Disability support Services

AAYDS is a family-owned and operated NDIS registered provider based in Moreton Bay, Queensland, founded in 2020. It delivers personalised disability support services including personal care, palliative care, community participation, domestic assistance, meal preparation, transportation, gardening, and Supported Independent Living (SIL). The business matches participants with support workers based on personality and support needs, operating across suburbs such as North Lakes, Redcliffe, Caboolture, and Deception Bay.

The business operates with a 24/7 on-call service for participants and families, ensuring consistent support is available whenever needed. They structure their delivery around individual NDIS goals, funding categories, and ongoing reviews to maintain alignment with participant requirements. This round-the-clock availability is a key feature of their local Moreton Bay team's commitment to reliability.

AAYDS carefully matches each participant with a support worker based on compatibility, personality, and communication style rather than just availability. This personalisation ensures that the support worker aligns with the individual's specific lifestyle and support needs. The matching process is designed to create a consistent and respectful relationship between the participant and their care provider.

The organisation serves a wide range of suburbs across the Moreton Bay region, including Beachmere, Bellmere, Burpengary, Caboolture, Dakabin, Deception Bay, Griffin, Kallangur, Kippa-Ring, Kurwongbah, Mango Hill, Morayfield, Murrumba Downs, Narangba, North Lakes, Petrie, Redcliffe, Rothwell, and others. They deliver in-home support specifically tailored to the local community's everyday needs and preferences.

Their core services include palliative care for those with life-limiting conditions, personal care for daily hygiene and grooming, community participation for social activities, domestic assistance for cleaning and laundry, meal preparation, transportation to appointments, gardening maintenance, and Supported Independent Living. Each service is delivered in the participant's home at a schedule that works for them and their family.

The business was founded in 2020 by Sandee and James after identifying gaps in care quality and communication within the disability sector. Their story highlights a turning point involving a participant named May, whose experience inspired the company's mission to provide truly personalised support where every individual feels respected, safe, and understood. This history drives their current operations and values.

AAYDS is NDIS registered and compliant, ensuring all supports are delivered in line with NDIS standards, funding categories, and documentation requirements. They emphasise that every decision is centred around the individual and their goals, avoiding a one-size-fits-all approach to support. This alignment with NDIS guidelines is a fundamental part of their operational framework.

The company's values are built on acceptance, compassion, respect, and understanding, guiding how they hire, train, and interact with participants. They aim to create a supportive environment where everyone feels valued and accepted, showing empathy and kindness during challenging times. These principles shape their entire approach to delivering care.

Some users on Reddit discuss the broader context of disability support services legislation, noting debates around the Disability Support Services Bill in New Zealand. While this is not specific to AAYDS, it reflects a wider conversation about how such services are structured and funded. The business itself operates within the Australian NDIS framework as stated on their website.

The business states that their team is based in Moreton Bay, not a call centre, and takes time to understand each participant's goals and preferences before matching them. This local presence allows them to understand the community, local services, and everyday needs of participants and families in the region. Being truly local is a stated advantage of their model.

They offer a range of practical services including meal preparation tailored to dietary needs, transportation for medical appointments and shopping, and gardening to keep outdoor spaces safe and accessible. These services are designed to free families to focus on what matters most while ensuring the home stays safe, clean, and comfortable. Each service is available in the participant's home at a flexible schedule.

The website mentions that they were founded in 2020 and have since grown to support individuals and families across Moreton Bay. They describe themselves as a family-owned and operated NDIS provider delivering personalised disability support with genuine care. This relatively recent founding date aligns with their mission to raise the standard of disability support in Queensland.

You can reach Disability support Services by phone at 1300593206.

The official website of Disability support Services is aayds.care.

Disability support Services has official profiles on Facebook, Instagram.