Black Mule Print Services LLC

Black Mule Print Services LLC is a print distributor and managed print and mailing company established in 2011. They coordinate production through a network of vendors to bring specifications, artwork, data, approvals, and delivery together for customers. The business is based in Myrtle Beach, South Carolina, and serves clients with needs ranging from utility bills and tax notices to custom apparel and promotional products.

They provide statement processing and transactional mail services that coordinate data, approvals, print, and mailing for utility bills, tax notices, and recurring statements. The process includes data and composition, review and approval checkpoints, and print and mailing with experienced production partners.

For custom apparel, they offer t-shirts, polos, uniforms, hats, and outerwear with screen printing or embroidery coordinated for specific programs. They also help clients find the right promotional products for events or introductions beyond standard catalogs.

Clients are asked to provide a few project details and the best way to reach them to get a quote. The company encourages users to email quantity, timing, and any known information to start a conversation about their needs.

The business operates out of 1335 44th Avenue N., Suite 204 in Myrtle Beach, SC 29577. Clients can reach them by phone at (843) 347-6853 or by email at info@blackmuleprint.com.

As of 2023, the business holds a 4.1 out of 5 rating from 9 reviews. Reviewers frequently praise the high quality of prints, responsive customer service, and user-friendly website, while noting that the process is generally smooth and easy from start to finish.

The company emphasizes personal accountability and a single point of contact throughout the entire process, from specification to delivery. They aim to help customers make difficult print decisions and then manage the work that follows with practical understanding built on hands-on production experience.

The services explicitly include statements and transactional mail, direct mail, commercial printing, promotional products, custom apparel, company stores, and signs and displays. Each category is described with specific details like variable-data documents for mail or screen printing for apparel.

They follow a three-step approach: first, they help shape specifications based on customer needs; second, they manage details including sourcing, artwork, and proofs; and third, they see the project through from production to mailing with a consistent point of contact.

They start with the source file and statement requirements, coordinating data processing and variable information to ensure the layout customers need is understood. This step is critical for utility bills and tax notices where accuracy matters.

Founder Steve Williams grew up around hands-on printing and production, working with ink rollers and paper stacks before starting the company in 2011. He later worked for print distributors to build an understanding of vendor relationships and managing work for customers.

The majority of reviews are 5-star, indicating strong satisfaction with quality and service. However, the presence of 3-star reviews suggests that while the core service is reliable, some customers may have had minor issues or expectations that were not fully met during their experience.

The business is well-suited for organizations needing recurring print and mail programs, such as utility companies or municipalities sending tax notices. They also serve businesses requiring custom apparel for teams or promotional items for events.

Black Mule describes keeping a clear process from one cycle to the next with a consistent point of contact for changes and questions. They define postal preparation for the program and coordinate print production with experienced partners to maintain consistency.

They state that they bring the know-how, thoughtful specifications, and the right production partner to help customers make decisions. The goal is to explain things clearly and see the project through with personal accountability.