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Questions about Authentic Stone

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What is Authentic Stone?

Authentic Stone is a UK-based supplier of premium natural stone tiles and custom stonework, specializing in marble, limestone, and mosaic products for residential and commercial projects. Founded in 2007 by Evrim Bas, the company sources materials from regions including Italy, Spain, Portugal, Greece, Turkey, Egypt, Brazil, Germany, Oman, and Ukraine. They operate a warehouse and showroom located at Unit D2 Ranalah Estate, New Rd, Newhaven BN9 0EH, UK, serving customers across the UK and internationally.

What product categories and collections can I explore on their website?

The business offers a wide range of product categories including herringbone marble tiles, chequerboard marble tiles, stone mosaic tiles, and spa luxury bathroom tiles. Customers can explore new arrivals, exclusive offers, and design inspiration through their online collection, which features handcrafted mosaics and artistic excellence in stone slabs.

How does the ordering and dispatch process work for different delivery speeds?

Orders placed before 1:00 pm are processed immediately and can be dispatched the same day, while economy service deliveries typically arrive within 3-5 working days. Next day service orders are delivered on the following working day, though haulage companies cannot always specify an exact delivery date for economy shipments.

What are the warehouse and showroom opening hours and location details?

The company operates from a warehouse and showroom in Newhaven, with opening hours Monday to Friday from 8:00 am to 5:30 pm. Saturdays, Sundays, and bank holidays are closed, though appointments can be arranged for Saturday visits to the site.

What are the key delivery restrictions and procedures for damaged goods?

Delivery drivers drop off goods at the nearest convenient point on the site, and customers must be present to receive the order to avoid redelivery charges. All products are insured against breakages, but customers must clearly state any damage on the delivery note to ensure a speedy response from customer services.

What additional services and advice are offered alongside standard tile sales?

The company provides specialist advice on installation, adhesive and grout selection, sealing, and maintenance to ensure the longevity of the stone products. They also offer custom stonework services and samples for customers planning specific projects.

What is the history and founding story behind Authentic Stone?

The website states that the company was founded in 2007 by Evrim Bas, who previously worked in a stone factory in Turkey where he discovered his lifelong passion for natural stone craftsmanship.

How can customers stay updated on new collections and offers?

Customers can subscribe to receive design inspiration and special offers via email, with the option to unsubscribe at any time. The company also provides links to privacy policies and terms for their newsletter subscribers.

Who is the target audience for Authentic Stone's products and services?

The company supplies materials for both residential and commercial projects, emphasizing quality, authenticity, and dedication to craftsmanship in their sourcing and selection process.

How does Authentic Stone ensure the quality and variety of their imported stones?

The website mentions partnerships with suppliers from renowned stone-producing regions to ensure variety and authenticity, catering to diverse project needs across the UK and globally.

What official registration and tax identification numbers are provided by the business?

The company registration number is 07962075 and the VAT number is 134274722, which are listed in the footer of their website for transparency and verification purposes.

How can I contact Authentic Stone?

You can reach Authentic Stone by phone at 01273516162.

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About Authentic Stone

Authentic Stone offers marble tiles, limestone tiles, and natural tiles for sale. The website presents these as product categories under the Authentic Stone brand. Based on the available text, the company is a supplier of natural stone tile products.