I applied for energy assistance 09/21/2016. 01/ 20/ 2017 I received a letter saying they needed more information from me. I am a senior citizen living on SS and have kept my heat at 60 degrees because I had not heard from where I applied. Why wait over 120 days to say more information was needed f...
I had an issue with bccap and was told to turn all of my information in for the homeless prevention program. So when I did and told them my court date, I was told to go and get the proof of judgement and I would be helped. Well the day I received paperwork from court I called to let them know when I...
They people that work here always seem nice.
But they only have one person working at a time and they keep misplacing my paper work never pick up the phone and takes hours to talk to any one when you get there. I see 3 of them just sitting around talking and even the person helping on there cell ph...
Have tried calling several times on hold for a person over 30 minutes don't know what has happened there but not always this way.
I put in an application in December 2018 for energy assistance. The BCCAP Rep went through my application page by page, stamped every page and said I will receive an update by mail. I received mail within 30 days saying my application is being reviewed and a determination can take up to 90 days. Its...
I need immediate assistance,and cant seem to recieve any type of help.I'm posting this on a site like this, hoping to have someone give a call to point me in the right direction.So far,I'm barely surviving the amount you have to pay to live weekly / daily in hotels on 130,so due to blessing ...I sle...
What a great organization to be a part of! Thanks for all your help in burlington!
My experience at BCCAP when applying for Home Energy Assistance was a good experience. The staff was courteous and eventhough they were adamant about staying within state guidelines, it was clear that the main goal was to get me the assistance I was in need of. The True/Page program proved to be the...
I have taken someone to this location on two occasions and they were given a list to call for apartments....nothing ever came through.
People their are nice. They really don't help with anything except energy assistance. I went there for help with homeless prevention and I still haven't heard from them. I need a 3 bedroom house section 8 approved. What's the purpose of these so called programs when you don't owe rent? Most of us ...
It's always difficult to connect with someone on the phone. When you don't have transportation this is a pain. I called before 11 am and it is going on 12:00 pm and I still haven't spoken to anyone. Someone will pick uo and then put the call back in the queue. The phone will ring for a little bit ...
I don't understand why this place offers homeless prevention. I have my application in there for over a month and no one will call me back . They tell me I have an assigned case worker and I told them I have been leaving her voicemails for over a month and even if she couldn't help me at the time sh...
It was a lot of work but if you stay persistent it will happen. Be patient.