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Brinker International

3.0· 22 reviews
Average ratingAverage
3.0/ 5

Based on 22 reviews

541%
45%
39%
25%
141%
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What reviewers say about Brinker International

Generated with AI from 22 reviews on Trustburn · updated 32 days ago

Across the cross-section of reviews on file, opinions are sharply divided. Several reviewers praise the brand highly, calling the work top notch or simply fantastic, while others share mixed or negative experiences such as slow service at Chili's, difficulty using the curbside check-in feature in the app, and concerns about how the company pays its tipped employees relative to executive salaries.
What does Brinker International do?

Brinker International owns, develops, operates, and franchises the Chili's Grill & Bar and Maggiano's Little Italy restaurant brands, with a system of company-owned and franchised restaurants across the United States and more than 30 other countries. As of fiscal 2013, the company had 1,591 restaurants in its system.

What are the most common complaints about Brinker International?

Based on the lowest-rated reviews on file, critical reviewers primarily complain about the company phasing out cash payments in favor of in-table tablet ordering systems, which they see as a cost-cutting move that reduces jobs and harms service. Other critical reviewers describe a specific incident at a Chili's location in Cedar Hill, Texas involving a veteran, which they describe as disrespectful, leading them to stop patronizing any of the chain's franchises.

AI-generated from reviews on this page. Verify anything important with the company directly.

Maggie Gutierrez
Reviews 1

Today was not a good day at Chili's. Sometimes it's Allright. But the waitress we had was very slow at attending to our table. I would have walked out if my husband wasn't with me. I hate sitting by the damn kitchen. My drinks were not refilled at all. It'll be a while coming back.

brian bennett
Reviews 1

if you do not pay in cash ,you are required to use their tablet at your table to pay.it is different than a store that you shop.a person does not pour their own drink or cook their own food at the location.it is greed of ownership to pad their income and phase in you order at your table to hire less humans

Michelle Johnson
Reviews 1

I was a frequent customer of your establishments but due to the unfortunate and unfair incident which occurred on 11/11/16 at Chili's in Cedar Hill, TX and the disrespect to a veteran that served this country with honor I will no longer patronize ANY of your franchises.

Armando Caballero
Reviews 1

They never listen to complaints or suggestions from Google users, much less reply. The Chili's App "I'm here" button is too hard to see. Wasted 10 minutes Curbside after food was ready because I didn't check in and no one came to tell me. I usually park and get off but had my kids with me. I tipped for them to walk outside. Only the chef was kind enough to bring me my food and let me know to check in. A large bold outlined button or a stage gate would be nice like the Chick-fil-a App.

John Nobles
Reviews 1

I've frequented Chilis for many years, always loving the southwest eggrolls, chicken crispers, wings, ribs, burgers, it's all good. In the last couple of years it's fallen off, I think greed has overcome quality. I got the triple play today and the price is high and the quality and quantity are down. Back in the day you got some serious chicken crispers, now it looks like something from McDonald's, the southwest eggrolls were good but seem smaller than times past. I don't mind paying up for something good, I mean you should definitely get what you pay for in foods, but what I got today wasn't worth half what I paid. Good luck surviving in the competitive world of restaurants, of you don't address these issues you will crumble like a cheap dry chicken crisper!

Darrell Knight
Reviews 1

Had really bad experience at Chili's in Corpus Christi , with my family while on spring break. Sent email to guest relations and was almost as bad of an experience as with the restaurant. If you have bad experience with any of their franchise's just need to move on!!!

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About Brinker International

Brinker International, Inc. (Brinker) owns, develops, operates and franchises the Chili’s Grill & Bar (Chili’s) and Maggiano’s Little Italy (Maggiano’s) restaurant brands. As of June 27, 2013 (fiscal 2013), the Company's system of Company-owned and franchised restaurants included 1,591 restaurants located in 50 states, and Washington, D.C. It also has restaurants in the Bahrain, Brazil, Canada, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, El Salvador, Germany, Guatemala, Honduras, India, Indonesia, Japan, Jordan, Kuwait, Lebanon, Malaysia, Mexico, Oman, Peru, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Syria, Taiwan, United Arab Emirates and Venezuela.

Address
3000 olympus boulevard
Categories
Restaurants