I thank the 50-year-old bleached blonde for her pleasant welcome. I love to be yelled at in the morning without any polite words. This agency understood, before anyone else, that putting customer relations at the center was useless.
Next time I would bring a coffee to your switchboard ... spend more than 20 minutes waiting while she chats with people, waiting for a queue to form and me like others left. The staff of the People's Bank is disappointing.