Based on 7 reviews
Al-ahly computer equipment, operating as ACE, is a system integrator founded in 1996 that provides enterprise integration services, hardware sales, software sales, and power infrastructure solutions. The company specializes in integrating back office systems with front office service delivery channels and serves government, banking, and large private accounts. It operates as a partner and service center for Sedco CVM and Compuprint, and resells products from HP, DELL, Lenovo, Lexmark, and Xerox.
The business is well-suited for government entities, banks, and large accounts that depend on daily operations, as well as private sectors seeking hardware and software solutions. It specifically targets customers needing enterprise integration, hardware sales, and power infrastructure solutions across Egypt. The company positions itself as the system integrator of choice for these large-scale clients.
Customers can order products and services through the company's website at ace-egy.com or by contacting their customer service lines. The website allows users to browse products and send messages, while phone inquiries can be made to their main land line or mobile numbers. Flexible service models range from workshop repairs to onsite 24/7 services are available upon request.
The company offers flexible and customizable service contracts that are not one-sided, allowing terms to vary from workshop repair to onsite 24/7 support. Service agreements are designed to address all customer needs with flexible terms and conditions to ensure high levels of satisfaction. These contracts are adaptable to cover requirements from single sites to large governmental accounts.
ACE has been operating since 1996, making it over 25 years old in the hardware infrastructure and system integration sector. The company has grown from a single provider to a business with over 70 employees, half of whom are skilled technical engineers. It has maintained ISO 9001/2000 certification since 2003 for selling and servicing computer equipment.
Clients can reach the company via the land line +202-20800981, the fax number +202-20800831, or the email address info@ace-egy.com. The website also lists a mobile number at +2-01001644856 for direct contact during working hours. A contact form is available on their site for sending technical reports or messages.
Reviewers consistently praise the high quality of products like keyboards, mice, monitors, and printers, noting that items work perfectly and are responsive. Many customers highlight the excellent customer service, fast shipping, and the knowledgeable staff who help find the perfect laptop. The ease of use of the website and the smooth ordering process are also frequently mentioned as positive factors.
The company's own website states that it is a partner and service center for Sedco CVM and Compuprint, and a reseller for HP, DELL, Lenovo, Lexmark, and Xerox. It also provides power infrastructure solutions and sells all ranges of computer supplies. These specific partnerships and product lines are unique details from their official site.
ACE covers all of Egypt through its three branches located in Cairo, Alexandria, and Assiut, ensuring nationwide contract coverage. The Cairo branch is at 27 Mohamed Yousef St.- Nasr City, while the Alexandria branch is at 94 Taawneyat Smooha and the Assiut branch is at Helaaly st.- Tawfeeq tower. This extensive reach allows them to serve clients anywhere in the country.
The company's technical team consists of engineers trained in specialized centers in Europe and USA, with most being DELL certified. Their service center is authorized and certified by the Ministry of Industry, ensuring compliance with local standards. This certification and training background are key features of their operations.
The company maintains a 24/7 agreement with GMT360 International in the UK to support its technical team in case of repair delays. They also use a CRM solution to manage calls against engineer availabilities and skill sets to ensure high-quality service delivery. These measures are part of their technical support procedures.
The official website of Al-ahly computer equipment is ace-egy.com.
On Trustburn, Al-ahly computer equipment has a rating of 4 out of 5 based on 7 reviews.
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I recently purchased a new keyboard from this company and I am very happy with my purchase. The keyboard is of high quality and the keys are very responsive. The only downside is that the shipping took a bit longer than expected, but overall, I am satisfied with my experience.
I recently ordered a new mouse from Al-ahly computer equipment and I am extremely pleased with my purchase. The mouse is of high quality and works perfectly. The shipping was fast and the customer service was excellent. I would highly recommend this company to anyone in need of computer accessories.
The service provided by this company is top-notch. I purchased a printer from them and it was delivered promptly. The quality of the printer is excellent and it has been working smoothly since day one. I would definitely buy from them again.
👍 Al-ahly computer equipment is the best! I recently bought a new monitor from them and I am extremely satisfied with my purchase. The quality is amazing and the price was affordable. I would definitely recommend this company to my friends and family.
🙂 I am very satisfied with my purchase from Al-ahly computer equipment. The website was easy to use and the ordering process was smooth. The product I received was exactly as described and it works perfectly. I would definitely buy from this company again.
I’ve been a loyal customer of Al-ahly computer equipment for several years now and I have never been disappointed with their products or services. The staff is always friendly and helpful, and the website is easy to navigate. I highly recommend this company for all your computer equipment needs.
I had a great experience with Al-ahly computer equipment. The staff was knowledgeable and helped me find the perfect laptop for my needs. The website was user-friendly and easy to navigate. Overall, I would highly recommend this company to anyone in need of computer equipment.
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