About Transera

About company

Transera provides enterprise-class on-demand contact center software for improved customer care and the lowest cost of ownership. Seratel® software is delivered as a service (SaaS), enabling virtual contact center operations with more visibility and control. Route, monitor, record and manage customer interactions in a distributed environment with agents working in-house, at home, in branches or offshore. Deliver screen pops to any agent, anywhere. Integrate easily with IVR, CRM, WFM applications and the telephony and transport of your choice.