AZE

AZE is a delivery service operating in Kigali, Rwanda, that provides on-demand and scheduled delivery of food, groceries, and everyday essentials. Customers can place orders through a mobile app available on the App Store and Google Play, pay securely, and follow their delivery in real time with live map tracking. The company works with vetted vendors and trained riders, and currently serves the Gasabo, Kicukiro, and Nyarugenge districts of Kigali. It is positioned as a local delivery platform built around Rwandan roads and communities, with most deliveries completed within 20 to 60 minutes.

Stores on AZE take orders every day from 06:00 to midnight. You can order for delivery or pick up from the store yourself. The delivery fee depends on the distance from the store to you, and you see it on every store and again at checkout before you pay. Parcel prices depend on the vehicle, the weight, and the distance.

You can pay with mobile money: MTN MoMo or Airtel Money. You must approve the payment on your phone, and your order goes straight to the store after approval.

AZE delivers across Kigali. You add your address in the app to see the stores that deliver to you, along with the fee for each. If you are outside Kigali, you can tell the company your city so they know where to go next.

Restaurants, supermarkets, and riders in Kigali can join AZE. To get started, choose 'My business' or 'Deliver with AZE' in the contact form. The company replies by email, usually within one working day.

The website mentions that a parcel price depends on the vehicle, the weight, and the distance. A delivery fee also depends on the distance from the store to the customer's location.

Users can order meals from Kigali restaurants, groceries from supermarkets, and parcels sent across the city. You can also pick up from the store yourself instead of having it delivered.

The contact email provided on the website is support@azeapp.rw. The company states they reply by email, usually within one working day.

The business phone number listed in the profile is +250782195474. This number is associated with the AZE delivery service in Kigali.

The website includes a privacy policy link and terms of service link in the footer. It also mentions a privacy policy when users submit a message via the contact form.

The website states that the company works with vetted vendors and trained riders. This vetting process is part of their operational model for delivering food, groceries, and parcels.