Big Easy Event Rentals LLC

Big Easy Event Rentals in Kenner gave us a nightmare experience for our wedding linen rentals, and I want to warn others to watch out. After our wedding, they demanded full payment for every single tablecloth due to wax splatter from our candles, despite us being present during pickup and not being contacted about the issue then. Nowhere in our contract or pre-wedding discussions did it mention that candles required plates or specific holders, even though their own website and Instagram show tables with candles. As first-time newlyweds, we had no idea we needed extra protection, and we were never informed. Before we even started arguing, they slapped a $500 charge on our account to replace all our linens. When we pushed back, they removed one tablecloth they claimed was fine. When we asked for photos of the damaged items, the images showed stains that looked perfectly normal for a wedding rental. Later, in person, after our representative Melanie changed her story several times, we managed to get 10 more linens removed from the bill. Some had minimal wax, and others were being charged for food stains! We even found a tablecloth with blue wax in their pile, which wasn't our color, suggesting they were charging us for linens that weren't even at our event. If we hadn't investigated, we would have paid for food spills, random wax drips, and items that weren't ours. Getting to this point was agonizing. They yelled at us while we kept our voices calm, and their standards for what was "damaged" kept shifting, making rational discussion nearly impossible. Their price per item was inflated compared to new ones online, reaching up to $38 each. We finally agreed on a sum to make it end, but they charged my card $40 more than the agreement and ignored three emails about it. When I finally spoke to the owner, he claimed they added sales tax. I pointed out we agreed on a specific total, and instead of refunding the overcharge, he said he’d just credit the whole amount and send his attorney after us. Honestly, it would have been easier to buy linens ourselves than deal with Big Easy Event Rentals. It was easily the most unpleasant vendor experience I’ve ever had.

🌟 Big Easy Event Rentals exceeded all expectations for my graduation party! 🎓Their rental options were fantastic, and their team was incredibly helpful and friendly. 😊They ensured that every detail was taken care of, and their items were in excellent condition. I highly recommend their services for any event you have in mind. Thank you, Big Easy Event Rentals LLC, for making my graduation unforgettable! 🎉

🎉 Big Easy Event Rentals helped us organize an incredible company retreat! Their rental options were exceptional, and their staff was always available to assist us. 🔥They truly went above and beyond to make sure our event was a success. We were impressed by the quality of their items and their attention to detail. Thank you, Big Easy Event Rentals, for an amazing experience! 🎊

I cannot express enough how pleased I am with the service provided by Big Easy Event Rentals for my sister's bridal shower. Their team was friendly, professional, and made the event seamless. The rental items were top-notch, and their attention to detail was remarkable. Thank you for making this special day even more memorable!

I recently had the opportunity to work with an incredible event rental company for my corporate event. Their attention to detail and seamless execution exceeded all expectations. The team at Big Easy Event Rentals LLC ensured that every aspect of our event was well taken care of. The quality of their rental items was fantastic, and they were able to provide everything we needed. I highly recommend their services for any event you have in mind.

Big Easy Event Rentals provided exceptional service for my daughter's baby shower. Their attention to detail and dedication were evident from start to finish. The rental items were in excellent condition, and their staff was extremely helpful and professional. We couldn't have asked for a better experience. Thank you, Big Easy Event Rentals LLC, for helping us create beautiful memories!

I recently used an event rental service for my anniversary celebration, and they were absolutely wonderful. Their products were of high quality, and their team was very helpful. They made sure everything was set up perfectly and were attentive to our needs throughout the event. I highly recommend them for any occasion. Thank you for making our anniversary special!

I had the pleasure of using Big Easy Event Rentals for my wedding, and they were absolutely amazing! From their prompt and professional communication to their exceptional customer service, everything was top-notch. The quality of their rental items was outstanding, and their team worked tirelessly to ensure everything was set up perfectly. I can't recommend them enough for any event needs. Thank you, Big Easy Event Rentals, for making my special day even more memorable!

🎉 Big Easy Event Rentals made my birthday party unforgettable! 🎈Their rental options were fantastic, and their team was friendly and accommodating. 👍🏻They went above and beyond to ensure that all my needs were met. The quality of their items was outstanding, and I couldn't be happier with the overall experience. Thank you, Big Easy Event Rentals, for making my special day truly special! 🎊

Big Easy Event Rentals in Kenner messed up our scheduling. I clearly selected our elopement date on their online booking form, yet they failed to show up. They later admitted it was their error and promised a deposit refund, but it’s been nearly a month and I still haven’t received the money.

Big Easy Event Rentals in Kenner delivered a seamless experience for our wedding. The team was incredibly flexible, handling several changes to our order with patience and professionalism. The clear tent looked stunning under the night sky, creating the perfect atmosphere with the lights reflecting off the sides. They were organized, punctual, and attentive to every detail. Highly recommend them for your event rental needs!

Big Easy Event Rentals LLC delivered some major letdowns in customer service and ownership. After my wedding was canceled due to the national emergency, they kept the money I paid three months ago. They called it a "holding fee," but it just felt like they were refusing to refund us for services we never used. As a first responder, I found the whole situation pathetic. This place has serious issues, and I’ll definitely be back to sort this out.

Big Easy Event Rentals in Kenner let me down on my wedding day. I waited hours for my coordinators to call, but they never did. It’s been three weeks, and I haven’t heard a peep from anyone, nor have I received a refund for the undelivered order. Terrible customer service.

Big Easy Event Rentals in Kenner truly made our wedding day unforgettable. I’m still getting compliments on the stunning lighting setup, which perfectly captured our theme, and the music selection was spot on. Jeff, who handled both the lighting and DJ duties, was incredibly attentive and made sure every detail matched what my husband and I envisioned. The dance floor stayed full all night! If you’re looking for a seamless experience and top-notch service in the area, I highly recommend booking with Jeff and the team.

Big Easy Event Rentals in Kenner truly saved the day for our wedding at the Presbytere. We needed chairs, tables, and AV gear, and working with Jeff was a breeze. Even when a hurricane scare forced us to change our start times with less than 12 hours' notice, he remained incredibly patient and helpful. The quality was excellent and the prices were very fair for what we received. It’s hard to believe they don’t have more reviews, as they seem to be a top choice for many couples in the area.

Our experience with Big Easy Event Rentals in Kenner was outstanding. They proved to be the perfect partner for our wedding, managing everything from bar service and rentals to the DJ. We really appreciated their flexibility with our non-traditional setup on private property. The ambiance was perfect; our guests loved drinking premium liquor under the beautifully lit tents and dancing to the two DJs. The uplights and string lighting added such a romantic, elegant touch to our outdoor riverside celebration. Big Easy was also incredibly helpful with the small details I might have missed and coordinated seamlessly with our other vendors. I highly recommend them for bar service, wedding rentals, luxury restroom trailers, and DJ services. A+++

Big Easy Event Rentals in Kenner provided excellent service. They were quick to respond and guided me through the entire process smoothly.