Based on 7 reviews
This is the bridge to nowhere. Constant delays, confusion, and the network is poorly set up. After a month of asking who doctors are in the network, I received one recommendations for doctor that is retired. It is great if they pay 100%. The problem is finding a doctor and then actually scheduling the surgery.
The BridgeHealth program through my insurance company was a lifesaver!!! My Coordinator was amazingly patient and supportive (I was totally freaking out), she was on track with the time scale I was given to make arrangements for my family responsibilities. I had access to one of the best Stanford cardiologists. I also did not ever receive a bill for the surgery and cardiac therapy. Thanks to my coordinator and the program I m alive today! I could not have ever afforded the surgery even with my health insurance alone. THANK YOU!
I would give zero stars if possible. This plan is a GIGANTIC waste of time and money! I do not recommend and if you are a decision maker at a health trust or insurer, I advise you avoid contracting out with this group!
I live in Juneau, Alaska, a town not connected to the contiguous U.S. by a road system. As you can imagine, health care here is quite expensive. Sometimes more than 5x the national average. In an effort to alleviate this, the union I am insured through contracted out with Bridgehealth at humongous expense.
Fast forward 2 years. I have been informed that I have a kidney stone and require a routine operation known as a laser lithotripsy. Just arriving at this diagnosis cost approx $5000 in copays for tests and imaging. Fortunately, through this process I met my Max out of Pocket. Unfortunately doctors in this town charge absolutely exorbitant amounts, and any amount exceeding "usual and customary" is not beholden to the Max out of Pocket limit.
So I turned to Bridgehealth. This started out well. Dara, my case manager was friendly and sent me the required paperwork with only a short delay. I sent them back the same day. Two weeks passed before I was contacted again. Dara called to tell me we were still waiting. This happened every 2 weeks for quite awhile. No updates at all. Just Dara calling to tell me we were waiting.
Finally, after about 8 weeks Dara tells me that they are missing records and can I please get those sent. These are records that were sent initially and why it took 8 weeks for Bridgehealth to realize they were missing, I do not know. But, as I'd been living with chronic pain, I was eager to get the surgery and so I proceed to obtain the required records a second time. Weeks passed with no word.
Finally Dara called to explain why I had been declined for coverage. This about 3 months after initial contact, was the first time I had heard that I'd been declined and said as much. Her reply was that she "could have sworn she told me already". The reason she gave for the declination was that because of an absolutely minor pre-existing condition, for my safety, I needed to get surgery in-town.
I clarified that for my safety, Bridgehealth suggested that I get surgery in a city where if anything goes wrong, it would require an emergency air ambulance to Seattle? Dara then transferred me to her supervisor.
Justin, the supervisor was also a jolly type but equally profoundly unhelpful. He pretended to "double check" with a doctor, and although they could easily have ordered tests that would provide a true gauge of my risk, I was told I am never a candidate for BridgeHealth. I personally have paid ~25k on premiums and co-pays this year. That even a single dollar of that went to an organization that WITHOUT MEDICAL EVIDENCE rejects covered patients, is CRIMINAL.
I am the president of my union and I will do everything in my power to ensure these crooks cease claiming premium dollars for services they refuse to render.
Stay away!
My husband's neck surgery was performed by a top-notch local surgeon. All of our expenses were covered! Great option.
Excellent staff worked closely with me for my hernia surgery. Domestic Medical Tourism is an affordable way to go and Bridge Health provides excellent Doctors and facilities. Very happy.
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When it comes to surgery, quality and cost matter. At BridgeHealth, we understand that you need choices. We help you every step of the way.
BridgeHealth: Your Partner in Quality and Affordable Surgery
When it comes to surgery, quality and cost are two of the most important factors that patients consider. Unfortunately, finding a healthcare provider that offers both can be challenging. This is where BridgeHealth comes in – a company that understands your needs and helps you make informed decisions about your healthcare.
BridgeHealth is a leading provider of value-based healthcare services for self-insured employers, health plans, and their members. The company was founded in 2007 with the mission to provide high-quality surgical care at an affordable price. Since then, BridgeHealth has helped thousands of patients access top-notch medical care while saving them money.
At BridgeHealth, we believe that everyone deserves access to quality healthcare regardless of their financial status. We work with some of the best hospitals and surgeons across the country to offer our clients a wide range of surgical procedures at discounted rates. Our network includes over 200 facilities nationwide, including renowned institutions such as Cleveland Clinic, Mayo Clinic, and Johns Hopkins Hospital.
Our services are designed to help you every step of the way – from selecting a surgeon to post-operative care. We understand that surgery can be stressful for patients and their families; hence we provide personalized support throughout the entire process. Our team consists of experienced professionals who are dedicated to ensuring your satisfaction.
One unique aspect of our service is our bundled payment model – which means you pay one fixed price for all aspects related to your surgery (including pre-operative consultations, hospital fees, surgeon fees). This eliminates any surprise bills or hidden costs associated with traditional fee-for-service models.
We also offer telehealth consultations through our partnership with Teladoc Health – which allows you to consult with physicians remotely from anywhere in the world without having to travel long distances or wait weeks for an appointment.
Our commitment towards providing exceptional service has earned us numerous accolades over the years including being named one of America's Most Trustworthy Companies by Forbes Magazine in 2019.
In conclusion, if you're looking for high-quality surgical care at an affordable price without compromising on quality or convenience - look no further than BridgeHealth! With our extensive network of providers across the country coupled with personalized support throughout your journey - we're confident that we can help you make informed decisions about your healthcare needs while saving you money along the way!