Brendan Hurley
What reviewers say about Alorica
Customers generally describe the customer service as excellent, highlighting that representatives are prompt, friendly, knowledgeable, and professional in resolving inquiries.
What does Alorica do?
Alorica is a certified minority-owned business process outsourcing company that serves as a digital customer experience partner for innovative companies worldwide.
Are there any complaints about Alorica?
The reviews on file do not mention specific complaints, with only one brief review stating that service could improve.
What do people say about Alorica outside Trustburn?
Outside of Trustburn, discussions indicate that Alorica is a common first employer for some workers and involves standard onboarding procedures like submitting employee details and valid identification.
AI-generated from reviews on this page. Verify anything important with the company directly.
Kris Bushover
The service offered by Alorica is top-notch. I contacted their customer support and was pleasantly surprised by how quickly they addressed my concerns. The representatives were courteous and understanding. I appreciate their professionalism and attention to detail.
Michael Lopez
👍 Alorica is doing a fantastic job with their customer service. I had a query and they quickly resolved it for me. Their representatives are always polite and helpful. I am really satisfied with their service. Keep up the good work, Alorica! 👏
Sarah Person
🙂 Alorica has exceeded my expectations in terms of customer service. The representatives are always prompt in responding to inquiries and resolving any issues. I am impressed by their professionalism and dedication to customer satisfaction. I would highly recommend Alorica to anyone in need of reliable service.
James Trout
The customer service provided by this company is excellent. I had a few inquiries about my order and they were handled promptly and professionally. The representatives were friendly and knowledgeable. I am impressed with Alorica's dedication to customer satisfaction. Highly recommended!
John Doyle
I had a question regarding my recent purchase and reached out to Alorica. The representative I spoke to was extremely helpful and friendly. They addressed my concerns and provided me with the information I needed. I am pleased with the level of service provided by Alorica.
Jennifer Banda-
I am highly impressed with the level of customer service provided by this company. Alorica goes above and beyond to ensure customer satisfaction. The representatives are always friendly and knowledgeable. They handle any issues or inquiries promptly. Alorica is definitely a company I trust and would recommend to others!
Sarah Harris
I have had a great experience with Alorica. The customer service is outstanding and the representatives are always polite and helpful. I have never had any issues with my orders and the shipping is always fast. I highly recommend Alorica to anyone looking for a reliable and trustworthy company.
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Get the widget for your site →About Alorica
Alorica, the largest, certified minority-owned BPO is the digital customer experience partner of choice for innovative companies all over the world.
Alorica is a leading global provider of customer experience solutions. The company has been in operation for over 20 years and has established itself as the largest, certified minority-owned BPO in the world. Alorica's mission is to help businesses deliver exceptional customer experiences that drive growth and loyalty.
With a workforce of over 100,000 employees across 14 countries, Alorica offers a wide range of services to its clients. These include customer service, technical support, sales, collections, and back-office processing. The company serves clients in various industries such as healthcare, retail, telecommunications, financial services and more.
One of the key strengths of Alorica is its focus on innovation. The company leverages cutting-edge technology to provide customized solutions that meet the unique needs of each client. This includes AI-powered chatbots that can handle routine inquiries and free up human agents to focus on more complex issues.
Another area where Alorica excels is in its commitment to data security and compliance. The company adheres to strict industry standards such as PCI DSS (Payment Card Industry Data Security Standard) and HIPAA (Health Insurance Portability and Accountability Act). This ensures that sensitive customer information is protected at all times.
Alorica's success can be attributed in part to its strong corporate culture. The company values diversity and inclusion and strives to create an environment where employees feel valued and supported. This includes initiatives such as employee resource groups (ERGs) which provide networking opportunities for underrepresented groups within the organization.
In addition to providing exceptional service to clients, Alorica also gives back to the community through various philanthropic initiatives. These include partnerships with organizations such as Feeding America®️and Boys & Girls Clubs of America®️to address food insecurity among children.
Overall, Alorica stands out among BPO providers for its commitment to innovation, data security/compliance standards,and corporate social responsibility initiatives.Their dedication towards delivering exceptional customer experiences makes them an ideal partner for businesses looking for reliable outsourcing solutions that drive growth while maintaining high levels of quality control throughout their operations..
- Website
- alorica.com
- info@alorica.com
- Address
- 5161 california avenue
- Categories
- Outsourcing/offshoring