While Borchardt’s Heating & Cooling presents itself as a licensed and insured local expert with over forty years of combined experience, the available information leaves some important questions unanswered for someone trying to make a decision. The website mentions transparent upfront pricing and free estimates, yet it does not actually display any specific pricing structures or typical cost ranges for common services like furnace repair or AC installation. For a company emphasizing honest service, it would be helpful to see more concrete financial details. Additionally, while they serve many cities, the specific service area boundaries for each city are not clearly defined. This lack of detailed pricing information makes it difficult to gauge the true value of their services without making a direct call.
Questions about HVAC Repair & Heating in Wausau, WI
What is HVAC Repair & Heating in Wausau, WI?
Borchardt's Heating & Cooling is a family-owned HVAC contractor founded in 1999 by Ron Borchardt, offering residential, commercial, and industrial heating and cooling services across Wausau and Marathon County. The company provides furnace repair, AC repair, heat pump services, and 24/7 emergency response with licensed workmanship and transparent upfront pricing. They serve areas including downtown Wausau, East Hill, Rib Mountain Drive, and neighborhoods near the Wisconsin River.
What are the specific licensing and certification details for this company?
The business operates out of T10499 N 33rd St in Wausau, WI, and holds Wisconsin HVAC Contractor License #696255-HVACCONT. They are fully licensed and insured with EPA-certified technicians trained on major brands, ensuring compliance and safety for all installations and repairs. Their team brings over 40 years of combined HVAC experience to every job.
How can a new customer book a service or get a quote?
Customers can request a free estimate by calling (715) 675-0218 at any time or filling out the online contact form on their website. The business accepts credit cards and offers 24/7 emergency dispatch, with a real person answering the phone day or night, even at 2 a.m. in January.
What is the current rating and how long has the business been operating?
The company has been operating since 1999, providing 25+ years of local service with a Trustburn rating of 3.8 out of 5 from 5 reviews. This rating reflects their commitment to honest pricing and fast response times for heating and cooling emergencies in the region.
What specific products and technologies does the company install?
Borchardt's specializes in cold-climate and dual-fuel heat pump systems designed to handle Wisconsin winters efficiently. They also install ductless mini-splits, central air conditioners, and commercial rooftop units, tailoring recommendations to the specific age and duct layout of each property.
Which specific cities and neighborhoods are covered by their service area?
The business serves a wide range of locations including Rothschild, Schofield, Weston, Mosinee, Merrill, Tomahawk, Edgar, Abbotsford, Marshfield, Medford, Antigo, and Rhinelander. Their proximity to downtown Wausau allows for the fastest response times for urgent heating and cooling calls in the area.
What specific services are offered for residential and commercial clients?
Services include furnace repair, furnace installation, AC repair, AC installation, heat pump services, HVAC maintenance, and commercial HVAC for businesses. They also offer seasonal tune-ups to prevent breakdowns and keep manufacturer warranties valid for all equipment.
What are the key features that distinguish this business from larger franchise contractors?
The company emphasizes licensed workmanship, honest pricing, and a 24/7 emergency response system where a real person answers calls. They avoid national chain runarounds by staying locally owned and operated in Wausau since 1999.
What should a first-time customer know before choosing this provider?
First-time customers should note that the shop is based in Wausau, making it the fastest response area for urgent calls. They tailor recommendations based on the building's age and duct condition rather than using a one-size-fits-all script for every home.
What are the operating hours and emergency availability for this company?
The business operates Monday through Friday from 8:00 AM to 4:00 PM, with 24/7 emergency service available around the clock including weekends and holidays. This ensures that no heat or no-cool situations are left unanswered regardless of the time.
What are the technical specifications and efficiency features of their heat pump systems?
The company uses modern variable-speed inverter heat pumps that run quieter and use less energy, delivering efficient heat well below 0°F. They also pair heat pumps with gas furnaces to create dual-fuel hybrid setups for the lowest possible utility bills year-round.
What are the common themes in customer feedback and reviews?
Reviewers often praise the team's ability to answer the phone day or night and their honest, transparent pricing approach. The local focus allows them to understand the unique needs of older two-story houses near downtown versus newer subdivisions on the east and west sides.
What payment methods and insurance coverage are available to clients?
The business accepts credit cards and provides transparent upfront pricing on every job. They also offer full general liability and workers' compensation insurance, along with factory-trained technicians for every major HVAC brand they install.
What is the background story behind the founding of this company?
The company's history includes founding by Ron Borchardt in 1999 with a simple idea to deliver honest, expert HVAC service without the runaround of bigger franchise contractors. This philosophy continues to guide their work 25 years later.
Where is the business located and how can it be contacted?
The business is located at T10499 N 33rd St, Wausau, WI, and can be reached via phone at (715) 675-0218 or email at [email protected]. They serve as a local expert for all heating and cooling needs across Marathon County and the surrounding Northwoods.
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Love that they answer 24/7. Super convenient for Wausau folks when the heat quits.
From the available information, Borchardt's presents itself as a trustworthy local option for Wausau HVAC needs. The emphasis on 24/7 emergency response and licensed workmanship is reassuring. However, since specific pricing structures and detailed service scope are not clearly outlined on the site, potential customers should verify costs and included components directly before committing to any repair or installation work.
What really stands out about Borchardt's is their dedication to being available when it matters most. The website clearly states they answer the phone day or night, which is crucial for anyone in Wisconsin dealing with unpredictable weather. Having a real person answer the phone during emergencies, even at two in the morning in January, suggests a level of care that goes beyond just standard business hours. They serve a wide area across Marathon County and beyond, including places like Rothschild, Schofield, and even further out to Rhinelander. This extensive coverage means that regardless of where you are in the region, help is likely just a phone call away. It feels like a solid choice for anyone needing reliable 24/7 emergency HVAC response.
Borchardt’s Heating & Cooling has earned my strong appreciation for their consistent presence in the Wausau area since 1999. Knowing they are a locally owned business rather than a national chain makes me feel more confident in their commitment to the community. Their team brings over forty years of combined experience, which seems like a solid foundation for handling both residential and commercial HVAC needs. The fact that they are licensed and insured with a specific contractor number adds a layer of professional trust. I am enthusiastic about the prospect of working with a company that has maintained this level of service for so many decades.
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Borchardt's Heating & Cooling is an HVAC service company based in Wausau, Wisconsin, operating since 1999. It provides residential, commercial, and industrial heating and cooling services, including furnace repair and installation, AC repair and installation, heat pump services, and seasonal HVAC maintenance. The company offers 24/7 emergency response and serves Wausau and surrounding communities across Marathon County. It is licensed and insured in Wisconsin and provides free estimates for its work.
- Website
- borchardtshvac.com
- Phone
- +17156750218
- Address
- T10499 N 33rd St, Wausau, WI, 54403, US
- Founded
- 1999
- Categories
- Facilities services