Broadway Toyota

4.2 · 2238 reviews
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Briseida A
Reviews 1
2020-12-27 18:46

As a first time buyers, my husband and I were very...

As a first time buyers, my husband and I were very hesitant to step foot in any dealership. We dropped by at several spots and felt very pushed and pressured - at this point we felt like waiting off. We gave this last spot a shot. In search of a Tacoma we debated on several models and prices. Chri...

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Roger Gardner
Reviews 1
2020-12-27 12:35

Probably the best experience I have had buying fro...

Probably the best experience I have had buying from a dealer. Can't say enough about the professional, helpful, and patient employees. Directed to sales via parts guy after a discussion regarding Tundra choices. Yesenia was my sales representative. She got exactly the vehicle I wanted, and guided me...

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Kendra Miller
Reviews 1
2020-12-27 08:22

We found a new leak in our floorboard of our Highl...

We found a new leak in our floorboard of our Highlander. Last time it was clogged drains from the sunroof. They had our car for almost a week. It was very aggravating. This time they got us right in and found the new problem with in 2 hours. After approving the work that needed to be done to the AC,...

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Lissett Munoz
Reviews 1
2020-12-27 07:52

Alejandro and Mo are my heroes! I had to sell my 2...

Alejandro and Mo are my heroes! I had to sell my 2016 Prius Fast because I was moving to Germany in two days and when o went to carmax they really low balled me and made me feel pretty crummy. The moment I walked into Toyota of portland they greeted me warmly and helped me settle everything with my ...

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Tina Barry
Reviews 1
2020-12-27 05:19

Terrible Service!!!!Appointments don't matter or m...

Terrible Service!!!!Appointments don't matter or mean anything. I've been going to the dealership for the last eight years and service has always been great. Now, ever since the ownership change, the service isn't the same. Customer service has been rude several times when I have called and service ...

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Jann Stowe
Reviews 1
2020-12-27 00:33

I had no appointment, just showed up for an oil ch...

I had no appointment, just showed up for an oil change mid-morning. They fit me right in and it was completed within an hour. The service team are very helpful and ready to answer any questions regarding the service, recalls and potential future repairs. My only suggestion would be to add a water...

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Leisure Man
Reviews 1
2020-12-25 01:10

I have been going to this place to get my car serv...

I have been going to this place to get my car service for years. The last time the service advisor tried to SCAM me for additional services while I already called in to schedule with another service advisor. Called the service manager to complain and left a voice mail. Never called back, so I wou...

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Bridget Pilloud
Reviews 1
2020-12-24 22:47

Please note: Toyota of Portland asks you to rate t...

Please note: Toyota of Portland asks you to rate them 5 stars, and if you don't want to, to contact them to solve the issue for you. On the surface, that may seem like good service, but really, I think it skews their positive rating unnaturally higher.

I have sent them an email about our experie...

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Evelyn Vasquez
Reviews 1
2020-12-24 22:08

They like to waste time. Their products are not up...

They like to waste time. Their products are not up to standard. If you want a sermon that is not church related then come here. I told them I was a on a budget and if they could lower the price on a car. A simple no would have been great, instead they had me test drive it and making it seem that th...

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Ann F
Reviews 1
2020-12-24 13:09

Worst service ever, I originally gave them a 5 sta...

Worst service ever, I originally gave them a 5 star last month because service was great, well I thought until now. I scheduled an appointment to get an oil change, went in even with an appointment it took 2.5 hours for servicing including wait time. Today my maintenance light comes on, hmm I call t...

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Stephen Mills
Reviews 1
2020-12-24 09:20

Our salesman was great. Super friendly and relaxed...

Our salesman was great. Super friendly and relaxed. The sales manager was a bro and frankly a jerk. He wouldn t budge on 450$ right after he told us he takes a yearly trip to HI. If it wasn t for or friendly, neighborhood salesman we would have gone somewhere else. I recommend shopping here but wa...

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Brad Miller
Reviews 1
2020-12-24 05:21

Broadway Toyota has the best service! I have been ...

Broadway Toyota has the best service! I have been a loyal customer since 2007. They have helped towing and providing a rental car so i did not miss any time from work. Now they have helped me get the most value from my trade in and also help find the the best used vehicle!

Thank you for all your ...

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Beloved Zeal
Reviews 1
2020-12-24 00:15

They took 2 hours to do a scheduled oil change... ...

They took 2 hours to do a scheduled oil change... My walk in for my last oil change, around the same time and day, took 30 minutes. I've been told that Gresham Toyota treat their customers better than Portland's. I'm probably going to just start going there even though it's out of my way.

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Jared Stasch
Reviews 1
2020-12-23 18:47

Three stars because this business seems very avera...

Three stars because this business seems very average for being in the heart of Portland. I say this for a few of reasons. When we left the lot after buying the car, I noticed the fuel was completely empty so immediately had to go to the gas station and waster $50. The salesman couldn't get the rear...

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Michael Lauritzen
Reviews 1
2020-12-23 07:19

Everyone was very nice and professional, but I did...

Everyone was very nice and professional, but I didn t have a great experience at Toyota today. I came in for a scheduled appointment to have an issue with my car s broken radio diagnosed. It took over 5 hours and cost $165 for them to look at my car and tell me that my radio is broken and needs to b...

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Kristen Hay
Reviews 1
2020-12-23 00:30

I came to Toyota of Portland to buy a RAV4 and I h...

I came to Toyota of Portland to buy a RAV4 and I had a great experience here! I was shown every car they had that I was interested in and I was not pressured into any specific model. They make sure you re getting the car you want and making a purchase that s smart for you. I will definitely be back ...

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M Thomas
Reviews 1
2020-12-22 18:53

They went above and beyond! Went in for a routine ...

They went above and beyond! Went in for a routine oil change and I had just received my plates the night before and had left them on the car floor (who knows when I would've gotten time and tools to get them set up...), so I was so thankful and pleasantly surprised when I picked up my vehicle and t...

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Dasha chaudoin
Reviews 1
2020-12-22 01:26

Daniel and his manager Daniel were phenomenal when...

Daniel and his manager Daniel were phenomenal when taking care of us while we purchased our car. We went to the dealership to test drive a Highlander to see if we wanted to purchase a used one and we ended up not being able to beat the price of a new one with the warranties. Daniel was very knowledg...

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Samira Sahebi
Reviews 1
2020-12-22 00:36

I was able to get an appointment the next day, I w...

I was able to get an appointment the next day, I was received promptly upon arrival, discussed the services, and then given a ride to my work and picked up when the car was ready. The staff was incredibly professional and friendly. I was blown away!!!! It was the best car service experience I've ...

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Tim and Pam Jones
Reviews 1
2020-12-21 19:55

We have dealt with Toyota of Portland several time...

We have dealt with Toyota of Portland several times and have always been pleased with their service! This time was no exception. We were treated respectfully and courteously by every person with whom we came in contact. Misael provided exceptional service.

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Collin Conway
Reviews 1
2020-12-21 17:59

Short Version:

Short Version:
This place is a case study in many of classic bad dealership tropes that plauge this industry. Never coming here again. Suggest you wouldnt either.

Sale process:
-There was no transparency about the paperwork, process or who the contact was for after the sale.

- Sales person (...

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Thomas Moore
Reviews 1
2020-12-21 17:56

This was really the 1St time ever my experience wa...

This was really the 1St time ever my experience was amazing.. Fast and honest to my expectations .. Trista Sullivan definately a 10 in customer service and no hassle.. Recommend to everyone Toyota of Portland a must ..Thank you all at Portland Toyota

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Steven Nguyen
Reviews 1
2020-12-21 09:23

My wife and I dropped off a Toyota Camry for an oi...

My wife and I dropped off a Toyota Camry for an oil change on a Monday around 11:30am. The service department provided us with a complimentary Uber ride to another place and a ride back to the service department when the oil change was done. It took less than 1.5 hours and cost $60. Even if it s che...

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Front Counter
Reviews 1
2020-12-21 05:50

Will say anything to get you in. Verified that a ...

Will say anything to get you in. Verified that a used car they had listed on Craigslist was available before going in. Took a 2 hour drive there to take a look at it. Half way there, texted to verify that the car was still available...it was. Got there and texted asking where to park...they said...

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Jessica Thomas
Reviews 1
2020-12-20 06:28

We had a great experience today at Broadway Toyota...

We had a great experience today at Broadway Toyota. Our salesperson, Thai went above and beyond and truly gave great service. We ended up purchasing instead of looking all due to the service and care from Thai. Word to management: He is a hard worker and great for your business. We hope he is paid ...

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Nancy Hline
Reviews 1
2020-12-19 21:14

I appreciated Graham's help. Creating a maintenanc...

I appreciated Graham's help. Creating a maintenance appointment was easy, checking was easy. I could leave my car through the day and pick it up at the end of the day...maintenance complete. It was easy to get texts ...so I wasn't worried about missing phone calls.

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David Walker
Reviews 1
2020-12-19 05:45

I just had my new Prius in for its first service....

I just had my new Prius in for its first service. This is my second Prius purchased and serviced by Toyota of Portland. The location is at and or near the intersection of I-5 & I-84, the Portland Streetcar & Max Light Rail, about 3 bus routes, and NE Broadway & NE MLK. The employees are friendl...

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Lan Yu
Reviews 1
2020-12-18 11:10

I purchased a certified pre-owned RAV4 at this pla...

I purchased a certified pre-owned RAV4 at this place few days ago. Jason Jenista was very professional and easy going. Josh was the finance manager who helped me with the finance and purchase paperworks. Overall it was a satisfactory experience with this car dealership. However, I am still concerned...

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Phill Schwartz
Reviews 1
2020-12-18 02:48

As a business owner, customer service is paramount...

As a business owner, customer service is paramount. Today I called Toyota of Portland to speak to a service advisor to discuss some service costs and options. Receptionist transferred me to a generic voicemail, called back and same thing. Called a 3rd time and asked specifically to speak to a human ...

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Amin Mahdipour
Reviews 1
2020-12-17 22:45

This dealership ruined my life-time prior great ex...

This dealership ruined my life-time prior great experience with Toyota. They have under-trained sale specialists and horrible costumer service. Based on my own experience with this dealership I believe if you are not an American, you shouldn't expect to be treated respectfully here!

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t roosendaal
Reviews 1
2020-12-17 22:00

Service has always been great. We've used Broadway...

Service has always been great. We've used Broadway Toyota (now Toyota of Portland) with our 2002 Sienna, and now with our 2015 Sienna which we bought new here. Today they did a full service oil change, with extensive inspection and tire rotation. Because it took longer than it should have, they made...

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Rachelle Lutter
Reviews 1
2020-12-17 18:30

I ll never use them again it s a terrible dealersh...

I ll never use them again it s a terrible dealership. They re more concerned with what additional items they can sell you on top of the vehicle you just purchased; extra warrantees for nonsense you don t need. I came prepared and preapproved and my salesman knew this; well, evidently finance didn t ...

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Dallen Esselstrom
Reviews 1
2020-12-17 17:25

From the time I drove into the service bay to pick...

From the time I drove into the service bay to picking my vehicle up the next day- each person I interacted with were positive and professional. During this experience the stand- out person was Nicholas Oliveria- met with me, listened to my concern and even given bad news they would have to keep my v...

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Stephanie Hove
Reviews 1
2020-12-16 01:39

Very quick service, despite our short notice of in...

Very quick service, despite our short notice of interest on the vehicle. They worked to get the deal we were comfortable with. Very happy to have Thai and financial advisor (we forget his name. Sorry!) help us. I was given recommendations to buy Toyota Portland , and so far, not disappointed

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Bart Simpson
Reviews 1
2020-12-16 00:54

All in all a very nice car buying experience. Wor...

All in all a very nice car buying experience. Worked with salesman Willie Pugh. Friendly and honest. Had done research beforehand and knew that they were selling the used 2005 Scion I had bought above blue book value, so they met me closer to the blue book price. One of the keys they gave me did...

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Katie Davis
Reviews 1
2020-12-15 01:51

Chris and Toyota on Broadway combined for an excel...

Chris and Toyota on Broadway combined for an excellent experience in the car buying process! We couldn't find the tundra we were looking for ANYWHERE and Chris found it in 5 minutes. We STRONGLY suggest that anyone in the market give them a shot!

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Andee Masterson
Reviews 1
2020-12-14 21:31

I'm extremely frustrated with this dealership. I'v...

I'm extremely frustrated with this dealership. I've had a total loss in August and now in June still having trouble contacting the financial manager. My lienholder has been trying contact them. The majority of messages left by me and all of the messages left by my lienholder go answered. I'd suggest...

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America Abarca
Reviews 1
2020-12-14 18:53

This was the best experience.. everyone that works...

This was the best experience.. everyone that works at Toyota Portland is helpful and willing to help to achieve your goal. Monica and the manager did everything they could to help my husband get his 2018 toyota Camry, this is the best place to buy a car.

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Karan Patel
Reviews 1
2020-12-14 00:46

Worst dealer ever. One of the employee promised to...

Worst dealer ever. One of the employee promised to sell the Corolla at a particular price if I bought the car at the same day. After hours of negotation over the phone and after agreeing at a price, I get a phone call at the very end to hear that they gave me a very low price at which they can't do ...

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Linda Dobbins
Reviews 1
2020-12-13 22:37

My husband and I purchased a 2017 Toyota Camry on ...

My husband and I purchased a 2017 Toyota Camry on July 10th. We had a really friendly and helpful salesman, Renzy Cadua; he made us feel comfortable and answered all our questions and did everything he could to help. We love our new car

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Celia Hassan
Reviews 1
2020-12-13 16:18

A couple days ago I got a flat tire, so I took my ...

A couple days ago I got a flat tire, so I took my Camry to Toyota of Portland to get a new one. Everyone I dealt with was friendly, personable, and professional. Cody in service helped me with my tire. He explained that the tire my car needed wasn't at the dealership but that they could order it and...

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Katie Hawkins
Reviews 1
2020-12-13 09:33

Got my car serviced here and received good service...

Got my car serviced here and received good service. I did have a salesman rudely walk across the street in front of my car in the dark. I nearly hit him because I didn't see him at first and he wasn't crossing at a corner. He seemed very arrogant as he slowly crossed in front of me after I slammed o...

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Sierra Preston
Reviews 1
2020-12-12 18:50

I had my first deeply negative experience at Toyo...

I had my first deeply negative experience at Toyota of Portland. So much so, I m considering going somewhere else for routine maintenance and oil changes. I had scheduled a 2pm oil change and 95,000 maintenance service (because a service card reminder was sent to my house & my mileage was over my o...

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