Based on 10 reviews
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Every negative review on here is bogus. I have flown with Blackbird over 30 times without a single complaint/issue. From SF i've flown to LA, Vegas, Seattle, Tahoe and have 3 more trips booked for the future. Their customer service is timely and extremely helpful. I highly recommend you give Blackbird a try.
Flew the Blackbird Sausalito-Lake Tahoe route and loved every minute of it!! No traffic & gorgeous views the entire time! So simple to book & purchase tickets all on their app! Best part was being able to just arrive at the airport and take off with no security, lines, etc. Their customer experience team had everything ready for me before, during and after the flight! Will def be flying Blackbird again & looking forward to every new route they launch!
Awesome experience from start to finish, customer support was friendly and helpful, will use this service again and happily recommend to friends and family.
Had an amazing experience using Blackbird. Felt almost too good to be true! Customer service was rapid with responding and the entire experience was seamless.
It was good. But they tripled their prices. Horribly overpriced now
Think twice before you risk your life on this Uber-pool private plane startup. What a disaster! I flew from Truckee to San Carlos on MLK wknd for $50, but I got what I paid for. Minus the things out of their control (ie. gridlock in Tahoe, bad weather), I basically got booted from flight to flight until there were no more flights and got stuck at the airport. Their customer service and general problem-solving tactics were so pathetic - (1) no customer service number just a chat bot (2) too little too late updates on next flight or seat info (3) lots of worthless apologies with no actual fixes. Don t put your life in the hands of a bunch of startup teenagers. They re one crash away from I told you so .
Great service. Best experience! Will definitely be using again.
HORRIBLE SERVICE FROM CHELSEY!! AND THEY FRAUDULENTLY USED MY CARD!! PROTECT URSELF!! THEY ONLY LOOK OUT FOR THEMSELVES!!
I WOULD LOVE TO CONTACT WITH THE TOP PROPLE MR. RUDD, JAIME OR PHILIP!! BUT IM TOLD "THEIR OUT OF THE OFFICE" !!????
DO NOT DO ANYTHING WITH THIS COMPANY. Please use common sense and travel with licensed charter companies or even airlines. Yes it might suck but this is about safety. Let me say this , You get what you pay for; If something happens that gets you stuck somewhere, you may not be able to get back. None of these people understand this industry; They don't get that you can't innovate this space simply by being another Uber and hope if they're persistent enough, laws will change. Countless times that concept has been shut down and they don't seem to understand that.
If you were to fly with someone from this, there is a good chance that person has not been PROFESSIONALLY trained.
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At BlackBird, we believe that driving shouldn’t be the only option for personal transportation. Over the last fifty years we’ve lost the freedom and endless possibility that cars used to represent and simply accepted traffic and the limitations of driving as a way of life. In fact, we view the world through a car-centric lens, choosing where we live and work based on how long driving between them will take. We limit our weekend trips based on how long it will take to drive there and back.
No matter who you are, no matter what you do, we all face challenges, obstacles, rules, limitations and frustrations—this daily struggle is gravity that pulls us down and tries to keep us from reaching our potential. Together we will defy gravity.