Ats 35

Ats 35 is a French outsourcing company based in Saint-Grégoire, Brittany, specializing in externalized telephone reception and telesecretariat services. They have been operating for over 30 years and serve sectors including medical and paramedical professions, legal cabinets, hotels, and public authorities. Their services help businesses manage incoming calls, extend opening hours, and relieve their internal staff without additional hiring.

The company explicitly lists medical and paramedical professions, legal cabinets, hotels and restaurateurs, syndics and social landlords, and public authorities as their primary target sectors. They also mention SMEs, ETIs, and corporate headquarters as clients who can benefit from their call management solutions.

Ats 35 uses an application called Callibri for message notifications, which is available on both the Apple Store and Google Play. This tool allows clients to receive messages via email, SMS, or through a web/mobile interface, and includes features like archived messages, an integrated agenda, and instant messaging.

According to their own website, Ats 35 achieves a 95% call answering rate with a smile in less than three rings. They emphasize listening during call processing to ensure perfect understanding of client expectations.

The service operates from Monday to Friday between 8:00 AM and 7:00 PM, and on Saturdays from 8:00 AM to 12:00 PM. These hours are designed to cover peak times for various professional sectors.

To get started, clients can fill out the contact form on the website, which requires their name, company name, email, phone number, and a description of their request. Once submitted, the team promises to get back in touch as soon as possible.

The call center is located at Parc Edonia, Building M, Rue des Iles Kerguelen, 35760 Saint-Grégoire. This location is part of the Edonia business park.

The business phone number for Ats 35 is 02 99 23 64 64. This number is listed on their website and in their Trustburn profile for inquiries and appointments.

They claim to help clients not miss any calls, extend opening hours, relieve their receptionists or assistants, and optimize incoming call flows. They also promise clear and transparent pricing even for small structures.

Callibri includes notification of new messages, archived messages, an integrated agenda, instant messaging, and management of all contacts. It also allows updates to instructions and displays the organizational chart of the client's structure.

Ats 35 has a Trustburn rating of 4.2 out of 5 stars based on 9 reviews. The reviews are recent, with the latest dated September 17, 2023, and the earliest in the list from January 22, 2023.

The company states that they offer clear, transparent, and accessible pricing, specifically noting that it is available even for small structures. They emphasize that no additional hiring or training is required for their clients.

After a call, the recorded messages are sent to the client via email or SMS, or they can be consulted through the Callibri application. Clients can also update their instructions and view the organizational chart of their structure within the platform.

Callibri includes a feature for the management of all contacts, allowing clients to keep their contact lists up to date and integrated with their business operations.

The official website of Ats 35 is ats35.fr.