This platform offers a comprehensive suite of tools that truly simplifies running a quilting studio with grace. The intake module is particularly impressive, as it automatically computes square inches, batting requirements, and local taxes like the six and three-quarter percent rate shown in the North Carolina example. Customers appreciate the personal portal where they can view live status updates, pay via card, and message the studio directly, all without needing to create a separate account or manage multiple passwords. The delivery system is robust, allowing for drop-offs at partner shops or direct hand-offs, with auto-returns scheduled to your preference. Having unlimited quilts and invoices in a single plan means there are no hidden caps on growth. The integration with Stripe keeps finances transparent, ensuring the money never touches the platform’s own accounts, which adds a layer of financial security and trust for independent longarm quilters.
Questions about Bobbin
What is Bobbin?
Bobbin is a software platform designed for small longarm quilting studios with one to three people. It replaces spreadsheets and manual notes by handling intake, pricing, delivery tracking, payments, and reporting. The platform includes features like automatic estimate calculation based on quilt dimensions and batch drop-off tracking with undo functionality.
What are the core features of the platform?
The pricing engine automatically computes square inches, batting length, and tax as you type, and estimates email themselves for one-tap approval. The pipeline knows what's next, and shop drop-offs auto-return on your schedule. A customer portal provides live status updates and invoice payment without requiring accounts or passwords.
What are the pricing plans and free trial terms?
Bobbin costs $20 a month or $200 a year, which includes two months free if paid annually. Every new studio gets 30 days free with no card required. The first studios to join pay $15 a month instead of $20 for as long as they stay subscribed, but places are limited and set up by hand.
How do I get started and what happens after the trial?
To get started, you can try the 30-day free trial without entering a credit card. After the trial, you must choose a monthly or yearly plan in Settings, otherwise the studio goes read-only where you can still view data but cannot add or change quilts. Exporting your data always works even if you don't subscribe.
Who is this software best suited for?
Bobbin is specifically sized for one-to-three-person longarm studios, not larger fifty-person shops. It helps manage operations by replacing tools like spreadsheets and manual notes. The platform includes a waiting list for managing order demand and expense/mileage tracking for tax purposes.
How does the payment system work?
Customers can pay by card through their own Stripe account, or via Quick Pay using Venmo or Cash App links built by BobbinBill. Cash, checks, and Zelle are recorded by hand, with part payments and receipts. BobbinBill takes no fee on customer payments, only Stripe's usual processing fees apply.
How does the delivery and tracking process work?
The platform allows batch drop-off tracking with an honest 8-second undo functionality. Customers watch their quilt move through a personal page that shows live status, the invoice, and a direct line to the studio owner. No phone calls are needed because the pipeline knows what's next.
How can I import data or switch from another system?
You can import customers, quilt history, price lists, and designs from CSV files with a dry run first and an undo for 24 hours. The system also offers a full export of your data any day you like. Importing and switching from MQBM is supported, though BobbinBill is not affiliated with MQBM or its makers.
What are the refund and cancellation policies?
The Refund Policy states that monthly plans allow cancellation anytime with no partial refunds. Yearly plans cancelled within 30 days of paying get a prorated refund, while the free trial requires nothing to refund. If something went wrong, you can write to hello@bobbinbill.com and they may refund more than the policy promises.
What specific reporting and customer communication tools are included?
The platform includes a private portal page for each customer where they can approve, follow along, pay, and message. There is also a capacity planning feature with bookings and an openings sign-up sheet. Reports, expenses, and mileage are available for tax season, along with CSV import and full data export.
What specific examples or terms are used on the website?
The website mentions that the demo studio dashboard shows Worthing Quilting Studio, and the pipeline and work stages are visible. Customers can see the feathers coming out beautifully, and the system tracks quilting progress in real-time. The interface is designed to be simple like a good binding.
What additional management features are available?
The platform offers a waiting list with real order management and a capacity and bookings feature. It also includes a library list for every quilt and allows for statements, labels, job tickets, and intake worksheets to print. The fine print covers cancelling and what happens to your studio afterwards.
How can I contact the support team?
The contact email is hello@bobbinbill.com, and they usually reply within one or two working days. The Help button on every screen has an article for that screen, and Send feedback reaches the team from inside the app. Common questions are answered in the FAQ.
What are the key benefits of the customer portal?
The platform includes a customer portal that lets users approve, follow along, pay, and message without needing accounts or passwords. The pipeline knows what's next, and shop drop-offs auto-return on your schedule. The math just happens automatically during the intake process.
How is Bobbin rated on Trustburn?
On Trustburn, Bobbin has a rating of 4.2 out of 5 based on 5 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
The pipeline architecture appears highly optimized for batch operations, particularly with the drop-off feature that moves whole batches in a single click. The inclusion of an eight-second undo function for risky actions demonstrates a thoughtful approach to error correction, which is critical when managing multiple quilts in transit. Integrating expense and mileage tracking for tax time alongside a waiting list with real orders creates a comprehensive ecosystem. The fact that payments are processed through the user's own Stripe account at 2.9% plus thirty cents ensures that capital does not sit in third-party holding accounts. This structure supports a seamless transition from intake to delivery tracking, reducing the administrative burden significantly.
It is really nice to see a solution sized for a garage studio rather than a fifty-person shop. Having unlimited quilts and invoices in one plan makes the workflow much smoother for my small business operations.
I am absolutely thrilled by the concept of estimates pricing themselves as you type, yet the specific tax calculation details for North Carolina seem buried in the fine print of the example.
For a one-to-three-person longarm studio, this platform really does replace the chaos of spreadsheets and sticky notes with impressive efficiency. The intake process is remarkably intuitive; you simply photograph the quilt, select the tier, and the system calculates square inches, batting length, and tax in real time. It is slightly odd that the description emphasizes replacing an old Access database, suggesting a niche heritage, but the modern execution is flawless. The customer portal is a standout feature, offering live status updates and a direct line to the studio without forcing clients to create accounts or remember passwords. While the pricing model relies on Stripe at standard rates, which is transparent, the value lies in the consolidation of payments, delivery tracking, and reports into one calm interface. It feels designed by quilters, for quilters, removing the administrative friction from the craft.
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Bobbin is a software platform designed to help small longarm quilting studios manage their operations. It handles intake, pricing, delivery tracking, payments, and reporting, replacing tools like spreadsheets and manual notes. The platform includes features such as automatic estimate calculation based on quilt dimensions, batch drop-off tracking with undo functionality, and a customer portal for live status updates and invoice payment. It also offers expense and mileage tracking for tax purposes and a waiting list for managing order demand. Bobbin is aimed specifically at one-to-three-person studios, with payments processed through the user's own Stripe account.
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