Aqua Tech

Aquatech Solar Technologies Pty Ltd, trading as Aqua Tech, is an Australian company established in 2009 that designs, engineers, and distributes high-efficiency heat pumps across Australia. The business offers models such as the BOOST/X4, RAPID/X6, DYNAMIC/X8, and VOLT/X10, providing sizing guides and energy tariff information to help customers make informed decisions.

The company's technical helpline is 1300 769 904, operating from 9:00am to 4:00pm AEST on Monday through Friday. Customers can also reach the support team via the email address info@aquatechheatpumps.com.au or by visiting their office located at U2/94-96 Kortum Drive, Burleigh, QLD, 4220.

Aquatech heat pumps are backed by a five-year replacement warranty that covers the tank, electronics, and refrigeration. If any components fail within this period, the company supplies a new system free of charge, though complete terms are detailed in the owner's manual.

The business ships goods exclusively within Australia using third-party delivery providers, with standard delivery timeframes ranging between 2 to 10 business days. Rates are determined by the chosen product and delivery location and are itemized on the invoice during checkout.

The RAPID/X6 model uses R290, a 100% natural refrigerant that contains no ozone-depleting substances and has zero global warming potential. This design choice aligns with the company's focus on creating sustainable and environmentally friendly hot water solutions.

Aquatech states that their systems require no ongoing maintenance or anode changes, and the tank is constructed from vitreous enamel with a current impressed electronic anode for maximum protection. Additionally, the units feature a built-in memory that retains all timers and settings even if power is lost.

The company offers a running cost calculator to help customers compare annual expenses between their heat pumps and traditional hot water systems. This tool aims to demonstrate how switching to a heat pump can save hundreds or even thousands of dollars in running costs over time.

Aquatech provides a range of support documents, including owner manuals, sizing guides, and engineering information, accessible through their website. They also offer a buyer's guide and model selector to assist customers in choosing the right system for their needs.

If an ordered item is unavailable or the company cannot fulfill an order, they notify the customer within two business days. Options include arranging an alternative item, placing a backorder, or issuing a full refund.

The company's FAQ section addresses common questions such as whether heat pumps need direct sunlight, how they operate in cold temperatures, and the expected system lifespan, which is approximately 10-15 years.

Aquatech Solar Technologies Pty Ltd has an ABN of 68 136 584 328 and is registered at their Burleigh address. They emphasize that their heat pumps are supported by a network of trade professionals selected for their expertise and customer service.

The business does not usually provide refunds for changes of mind or wrong decisions; refunds are eligible only if goods are faulty, wrongly described, different from the website listing, or do not perform as expected.

Aquatech's website mentions that their systems have been tested down to -5°C and will still produce the required volumes of hot water, ensuring reliable operation even in colder Australian conditions.

The company's About Us page highlights their commitment to innovation, including the recent introduction of greener refrigerants and maintenance-free protection anodes to refine their products.

The official website of Aqua Tech is aquatechheatpumps.com.au.