teleperson.comAbout company
Teleperson brings together a user’s multiple vendors into a single hub and enables a consistent platform to manage, pay and engage each vendor; additionally, engagement is enhanced through both AI and a direct pathway to human representatives in customer service calls. We offer a duel-sided solution; for consumers, discovering, managing, paying for, and engaging multiple vendors—from insurance to car leasing to public utility payments—differs by vendor, with often poor and increasingly impersonal CX across the customer journey. For enterprises, engaging their customer base on a human level has been upended by AI and chatbots which, while arguably providing greater profitability in the short-term, leads to poor customer experience and greater customer attrition long-term.
