Accent Maid Service, Inc.

Accent Maid Service, Inc. is a family-owned residential and corporate cleaning company operating in the greater Indianapolis area for over 45 years. They assign the same cleaner to every visit barring disruptions, use eco-friendly products, and offer deep-cleaning add-ons for refrigerators, ovens, cabinets, baseboards, and windows.

The office is located at 303 Congressional Blvd. in Carmel, IN 46033, and their technicians travel to Indianapolis, Fishers, Noblesville, Westfield, Zionsville, Lawrence, Geist, and anywhere in between.

Clients can provide garage codes, front door codes, or a tagged key for access. The company sends appointment reminders the day before via text and email, and a text is sent by the cleaner when they are on the way.

The business holds a Trustburn rating of 4.2 out of 5 from 11 reviews. The split includes multiple 5-star ratings, several 4-star ratings, and a few 3-star ratings, with the most recent review dated November 15, 2023.

Reviewers consistently praise the cleaners for being thorough, efficient, detail-oriented, professional, and friendly. Many note that the cleaners left homes looking sparkling, spotless, and fresh, with some mentioning they were impressed by the attention to detail.

Clients are asked to secure pets, put away dishes and food, leave out products they want used, and leave out clean sheets if they wish to have them changed. They should also secure important paperwork and toys.

Tips are often 15-20% and can be given to the maid or added to the payment. The company accepts cash, check, credit card, or Venmo, and clients are advised to let them know if a tip is being added.

If a client has concerns about the clean, they are encouraged to reach out so the company can make it right. The company states they take pride in their work and reputation, backing every service with a reliable satisfaction guarantee.

The company uses green and eco-friendly products that are safe for technicians and clients, and they are low odor. They will gladly use any products the homeowner prefers, such as a specific vacuum or personal cleaning supplies.

They revolutionize the guest turnover process by allowing property managers to store spare linens, sheets, and towels at their secure corporate headquarters. This helps eliminate logistical bottlenecks and maximize monthly occupancy for rental owners.

For moving out, they perform a meticulous pre-listing deep clean targeting high-traffic areas like windows, baseboards, and kitchen appliances. For moving in, they sanitize and refresh the space from top to bottom before the first moving box crosses the threshold.

They are fully insured and do not use independent contractors; all employees are hand-selected and complete a service training program. Every new hire cleans their home within a few days of starting to ensure they meet the standards.

During business hours, they respond right away to emails, texts, or calls. Appointment reminders are sent the day before via text and email, and a text is sent by the cleaner when they are on the way.

Clients can customize their routine visit with deep-cleaning add-ons like refrigerators, ovens, cabinets, baseboards, and windows. A detailed cleaning checklist is available on their website for both standard and corporate services.

They usually have two maids come for the first clean to give the home extra attention before regular cleanings happen. The team arrives within one hour of the scheduled time.