I had an average experience with Basestation. The website was decent, but nothing exceptional. The customer service was okay, but there is room for improvement. Overall, an average company to work with.
Questions about Basestation
What is Basestation?
Basestation is a coworking space located at 148 Durham Street in Tauranga, New Zealand. Established in 2014, it provides flexible desk space, private offices, and meeting rooms for freelancers, small businesses, and teams. The space features communal kitchens, a 50m2 courtyard, and modular event areas like the Babbage space for workshops and conferences.
Who is the space designed for and what are the main membership options?
The business caters to a diverse mix of residents including established IT enterprise owners, entrepreneurs, creatives, and social enterprises. It offers flexible desk options, private secure offices for up to eight people, and various meeting room sizes ranging from small rooms to a large boardroom. Pricing starts at $15 per hour for casual any-desk access and goes up to $1,025 per month for a full-time team space plan.
How can a new customer try the space or book a tour?
New visitors can try a hot desk for free, and the business hosts an open day every month for everyone to experience coworking. To book a tour or get pricing details, users can contact the team via the phone number 0800 000 577 or by email at info@basestation.nz. A free tour of the space is available upon request.
What are the specific pricing tiers and extra fees?
The pricing structure includes hourly rates from $15 to $30, daily rates from $50 to $110, and monthly plans ranging from $450 to $4,875. Additional costs include an extra person charge of $10 per hour or $30 per day, and electric sit/stand desks cost $30 per month. All prices are exclusive of GST and were effective as of August 1st, 2026.
What practical details should a first-time visitor know about access and amenities?
A first-time user should know that access to communal areas is generally from 8:30am to 5:00pm, with after-hours access available by arrangement. Meeting room use is included for two hours per day on full-time plans, while casual plans also include two hours of meeting room access daily. Internet access is unlimited for all plans, and the space provides both Ethernet and WiFi connections.
What aspects of the business do reviewers consistently praise?
Reviewers frequently praise the top-class facilities, central Tauranga CBD location, and the responsiveness of the staff. Many users highlight the great community atmosphere and the professional environment that beats working from home. The website is also noted for being user-friendly and providing all necessary information without overwhelming visitors.
What other digital platforms or news mentions are associated with the business?
The business mentions its own blog for the latest news and lists a directory of members on its website. It also references a partnership or connection with NTT Docomo in a news context, though the primary focus remains on its local coworking operations in Tauranga. The site also promotes a mailing list for community updates.
What specific physical features and technology integrations are available?
The space features a 200m2 of light and airy, modular, flexible meeting space, two fully equipped modern kitchens, and a covered courtyard. Technology options include projectors, LCD screens, and a fully modular Babbage space for talks and workshops. The facility also includes a reception/cafe meeting space and a community desk.
How does the business describe its unique value proposition compared to competitors?
According to the website, the space is purpose-built and designed for coworking and collaboration, aiming to build good ideas into great enterprises. It balances open plan and office settings to inspire residents and wow clients. The business emphasizes sharing time and space with a right combination of established IT enterprise owners and talented entrepreneurs.
What are the steps to join or commit to a plan?
To get started, individuals can sign up for a casual plan or commit to a full-time plan with a year-long commitment. The business offers a free tour to help people decide if coworking is right for them. Contact can be made via the provided phone number or email address for bookings and inquiries.
What can be said about the team structure and history?
The team structure includes Steven Vincent, the co-founder who is in charge of watering the many plants, and Tia Lush, the self-appointed brand guardian. The business was established in 2014 and has been operating for several years. The team appears to be small and focused on managing the coworking environment.
What are the detailed features of the meeting and event spaces?
The business offers a variety of meeting room sizes, including small rooms, medium rooms, and a large boardroom. The Babbage space is specifically mentioned as fully modular for talks, workshops, and conferences. Meeting rooms come with LCD displays, projectors, and AV systems, with prices ranging from $40 to $150 per hour depending on the size.
How can I contact Basestation?
You can reach Basestation by phone at 0800 000 577 or by e-mail at info@basestation.co.nz.
What is the official website of Basestation?
The official website of Basestation is basestation.co.nz.
How is Basestation rated on Trustburn?
On Trustburn, Basestation has a rating of 4.1 out of 5 based on 10 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
The website of this company is user-friendly and informative. It provides all the necessary details without overwhelming the visitors. I was impressed with the service and the professionalism of the staff. Definitely a great experience!
I had the opportunity to work with Basestation, and I must say, it was an average experience. The website was decent, but the customer service could've been better. Overall, not bad, but room for improvement.
I recently utilized Basestation's services and I must say, I'm impressed. The website was easy to navigate and provided all the necessary information. The customer service was excellent, and the staff was extremely helpful throughout the process.
👍 The Basestation website is excellent! It's easy to navigate and has all the information you need. The customer service is top-notch as well, providing prompt and efficient assistance. Highly recommended! 👍
I recently had the chance to work with this company. The website was user-friendly, providing all the necessary information. The customer service was outstanding, and the staff was very professional in assisting me. Definitely recommend!
Basestation exceeded my expectations! The website was user-friendly, providing a seamless experience. The customer service was incredible, and the staff was helpful throughout. I cannot recommend them enough! 👍
👍 Basestation is an excellent company to work with! The website is top-notch and provides all the needed details. The customer service is outstanding, and the staff is very helpful. I had a great experience overall! 👍
👍 Basestation is an excellent company to do business with! Their website is top-notch and the customer service is outstanding. I was amazed by their prompt assistance and attention to detail. Highly recommended! 👍
I had an average experience with Basestation. The website was easy to navigate and had all the information I needed. The customer service was decent, but nothing exceptional. Overall, I would say it's a decent company to work with.
News
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
Widgets
Get the widget for your site →About Basestation
The communication and technology space. Where enterprising people & ideas come together.
Providing the facilities & connections you need to thrive.
- Website
- basestation.co.nz
- Phone
- 0800 000 577