Michael Fonseca
I love Alterna Bank! ๐ Their website is easy to navigate and they offer a wide range of services. The customer support is always helpful and friendly. I'm very satisfied with my banking experience so far!
Questions about Alterna Bank
What is Alterna Bank?
Alterna Bank provides both e-banking and brick-and-mortar banking services to clients across Canada, offering products like high-interest eSavings, no-fee eChequing, and mortgages.
What specific investment products does Alterna Bank offer?
The bank offers a 2-year eTerm deposit with a guaranteed return rate of 2.85% for deposits between $500 and $500,000, alongside a 3-year option at 3.10%.
How can clients access Alterna Bank's services?
Customers can access Alterna Bank's services through its website, mobile app, or by visiting physical branches and ATMs located across Canada.
What banking solutions are available for small businesses?
The bank provides specialized services for small businesses, including Small Business eChequing, payment processing, payroll solutions, and loans ranging from $500 to $300,000.
What are the personal contact centre hours?
Alterna Bank operates a dedicated contact centre for personal customers with hours from 8:00 am to 8:00 pm ET on weekdays and 9:30 am to 4:00 pm ET on weekends.
What is the current prime rate and when was it last updated?
The bank's prime rate was updated to 4.70% on October 30th, 2026, following a 0.25% increase in the Bank of Canada key interest rate.
Is Alterna Bank insured?
Alterna Bank is a member of the Canada Deposit Insurance Corporation (CDIC), which provides protection for eligible deposits.
When is the next scheduled maintenance for online banking?
The bank's website is scheduled for maintenance on Sunday, November 15th between 12:00 am and 3:00 am ET, during which online and mobile banking will be unavailable.
What do recent reviewers say about Alterna Bank?
Reviewers on Trustburn consistently praise the bank's user-friendly website, wide range of services, and responsive, helpful customer support.
What is the current Trustburn rating and review count?
As of the latest data, Alterna Bank holds a Trustburn rating of 4.1 out of 5 stars based on 12 customer reviews.
How is Alterna Bank mentioned in online discussions?
Some users on Reddit mention Alterna Bank as a free account option when comparing it to competitors like BMO, EQ, and Wealthsimple.
What ATM networks does Alterna Bank provide access to?
The bank offers surcharge-free ATM access through The EXCHANGEยฎ Network in Canada and over 3,000,000 terminals via ACCEL Networks and Allpoint Network in the United States.
How quickly can a new customer start using Alterna Bank?
Alterna Bank allows customers to open an account in minutes and get free access to digital banking features immediately upon joining.
What is the dedicated number for lost or stolen debit cards?
The bank provides a 24-hour toll-free number at 1.888.807.4101 specifically for lost or stolen debit cards.
Does Alterna Bank offer accounts for first-time homebuyers?
Alterna Bank offers a First Home Savings Account as part of its registered plan options for new homebuyers.
AI-generated from reviews on this page. Verify anything important with the company directly.
Tiffany Rivera
Alterna Bank is fantastic! ๐ Their website is easy to use and they offer great services. The customer support is top-notch and they always go above and beyond to assist their customers. I couldn't be happier!
Ron Adams
I recently switched to an online bank and chose Alterna for its great reviews. I'm happy to say that the positive feedback was accurate. Their website is user-friendly, and their customer service has been excellent. I would recommend them!
Keri Jacobs
Alterna Bank has exceeded my expectations! Their website is intuitive and offers a wide range of banking services. The customer service is excellent and they always respond promptly to any inquiries. I'm very impressed!
Brad Konen
I recently switched to Alterna Bank and it has been a positive experience. Their website is user-friendly and they offer a wide range of services. The customer service has been excellent, and I appreciate their responsiveness. Highly recommended!
Clara
I recently switched to an online bank and chose Alterna. They have a user-friendly website with all the features I need for my banking needs. Their rates are competitive, and I appreciate the convenience of managing my accounts online. I highly recommend them!
Gennevive Jonas
๐ I love Alterna Bank! Their website is easy to navigate and they offer a wide range of banking services. The customer support is always helpful and friendly. I highly recommend them to anyone looking for an online bank!
Rick Darling
I recently started using an online bank and it has been a game-changer. Alterna Bank has a great website with all the features I need, and their customer service is responsive and helpful. I'm glad I switched!
Vinay Victor
Overall, I had a great experience with Alterna Bank. The website was easy to use and navigate, and they offered a wide range of banking services. The customer service was excellent, and the staff was knowledgeable and helpful. I would definitely recommend Alterna Bank to others.
Dermot McKeogh
I'm really impressed with Alterna Bank! ๐ Their website is user-friendly and they offer a variety of useful banking features. The customer service is excellent and they always respond quickly to any inquiries. Highly recommended!
Sandvik Orleans
Alterna Bank is an excellent choice for online banking. Their website is intuitive and user-friendly, and their customer service is top-notch. They offer competitive rates and a variety of services. I'm happy I made the switch!
Greg Yocco
I recently switched to Alterna Bank and it has been a great decision. Their website is easy to navigate, and they offer a variety of services. The customer support has been excellent, and I'm very satisfied with their overall service.
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Get the widget for your site →About Alterna Bank
Alterna Bank offers e-banking as well as brick-and-mortar banking to clients across Canada.
- Website
- alternabank.ca
- Phone
- 18665600120