Alpinestars USA

Customer Service is garbage, no help after dropping 600 on boots, there boots are garbage and trash quality, never had issues till recent, spend your money on fox racing or gaerne , GARBAGE

The place is only distributory of products. It does not have a retail store. It is a fact to take into account, since one searches in google said mark and points it as a point of sale.
The truth is that I expected to have a place to buy the products of this excellent brand, a pity that does not count on this.

their expensive high end gloves (1-ZX Glove) will last 8 times and then this:

Very helpful, returned my call and explained to me everything I need to know about the Tech Air 5. Great group of people! Thank you for the support!

Here is a very detailed and comprehensive review of Alpinestars. Mainly geared toward an online experience.

The gear alpinestars sells for women is probably the most comfortable.

That's about it.

I bought a pair of Alpinestars riding boots online through Revzilla last year, these boots were awesome, and I loved riding in them, until I realised, these boots had a major manufacturing defect.

While riding in April of this year I noticed my foot was being smashed when I rode, thinking nothing of it until May when I got back from a road trip I felt the inside of the right (brake side) boot, I found that because of the poor manufacturing of this boot the seam between the reinforced shift pad (by the way doesn't need to be in this side since it's the brake side) and the leather toe was cutting into the top of my foot, causing cuts on my right foot.

I contacted alpinestars as well as Revzilla regarding this issue this month (June).

Alpinestars immediately told me to email the warranty center, which I did. I was no longer under warranty because I missed the cut of date by about two weeks. The warranty representative never apologised for the defect and was very short, providing very little customer service, just stating send the boots back and you can exchange for In-store credit.

I spoke to another costumer service representative, mike, over the phone, explained the situation. Mike said there was nothing he could do and to contact the warranty rep once again to get more info.

Mike had no customer service skills, had this been a customer caused issue I could understand his attitude, but this was clearly a manufacturing issue.

Alpinestars is not willing to take care of their customers, or be understanding when a customer says they dont want to buy another item from them when clearly the item was literally making them bleed.

I loved these boots, and the look and feel of alpinestars gear, but now I will no longer consider Alpinestars in the future. Not only due to the possibility of a manufacturing issue, but mainly because alpinestars doesn't care about their customers, and they don't have any customer service skills. This customer service experience has been the worst I had ever had.

Best
Never been there but looks lit