Ai-Assists

Ai-Assists is a UK-based flight booking platform that searches for one-way or return flights for adults, children, and infants across economy, premium economy, business, and first class cabins. It emphasizes transparent pricing by displaying airline fares, its own fees, and baggage and seat selection costs separately. The service allows users to hold fares, manage bookings, and access AI-generated trip ideas.

The booking process involves searching for flights by entering departure and arrival cities, selecting passenger types and cabin classes, and then choosing to either pay instantly for confirmation or hold a fare for £10 if the option is available. Once a booking is made, users can add extra bags and select seats at checkout, or manage these additions later through the Manage Booking section if the airline permits it.

Ai-Assists operates as a booking agent that searches across many airlines and arranges bookings on behalf of customers through its partners. When a user books through the platform, their contract of carriage is directly with the airline, meaning the airline handles flight operations, delays, cancellations, and baggage handling.

The platform charges a booking fee ranging from £8 to £15 depending on the flight price, a variable service fee based on the flight price, and a £5 fee per extra bag or per selected seat. Additionally, a £15 change service fee applies when completing an online flight change, on top of any airline change amount.

Users can hold a fare for £10, which is credited back if they pay to confirm the booking, but kept if they cancel the hold. If a customer cancels a paid ticket and a refund applies, Ai-Assists refunds the airline flight portion but retains its platform fees for work already done.

The platform serves UK-focused travelers and provides prices in GBP, allowing searches for flights to destinations such as Amsterdam, Paris, Dublin, Barcelona, Madrid, Rome, New York, Dubai, Tokyo, Bangkok, Lisbon, Cape Town, Berlin, Athens, Vienna, Copenhagen, and Stockholm.

Ai-Assists differentiates itself by offering a clear price breakdown that separates the airline ticket from its own fees, along with AI-powered trip ideas to assist with planning. The website also includes standard sections for terms, privacy, and contact information to ensure transparency.

The platform allows users to change flights online when permitted, enabling modifications to the cabin, dates, or both legs of a return trip in a single action. This flexibility is part of the service offered alongside instant confirmation or fare holding options.

Ai-Assists provides a 'Good to know' section on its website that includes practical advice such as ensuring a passport has at least six months left, using a GHIC card for Europe, and limiting liquids to 100ml for security checks.

The service is designed for travelers seeking simple, transparent, and reliable flight booking with prices in GBP, acting as an intermediary between the customer and various airlines.

Customers can contact Ai-Assists for booking assistance by emailing bookings@ai-assists.com, which is the only business contact method provided in the profile.

The platform includes an 'About' page that explains its role as a booking agent, a 'How it works' section detailing the search and booking flow, and links to terms and privacy policies.

You can reach Ai-Assists by e-mail at bookings@ai-assists.com.

On Trustburn, Ai-Assists has a rating of 4.3 out of 5 based on 3 reviews.