Acacia Energy

173424: Easy to use and understand. Great customer service! Joe was awesome

The customer representative was so professional, kind, and caring. She helped my come up with a solution to avoid s disconnection fee. Thanks again!

My representative was awesome. He was fast, knowledgeable, and professional. Acacia is an awesome company. Acct #174573

I called the first time to get service with them and the rep Vivian help me set up the account. I called again today 2/28/18 and after a few transfers I got her again on the phone and she helped me change my plan! She's an awesome person and really professional.! She should receive a raise!! Lol Thank you Vivian.

Bad service . Hung up when I wanted to get someone at the house on call

Amazing customer service and variety of plans to fit customer's needs. Truly caring for their customer's makes them stand out!

Joseph was more than a help I appreciate your fast response to my situation thank you so much.

Acacia energy makes getting electricity as easy as it gets! They keep their word and exceed expectations. With one easy text, my problem was solved. Timely and efficient as always...I was given the information I needed in just minutes leaving the rest of my day stress free! Thanks! Thank you Acacia as well for being a common sense and practical option for electricity against others and their contract and deposit requirements.

Jack was very helpful and very informative. He answered all my questions. He was very knowledgeable of his job. He had a good personality and I think he did an excellent job.

The whole prepaid to save money isn't the best. This week alone I have dropped 120 dollars. Every day its another 20-30 bucks. The first few weeks the payments were low. Now I'm using 70kws a day in a single bed apartment. I have nothing on and the days I have no power, I get charged for daily electricity. You'll be better off getting with a actual plan.

Spoke with Jack. Really knowledgeable about what is offered. Was fast and efficient. Very grateful

Acct # 177752
Luis was super helpful & friendly! I look forward to being with Acacia.

I had a great experience with Luis he was great and did a amazing job helping me..Thank u

Could not sign up online to register and start service. I had to call, but the customer service rep was very helpful and knowable about the service and options. Will see if they bill me correctly after I start. TBC

Has excellent customer service. They have always been willing to assist. Always there when I need them.

Candice Walker
Acct#159199

This is indeed a great company with same day service, so efficient. I would definitely recommend it to anyone because they really serve everyone s needs.

The worst prepaid light company ever and most expensive. My sister has lights with them and they charge her over $20 a day even when shes not home using electric.

Great customer service and great rates! I definitely will suggest acacia energy to family and friends 153976

I love this power company.. They are so affordable and the staff is helpful especially Whilliam he was a big help.. 165587

Where s the option for 0 Stars? Because this company is HORRIBLE! my husband and I just moved to Texas so we had no idea what company to choose and just randomly picked this crappy company. I was out of town on business for 2 weeks and my husband is out of the house from about 10a-7p...during that time, we were having to pay Acacia every other day, no matter how much we paid! What s weird is that in days that I m home all day, heat on, tv on, nothing unplugged...the usage for the day is low. But the days where we went above and beyond to make sure we turned off lights, used the fireplace instead of the heat...the usage for the day is like $14! Our final straw was last week when we put $50 on the account on Friday and got a text on Saturday saying we had 0 days left. My husband called customer service for some type of explanation and they said they have another company that reads the meters, so they basically just input whatever this company tells them...HOW RIDICULOUS IS THAT?! Hopefully we have better luck with this new company

And acacia, don t reply asking for our names to look up our acct. because #1, we closed. Tired of you guys ripping us off. And #2, it shouldn t take a complaint on google for you guys to finally pretend to care!

I really enjoying the fact that this company is convenient and works great for my family I'm glad that the customer service and people here know what they're talking about and are easy to help us customers the representative name Edward was a great help I really appreciate his patience

My account number for the 5.00 credit is
#175414
Thanks.

Acacia is a great Energy Service I haven't had any problems good customer service they go beyond their services give you extension before your service is cut off and allow you to pay it back on a payment plan love this Energy service and I wouldn't trade it#139759

My account number is 171498.
It is the easiest way to get a provider in few easy steps. No hidden fees. Would definitely recommend it.

Been with Acacia for 3 years and have NEVER had any problems! It s as easy as they explain it to be! Thanks Acacia!

The nights are not free and the charge you more than what they say! I get a text telling me how many kilowatts I used and how much my balance it and the math just dont add up!!! As soon as I've used all of the money I have on there I am switching companies!! I have used them in the past and didnt have this problem so I dont know what happened but now I would not recommend them to anyone!! Total RIP off!!!

Account #176746

We experienced a lot of issues with our service not understanding how Acacia worked. We were not told about hidden fees such as if they shut you off not knowing what your balance is they charge you additional $20 for reconnecting the service & you have to keep a $10 minimum balance on your account. This was not explained so when making payments to get the service turned back on extra fees were taken out while we are thinking we applied money on the account and we are ok!! Well the service was shut off the very next day I was LIVID!! Ready to throw the towel in and find a real company and receive a monthly bill. We had to get a supervisor to break it completely down so that it made sense. We appreciate Richard for doing so and now I have a better outlook on how it works. We look forward to things getting better.

They have hidden fees that is not told up front. The only reason they have good reviews is because they tell the customer to leave a review and they will credit their account.. Trust your better with another company

Hello everyone,
I'm glad to take a little time to speak about Acacia Energy, in the past I didn't know about it, but I had an emergency for Electricity, I searched on gooGoo and I found it.
It is a very great great Company, I can tell you that, I did experience with them, it really great deal, Free night Electricity.
Once again thank you so much
To the team of Acacia Energy.

There is really some trickery going on with this company. I chose to stay after the 30 day intro deal bc I truly love the morning texts . But my goodness my daily usage nearly TRIPLED in a week. I don't even have that many appliances . I won't have my account much longer FOR CERTAIN

I'm looking for better electrical rates so I'm reading reviews to help me decide. I notice that the "Owner" responses are addressed to good reviews rather than the complaints which tells me all I need to know about their services. I gave it a 1 star just to post my observation and decision to not use this company! Thank you!

Very good experience ..Jack was very helpful. I do not recommend using frontier utilities . I was disconnected for a 24 dollar bill and could not get a 2 day extension after paying a $370 deposit.

STAY AWAY! A sales team member from Acacia Energy took my mother's information WITHOUT her consent, they cancelled(state of Texas) her current service with Reliant Energy resulting in a $295 cancellation fee. Then the Acacia Energy sales associate contacted Reliant Energy to try to cancel the entire transaction. I hope upper management looks into this as I'm sure they have done this to other people as well.

For anyone that is in need of a affordable electricity company Acacia is the way to go. I have been with them for three years now all of the agents have good customer service and even willing to take extra mile to help out #TEAM ACACIA #THANK YOU GUYS

I am very pleased with Acacia Energy customer service my account number is 96553 thank you.

I have Acacia for a while in I love how on budget it is!
I called to switch my service today to my new address and it was no a hassle like other company makes it to be.
Thank you Mr. Alex who also helps me to be well inform!
Account- 172147

Been a good company the service reps are always super nice. Had a glitch once or twice with company itself but overall happy with them.account number 91526

Diana was the agent that assist me! She was very nice and made me feel like a valued customer. I recommend Acacia Energy if your looking for a good energy company.
account #168442!

Very fast customer service. Simple to use and pay. Account#171817

They are really helpful to people that are on government assistant. The kilowatts are low.They give you more time to pay. This is from Corrina Richardson. Account #164068.. Thank you.

Hello my name Vanessa, I truely love this company. Joe was very helpful. My account # is 176095

I was very satisfied with Joseph and his expertise. He was extremely knowledgeable of the products offered and took time to explain each one throughly

This company will rob you blind. I pay more on this company than a regular light company. Over 200.00 for one month. Robbery. Under threshold 1.57.. Paid 5.00 they sent disconnect for 9.47... Paid 40.00 had to pay 25 in 2days.. Scammers

Customer service was GREAT on the phone! Always willing to help anyway that they can! Even if I couldn t make a payment immediately. Ok a scale
From 1-10.... I give a perfect score of 10!! Account#153598

Great company no hassle i would refer anyone family and friends to a part of acacia energy

174979

I have had a very good experience with this company. I haven t had any issues and when I needed them the most they came through. Yes I recommend this company. # 175605

Although the lines are always busy and have a long wait time, they do leave the option to call you back, and they are loyal to that and always call back. The staff are extremely helpful, and always so nice! Karina helped me tremendously today with a power outage and made sure she did everything she could to do assist me.

I just moved into my apartmwnt two weeks ago and have already paid over 100. Do not sign up.

HORRIBLE!!!!! They scam you out your money! I m not even home and I m paying $150 a week for my electricity. This make no sense!!!! I advise you to go through a more professional energy company.

I really like Acacia energy. Not because of the rates either. Don't get me wrong, the rates are low but it's the customer service that keeps me. They are great. They are always so friendly and willing to help me when I need it. I don't think I have ever had a bad experience. Thank you.

Customer service agent Joe was very professional in explaining my account balance and was extremely helpful. Thank you, Acacia Energy. You have been a godsend. I appreciate the help.

They suck tederral Mason. Charges keep changing. I get billed even when they turn off the lights and not even using electricity. Harvey gave everyone a hard time yes they keep my lights on for a month and I thought it was good customer service but billed me almost 200$ for a one bedroom apartment. I don't recommend this company they sneaky

Acct#177891. Overall customer service is wonderful . Jus didn't like for it to take until midnight to have lights . Food went bad and had to get a room for the night due to a sick child .
Spoke with customer services . Lady name Diana she was no help at all. Either she didn't understand me or didn't want to . Bad experience with her.

Well I was having some issues with my light bill this month & I called them the representative was very sweet & patient with me. He made sure to explain everything and meet all my needs. I've been with acacia energy for over 6 years and I plan to stay 6+ more.

I had the pleasure of speaking with Jack, who helped me with my services. Services got turned on about an hour and a half, we are happy people. Thank you jack. Olga Lopez #176995.

I Love Acacia Energy. They text you your daily usage which is really helpful with keeping track of your account. I highly recommend them.

Had to get my electricity service address changed today and Edward made it such a breeze. He was so helpful and so patient with me. They are always willing to work with you on late payments/ keeping electric on until u can make a payment. Will always use acacia.
Acct # 155522

I recommend this company. Great customer service, easy acct set up and no hidden fees.
Acct #706095

Outstanding Customer service. Iv Never had such a friendly rep. Everything wS simple. He explained everything i needed to know & advised me about all my options. Greatness

Account number 178281 I spoke with Jack and he was so helpful! Helped me get services started at my home in a matter of minutes! Thank you so much Acacia Energy and Jack!

Jack was wonderful..... So very helpful, which is important because my husband and I are senior citizens and our utilities are very important to us. .i will recommend your company to others.

The plans to choose from give great deals for free power. They are also flexible because there is no credit check needed (they are prepaid) and comes with an app to pay your bill anywhere. Acacia usually notifies you when your bill is low or past due. Best energy service I have had so far.

If 0 stars were an option this company would definitely get it.....do yourself a favor and do not use this pay as go company.......the fees are ridiculous and when you call and talk to somebody they give you the runaround.....but you have a hard time understanding Shawn because he speaking in Ebonics

I have been with Acacia energy for awhile and I love the company. All the customer service rep are very helpful. J,Mackey #131370 Katy. Shout out to Ambrosio for all his help this morning.

Joel was extremely helpful and polite. I've always had a great customer service experience when I call. Thanks Acacia! 171806

Im going to have to re-do my review. I have never in my life dealt with a better light company. I have been having issues with money. Life has been a little hard and these people have given me chance after chance extending my time to pay. They have not once complained nor ignored my requests and i highly appreciate that. Thanks again for the great service.

I LIKE THIS SERVICE AND THEY ARE VERY HELPFUL AND KEEP ME POSTED EVERYDAY THROUGH TEXT MESSAGES.My account number is 174933 .

175376. Whilliam was concise, efficient and straight to the point. Very helpful and Professional. Not too mention as a whole very good rates. Highly recommended.

Talked with Katrina today about different rate plans and the experience was very enlightening. She was thorough, very patient, and willing to help. She answered all of my concerns and provided the information I need to made a decision.. Very happy with Katrina s costomer service!!

Fast easy and excellent service. Vivian was very helpful in explaining/answering my question. Will def recommend to friends/family. Thanks Vivian customer #168187

Edward was very curtious and most helpful. Thank you very much for your time and hard work. Great job.! Account# 88135

I have been a customer with Acacia Energy for little over 6 months now. There are a good service provider, always willing to help and the electricity plans they have fit my budget perfectly. If you are looking for a great prepaid service provider Acacia is the one. Acct#157069

I am a happy customer with Acacia Energy. My account number is 173532. And it's always friendly service. Willing to work with you when u need it and by far the cheapest company I have been able to switch with on a low budget. Alex helps me so much he is by far one of the many ppl that have put in the time to talk and walk through the problem. He is very patient. Whenever I have a problem and call in I ask for him and they transfer me over without any hesitation. Thank you Acacia!
Customer number 173532 Javion Jones

I have been with Acacia Energy for over 3 months and I all can say is they are fair. They give me options to keep my services on. I even know some agents by name and they always give me the best customer service. When Harvey came, they assisted me with more help so I wouldn't have to worry about my services getting disconnected. I would absolutely recommended Acacia Energy to anyone

There awesome and they work with you .account number 174956 I was helped by Ms.Diana

Joeseph was great and had everything taken care of and all questions answered in just a few minutes. Great customer experience so far

alex was super cool and helpful. Really appreciate workers like this. Acct #155166

This company is a major rip off, I have paid over 300 in just the months of June and it is only the 18th. What I am paying per kilowatt and the kilowatts I m using is not adding up. I am done with this company and I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

Definiely recommend Acacia it is affordable and customer service is great! Alex was really friendly and professional in assisting me with some trouble I ve been having on my account.
My account number is #173784.

Awesome customer service. It was so easy to connect my service and move my service.

So far ive had an amazing experience with Acacia! If you're considering them I'd definitely try them out! If not you're missing out on great deals!
Account #169844
Name: Esteban grasham

I m suppose to have free weekends, and I am paying more on the weekend than on weekdays, how? This company is a rip off. This is not my first time using a free weekend prepaid plan, but this company is the worst. Literally every weekend im charged more than any other day but yet its free . I ll be switching companies soon and I just started with this one, thats how bad it is. You will be broke trying to keep up with their charges. My old company had the same $ per kwh yet I paid about $1.50 per day there, and now acacia is charging me like $3.50 per day and more on the free weekends .

I wish I could give them a negative 5 stars because zero isn t enough! Their customer service sucks! The app never matches what is on their end. I made a payment that was more than enough to pay the negative balance plus extra to give us a few days worth! Come home and my electricity is off!!!!!! I called and the lady just kept repeating the same damn line! Made another payment and still have no electricity! Haven t received confirmation of payment either time! Looking into other prepaid places!

Account# 177966
Today I Called & Set Up New Services With Luis He Was Great Quick & Even Got Me Set Up Today !!!

I think the company is great . I had problems with my account at first, but that was because I did not understated it but my account manger provided a very detailed explanation and I have not had any issues since. I love the fact that they make it very easy to access my account between the app,website, and the ability to text any questions. I hardly every have to call into customer service but when I do they are always very professional and courteous. I am so happy that I have found a company that truly values me and as a customer rather than a number. I highly recommend Acacia Energy and want to tell all the employees from the bottom to the top job will done.

I swear they take take take , you pay a big amount and then they tell you your balance is only three dollars , which means you paid $40 for only
One night of energy

Rip off. Nights are not free. I asked for a copy of my invoice including my meter reading and was told that they can only tell how many kilowatts I have used and how much I have been charged (word of a mouth). Reliable energy companies provide you with all three: meter reading, usage and cost.
Update: Just to test if the nights are really free I performed a little test, I used minimal energy on two days this last week. On one day I turned my clothes dryer at 9:15 pm (free energy time starts 9:00 pm est) and on the other day I started it at around 10:05 pm. On those very two days I received an invoice that is $6 more compared to the other days. Smh

Acacia Energy Associates display their professional work ethics with every call. Sharing knowledge and encouraging promotional perks that allow me to never go over budget. I did not plan to continue with pre paid electricity, how ever Acacia's Customer Service is worth the try. Thank you Acacia Reps!!! acct 156571

They still owe me 30 $ back from almost two months ago and they over charge

They are the worse you are literally paying close to 300+ dollars a month. You are paying every 2 days. I am barely home with everything powered off. i was charged 80 dollars to have lights for 2 days!!! I don't understand if it is prepaid that means pay as you go so how are lights that are not on continue to accumulate usage. I have been trying to get ahold of them for 4 hours to disconnect.

had a horrible time trying to get a refund for this money I had to do on my account after canceling service canceled service and then 10 days later still trying to get it canceled and get my refund which will be mailed to me apparently I paid them cash to get the service but I got to wait for a check to come in the mail

I always get positive responses and clear explanations from Acacia today was no different. 97789

This company is a great company. You should try it first. Best service for anyone. #175013

The company is a rip-off nothing is free I've gotten randomly charged $100 and disconnected twice while I had a positive balance

If I could leave a - star I would!!! I've been with them for a long time I've always questioned why my bill is about $450 a month on a small home now I haven't had a meter in over a week due to a stork taking out my light pole and my meter can and all my wires so obviously I don't have any power but yet ACACIA is still charging me for kw and sent a disconnect order hmmm what are they disconnecting I have no wires meter car no POWER!!! Will be switching companies!!!

Customer service was great an the person that helped me name was Edward an he was very helpful an nice (175274)

I am a new customer and Sales agent Alex was helpful to assist. Acacia Energy has been a great electric company with options for free night plans and no contract. 175073

137767 Joe was really nice and a big help. Fixed my issue fast and gave great customer service.

Account #177722 tell them I referred you!!

This company was very quick and easy to set up with they gave me a good rate with all fees and stuff upfront so no hidden costs, you can cancel any time without penalties and the free nights are really nice so if you want give them a try and if you dont like them then you can walk away without any tape or anything to stop you!

178409 , I spoke with Luis he was fast and very informative .. it was a pleasure speaking with him and I m looking forward to using this service.

Hi this is Loretta letters and i am so happy to have you as my provider. And i really like your business, and i will refer some of my fiends to your company. Thanks