263.com

263.com is a company that was acquired by Beijing Feixiangren Information Technology in 2010 and operates as an enterprise communication provider. It offers services such as enterprise email, smart customer service platforms, cloud video, and live streaming for various industries including finance, education, and government. The business claims to have 29 years of global operational experience and serves over 150,000 enterprises with more than 7 million users.

The company provides a smart customer service platform that handles everything from basic Q&A to full business processing automation. This platform integrates voice, video, and IM channels into a single system. It also includes a knowledge base management system and a customer behavior analysis engine to support businesses in automating their customer interactions.

263.com offers a localized email solution designed for large government and enterprise agencies. This system uses national secret algorithms for full encryption and transmission, holds a Level 3 Protection Registration from the Public Security Bureau, and is built on a domestic base using the China Electronics Cloud PKS architecture. It provides comprehensive security control with multi-level audit filtering to ensure compliance.

The company provides enterprise live streaming services that are described as ultra-high definition, low latency, and highly stable. These services support hundreds of scenarios including product launches, summit events, and seminars, capable of handling millions of concurrent viewers. The platform is used by clients like Hexun Network for paid stock analysis and interaction with expert instructors.

Several reviewers on Trustburn praised the user-friendliness of the website and the responsiveness of the customer support team. Users noted that the support team addressed concerns promptly and resolved queries efficiently. The overall Trustburn rating is 3.9 out of 5 based on 11 reviews, with a mix of 4 and 5-star ratings alongside some 3-star feedback.

The business offers a 7-day free trial for new users to test its services before committing. Additionally, there is a free trial available for the AICC (intelligent customer service) feature. Potential customers can register for these trials directly through the website to evaluate the platform's functionality.

263.com has been operating for 29 years and holds 24 communication-related invention patent authorizations and 569 software copyright registrations. The company has been recognized as one of the top 100 Chinese Internet enterprises seven times and won the title of 'Software and Information Service Industry Integrity Enterprise' for three consecutive years in 2025.

The company supports a wide range of industries including finance, pharmaceuticals, real estate, energy, and education. Specific solutions are tailored for sectors such as medical department meetings, surgical live streaming, investor education, and financial online seminars. It also provides digital training solutions for internal and external corporate training needs.

To get started, users can register for a 7-day free trial or contact the sales team via the provided phone numbers. The sales team can be reached at 400-602-9263 or 400-650-6263, while after-sales support is available at 400-650-9263. The website also provides a login portal for existing customers to manage their accounts.

The company claims to have a 7*24h bilingual customer service team ready to respond to inquiries. They also mention that a professional engineering team follows up on VIP accounts, and a technical support team with an intelligent platform is available around the clock to solve global customer issues.

263.com states it has a 29-year history of stable operations with international node dedicated line interconnection covering the globe. The platform uses intelligent multi-cloud scheduling to ensure users can access services from anywhere. They also operate their own IDC data centers to maintain telecom-level stability and data disaster recovery.

The company emphasizes its ability to break channel barriers with a unified communication solution that fuses phone, network, and live streaming. It also offers a 3D virtual live streaming feature to reconstruct new scenarios and connect to the metaverse. These capabilities are part of their broader digital marketing and digital office solutions.

Some users on Reddit mentioned a 263% growth in sales of AI smart glasses in the first half of 2026, though this appears to be a general market statistic rather than a specific product from 263.com. The company itself highlights its own 29-year operational experience and 150,000+ enterprise user base as key differentiators.

The company's website mentions that it has a dedicated research and development base in Beijing, Shanghai, and Hangzhou. It also notes that the platform supports over 150,000 enterprises and has a team culture focused on innovation and global deployment. The 'Why Choose 263' section outlines their commitment to providing diverse business services.

The official website of 263.com is 263.com.