360 networks, llc

360 networks, llc is a telecommunications company based in Dane, Wisconsin, that provides hospitality communications solutions, contact centre services, and restoration services. The business operates under the 14IP brand and offers cloud-based telephony, AI-powered virtual agents, and unified communications platforms for hotels, restoration companies, and other industries.

The company provides ComXchange, a PBX solution for hotels that integrates with major PMS systems, and 14IP Contact Centre Solutions for omnichannel guest engagement. They also offer Evolution Voice hotel cloud telephony and Xivea AI Hospitality, an AI-powered virtual assistant that manages guest calls and diverts millions of calls away from busy front desks.

ComXchange features emergency notifications, wake-up calls, call accounting, and hardware-agnostic compatibility with 14IP's CIP phones and other major analog and IP desk phone brands. It is compliant with Kari's Law, RAY BAUM's Act, and Alyssa's Law, and can be deployed on-premise, hosted, or as a hybrid platform.

This solution unifies voice, email, web chat, and web call-back into a single cloud-hosted platform, allowing teams to respond faster through browser-based access. It includes CRM integration with systems like Opera and Salesforce, real-time wallboards, and gamification tools to encourage healthy competition among staff.

Xivea AI Hospitality is an AI-powered virtual agent that answers and manages guest calls in record time, operating in over 30,000 guest rooms. It helps reduce calls to the front desk and is approved by major hotel brands worldwide.

They offer Clearly Cloud, a cloud-based unified communications platform designed to handle high call volumes during emergencies like water, fire, mold, or storm damage. The system supports dispatch and field teams with mobile communications, reporting, and analytics to keep customers informed from the first call to final follow-up.

The platform helps restoration companies maintain reliable communication during unexpected events, such as severe weather or natural disasters, when call volumes spike. It ensures teams stay connected and can continue delivering service when it matters most.

The systems integrate with all major property management systems (PMS) and support dual or multi-brand capabilities. They are compatible with 14IP's CIP phones and all other major brands of analog and IP desk phones, built on open standards for flexibility and longevity.

Supervisors receive full visibility and control through real-time queue monitoring, threshold alerts, and silent monitoring or barge-in capabilities. The platform also provides dashboards and analytics with over 50 real-time metrics, including customisable dashboards with over 80 metrics that matter most to hotels.

ComXchange is sold exclusively through a nationwide network of highly trained resellers who offer unparalleled support and industry knowledge. This model ensures that customers receive dedicated, personalized support to best serve their guests.

The platform is browser-based and cloud-hosted, making it accessible from any device, which is ideal for multi-property operations. It allows for easy management of call flows, auto attendants, queues, and routing to get customers to the right team.

Managers can access over 50 real-time metrics and customisable dashboards that allow them to select from over 80 metrics. The system also includes vision360 analytics for real-time and historical reporting, as well as wallboards to display live KPIs on shared screens.

The platform allows staff to make and receive business calls and texts from supported mobile devices, ensuring they stay connected from anywhere. This is particularly useful for dispatch and field teams who need to remain responsive from any location.

Xivea AI Hospitality helps reduce calls to the front desk by answering and managing guest calls in record time. It diverts millions of calls away from busy front desks, improving efficiency and guest satisfaction.

Clearly Cloud helps restoration companies maintain reliable communication during unexpected events, such as severe weather or natural disasters. It ensures teams stay connected and can continue delivering service when it matters most.