Alaiko

Alaiko is Europe's leading logistics operating system that enables e-commerce SMEs by providing access to a wide range of fulfillment services through one platform. It connects e-commerce shops, ERP-systems, fulfillers, and shipping providers on a single logistic-as-a-service platform. The company was founded in 2017 in Berlin and now supports over 500 DTC brands across Europe.

Zenrush is Europe's first Prime equivalent for online shops, offering marktgünstige (market-favorable) shipping conditions. To use Zenrush, customers must be Zenfulfillment clients with products stored in their Fulfillment Center. Users can activate Zenrush quickly by embedding the Zenrush Front-End Badge and setting up the shipping option in their shop system.

Zenrush provides a reliable 1-day delivery across the entire German mainland. Customers typically have until 18:45 to place orders and receive their package the next working day. The service is currently available only in Germany and offers precise delivery dates to customers.

Zenfulfillment operates a network of 13 modern logistics hubs across Germany, Poland, Spain, France, Italy, Belgium, Bulgaria, and Hungary. Key hubs include Erfurt (APF), Stettin (SZC), and Milton Keynes (UK). These strategically placed locations aim to deliver within 1–2 days to customers throughout Europe.

The company uses ZenOS, a logistics operating system that runs every order, inventory, and shipment across all hubs and channels. This system allows users to control all operations from a single place without needing their own warehouse, providing full visibility and steering capabilities.

Zenfulfillment works with all leading parcel carriers to ensure the best price-performance ratio. The specific carrier used is decided on a case-by-case basis to guarantee the most suitable provider for each individual order.

The main warehouse is located in Nesse-Apfelstädt near Erfurt, Germany. The exact address can be found in the Anlieferbedingungen (delivery conditions). Other hubs operate in various cities including Roissy en France and Łozienica, Poland.

Zenfulfillment has over 170 team members, including logistics, operations, software development, and customer operations. They handle more than 30 million articles annually across 226,000 square meters of logistics space.

The company integrates with major e-commerce platforms including Shopify, WooCommerce, Shopware, Billbee, Xentral, and Lightspeed. These integrations allow seamless connection between the shop and the fulfillment system.

Zenrush shipping is generally free for end customers. However, the average shipping cost price for merchants increases by 0.80€ to 1.20€ depending on customer ordering behavior. Some merchants cover these costs, while others tie the option to a higher minimum order value.

The Trustburn rating is 3.9 out of 5 based on 12 reviews. The rating split includes several 5-star and 4-star reviews, with some 3-star ratings as well. All reviews are from 2022 to 2023.

Reviewers frequently praise the user-friendly website, fast delivery, and excellent customer service. Many mention the high quality of products and the ease of navigating the site. Some users also highlight the helpfulness and responsiveness of the customer support team.

Some reviewers mention a minor issue with an order that was resolved quickly and efficiently by the customer service team. Despite this, most users express satisfaction with the overall experience and the quality of the products.

To get started, users can contact the sales team at sales@zenfulfillment.com or call +49 30 577 146 050. The business hours are Monday to Friday from 09:00 to 18:00. The website also offers a demo appointment for the ZenOS system.

The company states that once goods arrive at their warehouse, they can typically begin shipping within 3-5 working days. The exact time to start shipping depends on the specific requirements and the volume of goods sent to the warehouse.