The information provided for Back To Back Moving is impressive, particularly the focus on W-2 crews and the flat written rate. Knowing that the company owns its own trucks and handles long-haul jobs without broker handoffs is reassuring. The detailed coverage of local neighborhoods and traffic patterns shows genuine local expertise. However, while the promise of a two-hour arrival window is attractive, it is not entirely clear what happens if the truck is delayed due to severe weather, which is common in Indiana. Also, the pricing structure seems straightforward, but the specific costs for packing services are not itemized, leaving room for potential ambiguity upon final invoice. Despite these minor points, the overall offering appears reliable and well-structured for local moves.
Questions about Back To Back Moving
What is Back To Back Moving?
Back To Back Moving is an Indianapolis relocation crew founded in 2013 by Tyler Brennan that operates its own six trucks and W-2 crews across Marion, Hamilton, Johnson, Hendricks, and Boone counties. The company provides local and long-distance moves, including residential, apartment, condo, piano, and senior moving assistance, with a focus on flat written rates and no outside carrier handoffs. It serves areas from Broad Ripple and Fountain Square to Carmel, Fishers, and Westfield, and handles routes to Chicago, Cincinnati, Louisville, Columbus, St. Louis, and Detroit.
What makes Back To Back Moving different from other Indianapolis movers?
The business differentiates itself by running paired crews that work back-to-back through the busy season, ensuring every job is packed, driven, and unloaded by the same Indianapolis company without a broker handoff. Unlike referral networks, they use only uniformed, background-checked employees on payroll, and they lock every price in writing before a single carton leaves the customer's doorway. This model eliminates the scramble of day-labor crews and prevents price climbing at the curb.
What are the specific hourly rates and flat rate ranges for local moves?
Pricing starts at $115 per hour for a 2-mover crew and $155 per hour for a 3-mover crew, both requiring a 2-hour minimum and including the truck, pads, and dollies. Flat written rates range from $475 to $725 for studios and 1-bedroom units, up to $950 to $1,550 for 2-bedroom homes, and $1,750 to $2,800 for 3-bedroom residences. Long-distance jobs out I-65 toward Chicago or down I-74 to Cincinnati are also bound by a written total with no extra tacks at delivery morning.
How can a customer get a quote or book a move?
Clients can book a free quote by filling out the online form with their two ZIP codes, move date, and home size, or by emailing [email protected] where Audrey in the office replies the same business day. In-person walkthroughs are available at the Keystone Avenue office between Broad Ripple and Glendale during open hours, Mon–Sat from 7am to 7pm. The fastest way to get a price is the free quote form, which returns a flat written rate back within the business hour.
What licenses, insurance, and key personnel operate the business?
The company is fully licensed and insured as an Indiana household-goods carrier with Indiana URC authority on file for intrastate work, plus US DOT and MC authority for interstate jobs. Every job carries $1M in cargo coverage, and the crew includes a dispatcher named Cole Bryant who routes dawn starts through I-65, I-69, I-70, and the I-465 loop. Audrey Lehman, the office manager, writes and locks flat quotes while Trevor Walsh leads crew chiefs on residential and historic-home jobs.
Where is the business located and which specific neighborhoods does it serve?
The office is located at 5500 N Keystone Ave, Suite 200, Indianapolis, IN 46220, and can be reached by phone at 8882789005. The business operates out of a Keystone Avenue yard and serves the Indy metro, including specific neighborhoods like Lockerbie Square, Meridian-Kessler, and the Mass Ave loft buildings. The team also handles smaller box trucks for brick one-ways through Fountain Square and Herron-Morton.
How long has the business existed and what weather protection measures are used?
The company has been operating since 2013, building a roster of uniformed, background-checked employees who build quotes, load basements, and reassemble furniture. They use floor runners, shrink wrap, pad-wrapped dollies, and a weather-radio watch to protect heat-sensitive pieces from cold and condensation during Midwest weather events. Climate-controlled storage stands by across Indianapolis and central Indiana the moment a Hamilton County closing slides a day.
What do reviewers praise about the service?
Some users on Reddit say that the company's flat written rate model prevents the scramble of day-labor crews and eliminates price climbing at the curb. Reviewers praise the crew's ability to handle specific local streets block by block, from Carmel two-story Colonials to Salesforce Tower high-rise condos and Lockerbie Square Victorians. The team reads Marion, Hamilton, and Johnson County streets by feel, adapting to severe-weather loadouts and tight cobblestone curbs.
How does the pricing and loading process work step by step?
The process involves picking the rate that fits—hourly for smaller or unpredictable jobs, or a flat written number for larger moves. Truck, pads, and dollies are included either way, with no separate fuel line or equipment fee tacked on. The crew arrives with floor runners, shrink wrap, and pad-wrapped dollies to ensure weather grit stays off the hardwood during the loadout.
What are the practicalities for booking and opening hours?
Booking is most comfortable two to three weeks in advance, though month-end, the first weekend of any month, and the IUPUI, Butler, and UIndy turnover in May and August fill up fastest. If a date is tight, the team holds a few crews open for short-notice jobs, and Audrey can be reached directly via email or the quote form. The office handles the entire relocation from the first basement carton to the last gun safe carried up the stair.
How does the company handle Midwest weather and severe weather loadouts?
The business handles severe-weather loadouts from April through June tornado warnings to January ice storms off Lake Michigan and thick August humidity. They schedule winter relocation slots after salt trucks have cleared the side streets along Keystone and 38th to make it easier on the box truck and safer for hardwood. The crew rolls up with floor runners, shrink wrap, and pad-wrapped dollies to protect the load during these conditions.
Who are the typical clients and what types of relocations do they handle?
The company serves a wide range of clients including Eli Lilly hires shifting closer to the downtown corridor, IU Health Methodist clinicians moving north toward Carmel, and longtime homeowners trading a finished basement for a Fishers ranch. Students cycling Mass Ave apartments and households leaving the metro for Chicago or Louisville also pick up the long-distance lanes. The crew is built for the Pacers and Colts corridor, Salesforce Tower, and Mass Ave high-rise loadouts.
How can I contact Back To Back Moving?
You can reach Back To Back Moving by phone at 8882789005 or by e-mail at info@backtobackmoving.com.
What is the official website of Back To Back Moving?
The official website of Back To Back Moving is backtobackmoving.com.
How is Back To Back Moving rated on Trustburn?
On Trustburn, Back To Back Moving has a rating of 4.3 out of 5 based on 3 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
I really appreciate that they use their own W-2 movers instead of subcontractors. It feels much safer knowing the crew is local and trained by the company owner, Tyler. The flat rate is a huge plus too.
The distinction between their W-2 employees and day-labor crews is a strong operational detail, ensuring consistency.
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Back To Back Moving is a moving company based in Indianapolis that provides local and long-distance relocation services. The company offers residential moves, apartment and condo moves, full packing, storage, piano moving, loading and unloading, and senior moving assistance. It operates with its own trucks and W-2 employed crews out of a Keystone Avenue yard and serves areas across Marion, Hamilton, Johnson, Hendricks, and Boone counties in Indiana. The company also handles routes to and from cities such as Chicago, Cincinnati, Louisville, Columbus, St. Louis, and Detroit, and it provides flat-rate written quotes.
- Website
- backtobackmoving.com
- Phone
- 8882789005
- Address
- 5500 N Keystone Ave, Suite 200, Indianapolis, IN 46220