great experience.
Daniel was super helpful and friendly! I am so excited to drive my new Mazda3.
Great experience buying from here, Ron was excellent to work with
The parts department is super effecient and friendly.
If I could give more than 5 stars, I would. I am so happy with my purchase, but even happier with my experience and the service at this dealership.
After a very stressful few months of constant research and budgeting as I neared the end of my Nissan Altima Coupe lease, I finally decided on the pu...
Gave this place another try (had a mix-up with an appointment a long time ago) and could not be happier. They took care of me and I got a great price on the oil change and state inspection. They also notified me of a recall safety issue and fixed it while I waited.
Happy to go there again with my...
great experience, very patient, knowledgeable, ready to please even the pickiest customer like me :)))))
ask for Baz Mohammad and you won't regret :))))
We just bought a used Maxda CX9 from Brown's Mazda in Fairfax. I usually don't do reviews but wanted to give Baz and the team at the pre-owned department a big shout out. They listened as we talked about what we wanted. We had a great conversation, and a few laughs, and it ended with a great deal...
There are always helpful, respectful, and kind staff working here. They're honest in their dealings and don't try to overcharge or press for work your don't need.
I bought my Mazda 2 from Brown's Fairfax Mazda two years ago and I had a fantastic experience. I've taken it there to be serviced anytime I need anything done and they are nothing but wonderful and professional. This past week I had an accident and hit a piece of debris in the road, cracking my fron...
Amazing experience yesterday at the used car lot. Both our salesperson (Nenad) and branch manager were super friendly and helpful. We came to see a particular car we found online, they answered all questions, we both did a test drive and bought the car the same day. They accommodated our baby's weir...
Browns Mazda was amazing great people to work with to get a new car. Bobby Custodio was great no pressure made us feel relaxed. Chanda Benton was also great found me a great apr for my situation. I was super happy dealing with them. I would definitely go back. There are browns all over the dc va ...
The team at Mazda Fairfax was so awesome! We found our car online and they even offered to go and FaceTime us just to show us the car and the size of the car! We weren t sure how much we would need to put down however, they were able to get us a no money down deal and we walked out with the keys in...
Just finished up working with Dane Beunier at the service center, we brought the car in for a paint and interior treatment. During the initial inspection they found a ding in the door, with absolutely no hassle they had the ding repaired at their body shop and completed the treatment in less than 2 ...
I visited Browns Fairfax Mazda today and was apalled with the great service I received. I test drove numerous vehicles to find the one I needed. I was helped by Bobby and he was amazing. Very patient and was only interested in what was best for me. He suggested a vehicle I hadn t even seen online be...
I had the best experience purchasing my new/used Mazda 6 from Fairfax Mazda. David helped me through the process of buying a vehicle after my last purchase in 2009. He made it so easy! Thanks bunches!!
I came to Brown's Mazda in Fairfax and was really impressed with the personal approach taken to remedy my transmission issues. My 5th gear was no longer working and Dane Beunier took time to get me set up with one of his most knowledgeable mechanics SumChi (sp) who was able to diagnose and repair my...
I own a 2005 mazda 6. It needed some minor repairs done to it and I had scheduled an appointment A WEEK in advance to come to Fairfax, Mazda to get the repairs done. I drove my car to the "steal-ership" at approximately 10:00 a.m Saturday morning. I went and spoke to an arrogant SOB inside the repai...
High marks for the Brown's team and Debbie Hefty. I wasn't really looking to buy a car during a pandemic, but an accident forced me into the market.
I had a lot of questions and concerns. Debbie was responsive to my queries, even on her day off, and helped make the car buying experience as easy a...
Twelve years ago I purchased my first Mazda, a new Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. Nenad Mlinarevic was very knowledgeable about the Mazda Cx-5 and answered all of my questio...
I had a bad experience at another body shop when I had to get my bumper fixed after I hit a deer, so I decided to go to Mazda to repair the damage. Gary Morin was amazing with helping me get what I needed from my car insurance and he regularly updated me on what was going on with my car. Fairfax Maz...
I had a really bad experience at another dealer, where I almost purchased terrible car at a terrible price. So, I was pretty hesitant and skeptical during the whole process of looking at and purchasing a car. Everyone was welcoming, but Nenad was the one who helped me out and he was the best! If you...
We had a great experience purchasing our used 2016 Mazda CX-5 from Rickey Lawrenson at Brown's Fairfax Mazda. Their policy about making sure you know the price up front without adding a bunch of hidden fees was refreshing and made for a much less stressful buying experience. Even though my first cho...
Worked with David this past weekend to purchase a vehicle. Him, as well as other staff, were accommodating and did not make me feel pressured at all! Would recommend this dealership to anyone!
Sales Manager Debbie is the BOMB!!! Super Great Experience!!! They Had the car of my Dreams and made it happen!! Super Happy with my Experience!!! Thank you Debbie
Debbie was great from the start to the end. She was very helpful and I am very happy with her service.
I purchased a CPO in Dec 2016. 6 months later unfortunately it had to be towed for a censor issue. I had my autonomy (pun intended) back within 24 hours. After a few road bumps along the way, they compensated the service for me. Was very pleased with their service and willingness to listen to my con...
Visited Brown's Fairfax Mazda knowing I wanted a 2015-2016 CX-5, and was greeted promptly by David. All in all, I had a wonderful experience that culminated in me driving away in a fantastic CX-5 that surpassed my expectations walking in. Great staff, great service, great car-buying experience!
I bought a car from this place. Salesman Benjamin and the Manager Derik both were really helpful.