Based on 4 reviews
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The convenience of starting with a free chat on WhatsApp is a clear advantage. The interface appears designed for mobile users, making it easy to tap into the right government portal without confusion. The process of pre-filling your issue category seems straightforward and reduces the initial effort required to seek help.
The pricing structure seems fair, with nominal fees only when hands-on help is needed. This model suggests that volume and goodwill matter more than extraction. However, the exact cost of services is not clearly spelled out. It would be helpful if the specific rates for drafting and filing were visible. For someone considering this company, the promise of paying below typical advocate rates is appealing, though the terms would need checking first before committing.
The service offering seems reliable, mapping over twelve government portals for citizen assistance.
Reading about The Samaritan makes me very happy. They offer free guidance on portals like RTI and CPGRAMS. The team has deep experience and helps ordinary citizens navigate confusing government processes. It is wonderful to see a goodwill-driven initiative that truly supports people with patience and integrity.
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The Samaritan is a citizen helpline based in India that provides free grievance guidance and paralegal assistance to help people navigate public-interest portals such as RTI, CPGRAMS, e-Jagriti, and NHRC. The service offers an initial consultation at no cost, with optional paid support for drafting, filing, or following up on grievances at rates described as below typical market rates. The organization explicitly states it is not a law firm and positions itself with an NGO-style, goodwill-first approach. It directs users to official government portals and offers WhatsApp-based communication as its primary contact channel.